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1、精选优质文档-倾情为你奉上Chapter 1一、判断对错1) Managers play an important role in dealing with various challenges being faced by organizations today. 2) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers.3) Efficiency is described as doing t
2、hings right.4) Directing and motivating are part of the controlling function of management.5) Innovation is confined to high-tech and other technologically sophisticated organizations.单项选择1) Which of the following statements regarding managers in todays world is accurate?A) Their age range is limite
3、d to between 30 and 65 years.B) They are found only in large corporations.C) They can be found exclusively in for-profit organizations.D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.2) Super
4、visor is another name for which of the following?A) team leaderB) middle managerC) first-line managerD) top manager3) _ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.A) CommandingB) ManagingC) PlanningD) Organizing阅读并选择唯一正确的
5、答案The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice pre
6、sident of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.1) Kelly is a _.A) top
7、 managerB) nonmanagerial employeeC) middle managerD) first-line managerAnswer: D2) Ben and Dan are _.A) top managersB) middle managersC) supervisorsD) first-line managers3) McKenna is a _.A) top managerB) supervisorC) middle managerD) first-line manager4) Kelly, Ben, Dan, and McKenna are part of an
8、organization that has a _.A) traditional committee structureB) traditional pyramid structureC) modern matrix structureD) modern jury structure问答题：1) Describe and provide examples of first-line, middle, and top managers.2) List and explain the four basic functions of management.Chapter 2判断题：1) In the
9、 symbolic view of management, managers are seen as directly responsible for an organizations success or failure.2) A dynamic environment is characterized by the absence of new competitors, few technological breakthroughs by current competitors, and little activity by pressure groups to influence the
10、 organization.3) Strong cultures have more influence on employees than do weak cultures.4) In order to develop an innovative organizational culture, managers must minimize ambiguity and uncertainty and discourage risk-taking.5) A valid criticism of workplace spirituality is that secular institutions
11、, especially businesses, have no right to impose spiritual values on employees, if spirituality means bringing religion into the workplace.单项选择1) The current dominant assumption in management theory suggests that _.A) an organizations success or failure is due to external forces outside managers con
12、trolB) managers roles are increasingly becoming peripheral and staff manage their own areas of expertiseC) managers are directly responsible for an organizations success or failureD) managers cannot significantly affect an organizations performance because they are constrained by the abilities of th
13、eir employees2) The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league end
14、orses a(n) _ view of management.A) symbolicB) omnipotentC) laissez-faireD) democratic3) According to the symbolic view, managers have a(n) _ effect on substantive organizational outcomes.A) limitedB) extensiveC) influentialD) significant4) Which of the following are the two dimensions of environment
15、al uncertainty?A) degree of change and degree of complexityB) degree of change and degree of volumeC) degree of complexity and degree of impactD) degree of impact and degree of timing5) _ is a process that helps new employees learn the organizations way of doing things.A) ExternalizationB) Socializa
16、tionC) DeculturationD) Transculturation6) Wendell interviews many middle-level managers and discovers that they share a different view of management. These individuals believe that external factors constrain managers influence over outcomes. The mid-level managers have a(n) _ view of management.A) t
17、raditionalB) omnipotentC) standardD) symbolic阅读并选择，单选Operating Within the Environment (Scenario)The environment places constraints on the behavior of managers. Suppose you are the manager of a real estate office trying to maximize profits. You attempt to understand the forces within your organizatio
18、ns environment.1) If the mortgage interest rates increase, this would be an example of changing _ in your external environment.A) economic conditionsB) political conditionsC) sociocultural conditionsD) demographic conditions2) The area in which your office operates has been relatively stable in term
19、s of land prices and demand. However, you have noticed that demand for housing in the area usually spikes in summer. Which of the following best describes your business environment?A) stable and simpleB) dynamic and simpleC) stable and complexD) dynamic and complex3) Imagine that the town to which y
20、our office caters sees a sudden spurt in popularity. There has been a lot of construction activity in the area and a number of properties are being developed. The number of customers has increased, and so have your competitors. In this situation, what should you do to reduce environmental uncertaint
21、y?A) Restrucutre your organizational hierarchy to improve efficiencyB) Acquire or merge with one or more of your competitorsC) Maintain the status quo by keeping your business processes constantD) Communicate the situation clearly to all your stakeholders 问答题：1) Define environmental uncertainty. Bri
22、efly discuss the dimensions of environmental uncertainty.2) List the factors that influence the strength of an organizations culture and discuss the impact of a strong organizational culture on employees.Chapter 5判断题：1) According to the classical view of social responsibility, managements only socia
23、l responsibility is to maximize profits.2) The term values refers to the principles and beliefs that define what is right and wrong behavior.单选选择1) Social obligation is the obligation of a business to meet its _.A) social and technological responsibilitiesB) economic and social responsibilitiesC) te
24、chnological and economic responsibilitiesD) economic and legal responsibilities2) The aspect that differentiates social responsibility from other similar concepts is that it adds a(n) _.A) ethical imperativeB) legal imperativeC) political imperativeD) technical imperative3) According to the _ argume
25、nt on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do.A) public expectationB) ethical obligationC) public imageD) long-run profit4) There are four approaches that organizations can take in order to go green. Which of the followin
26、g is NOT a part of those approaches?A) legal approachB) market approachC) stakeholder approachD) operations approach5) One way to evaluate a companys green actions is to use the _ list of the most sustainable corporations in the world.A) Global 100B) Global 90C) Global 80D) Global 70阅读并单选Two Opposin
27、g Views of Social Responsibility (Scenario)The board of directors of Acme Generating Corporation is meeting to consider the construction of a new electricity generation facility somewhere along the Muspetan River basin. The city of Muspetan has a high Air Pollution Index and the increasing amount of
28、 garbage is adding to the citys woes. Director Appleton would like the facility to be a coal-burning plant located in a remote area because the cost involved is moderate. Director Witworth wants a nuclear plant because this will not add to the citys already serious pollution problem, while taking ca
29、re of its electricity requirements. Director Jossleman wants a plant that uses combustible fuels collected from the citys garbage. He wants the plant to be located near the downtown government area so that the steam could be used for heating the government buildings after it has passed through the g
30、enerating turbines. 1) Director Witworth is following which of the social responsibility views?A) market viewB) activist viewC) classical viewD) socioeconomic view 2) Director Appleton is following which of the social responsibility views?A) legal viewB) stakeholder viewC) classical viewD) socioecon
31、omic view3) Director Jossleman is being mostly _.A) socially guardedB) socially focusedC) socially obligatedD) socially responsive问答题：1) Explain the four approaches that organizations can take with respect to environmental issues and going green. Chapter 6判断题1) The calm waters metaphor of change is
32、consistent with Lewins concept of unfreezing, changing, and refreezing.2) People may resist change based on habit.3) A leadership change can facilitate cultural change.单选：1) Labor strikes are an example of which of the following internal change factors?A) workforce compositionB) equipmentC) employee
33、 attitudesD) strategy2) Lewins theory is consistent with the _ theory of organizational change.A) white-water rapidsB) muckwaterC) mudwaterD) calm waters3) Organizational change is any alteration of _.A) people, structure, or technologyB) structure, management, or goalsC) technology, goals, or manag
34、ementD) rules, procedures, or management4) Which of the following is a physical symptom of stress?A) changes in metabolismB) changes in productivityC) job-related dissatisfactionD) job turnover5) Which of the following is a characteristic of a change-capable organization?A) separates the present and
35、 the futureB) makes controlling a way of lifeC) discourages mavericksD) shelters breakthroughs阅读并单选New Ideas (Scenario)Although New Ideas, Inc., has been in business for 30 years, the company and its employees seemingly have been in a constant state of change. Louis Snyder has been President of New
36、Ideas, Inc. for the last 15 years. During these 15 years, he has had to change the strategic focus of the company three times. The employees have started becoming vocal about the decrease in their bonus checks and their desire for increased profits. It seems as though his competition is always intro
37、ducing new products into the market and his companys niche products have to be constantly changed in order to keep up with the competition. Moreover, the government has been active in passing new legislation to increase the control of the product packaging and product contents. The technology used t
38、o manufacture the products has also been continually changed to make the process more efficient.1) The technology change in the manufacturing process of New Ideas, Inc.s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) _.A) external
39、 force of changeB) internal force of changeC) marketplace force of changeD) economic force of change2) Mr. Snyder has had to change the strategic focus of the company three times. The change in strategic focus of the New Ideas, Inc., is a(n) _.A) external force of changeB) internal force of changeC)
40、 marketplace force of changeD) economic force of change3) When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr. Snyder?A) external force of changeB) labor market force of changeC) internal force of changeD) social forc
41、e of change4) New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market. This situation describes what metaphor of change?A) a calm water metaphorB) a black-water rapid metaphor C) a rapid water metaphor D) a white-water rapids metaphor问
42、答题：1) Define Organizational Development (OD). List and explain the five most popular OD techniques.2) What are the conditions that facilitate cultural change?Chapter 7判断：1) The decision-making process begins by identifying decision criteria.2) A decision criterion defines what is important or releva
43、nt to resolving a problem.3) A policy is an explicit statement that tells a manager what can or cannot be done.4) The sunk costs error occurs when decision makers forget that current choices cannot correct the past.单选：1) A(n) _ is the existence of a discrepancy between an existing and a desired stat
44、e of affairs.A) hazardB) riskC) uncertaintyD) problem2) To determine the _, a manager must determine what is relevant or important to resolving a problem.A) bounded rationality of a decisionB) escalation of commitmentC) weight of the decision criteriaD) decision criteria3) Creativity is most essenti
45、al in which of the following steps of the decision-making process? A) analyzing alternativesB) allocating weights to the decision criteriaC) developing alternativesD) identifying decision criteria4) The final step in the decision-making process is to _.A) determine the criteria for the next decision
46、B) analyze the process of allocating weights to the decision criteriaC) evaluate the outcome of the decisionD) implement the chosen alternative5) When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of _.A) cognitive d
47、ecision makingB) bounded rationalityC) escalation of commitmentD) intuitive decision making阅读并单选：Decision Making Biases and Errors (Scenario)Newcastle United, a soccer club, was relegated from the top flight two seasons ago. Following relegation, the clubs board sacked the manager and hired a new manager to replace him. The club won back promotion to