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1、旅游英语旅游英语Tourism EnglishTourism English Unit 8 Follow-up WorkListening and SpeakingTask 2Task 3Task 4Task 5Task 1ListeningTask 1 A tour guide is making a phone call to get feedback from a client. Listen to the conversation and match the people with the correct information.Mr. Hilla.Mr. Zhang b. Liu L
2、ic. Mr. HillKeyListening Listening ListeningTask 2 The tour guide Liu Li is calling the tour leader Mr. Smith for feedback about his trip in China. Listen to the conversation and decide whether the following statements are true (T) or false (F).Key1. T 2. F 3. F 4. TListening Listening 1. $45.2. He
3、paid more money than his friends.3. That day they had some special local food and that costs $15 extra per person.4. Tour leader.5. She will find out what has happened and call back to Mr. Black.ListeningTask 3The tourist Mr. Black is calling his tour guide Liu Li after returning home. Listen to the
4、 conversation and answer the following questions.Suggested AnswersListening (1)Mr. Black: Hello, is that Liu Li?Liu Li: Yes.Mr. Black: This is Jack Black. Im one of the tour members of the ten-day China highlight tour.Liu Li: Oh, nice to hear your voice again, Mr. Black. Is there anything I can do f
5、or you?Mr. Black: Yes, actually I have a question. A friend of mine, who was also on a tour to Suzhou, told me that she paid $30 for the evening Suzhou Garden Show. But I remember we paid $45 each for it.Liu Li: The garden show. If my memory serves me right, yes, the tourists paid $45 each that even
6、ing.Listening (2)Mr. Black: Why did we pay $15 more per person?Liu Li: Well, that day we had some special local food and that costs $15 extra per person.Mr. Black: But we had already paid the extra money to our tour leader.Liu Li: Oh! Im very sorry about this. Ill find out what has happened and get
7、back to you later. Is that OK?Mr. Black: Yes, thanks. The money isnt much, but I feel that I have been cheated.Liu Li: I can understand how you feel. Thanks for calling me.Mr. Black: Thank you for your concern. Goodbye.ListeningTask 4 Liu Li calls Mr. Smith again. Listen to the conversation and choo
8、se the best answer to each of the following questions.1. B 2. D 3. D 4. CKeyListening (1)Mr. Smith: Hello?Liu Li: Hello, Mr. Smith. This is Liu Li speaking.Mr. Smith: Nice to hear from you, Liu Li. What can I do for you?Liu Li: I need your help to settle a complaint from Mr. Black, a tour member of
9、the ten-day China highlight tour.Mr. Smith: Whats the matter?Liu Li:He complained that we charged $15 more for the Suzhou Garden Show. As I explained the $15 was for the special local food, he said they had already given you the money for the food. Mr. Smith: Yes, thats right. They all paid me after
10、 dinner that day. I gave the money to the Suzhou local guide, Anne.Listening (2)Liu Li: Can you remember when you gave the money to Anne? Mr. Smith: Let me think about it. I gave it to her after the visit to the Lingering Garden.Liu Li: It seems that we charged the tourists twice for the dinner. I d
11、idnt get the money from Anne. Ill contact her again and report to our travel agency.Mr. Smith: Anne is an excellent guide. It must be a mistake. I hope she doesnt get into any trouble.Liu Li: Thats very kind of you. Ill call you as soon as I have the problem solved.Mr. Smith: Thank you.ListeningTask
12、 5Listen to the conversation between Liu Li and Mr. Black and fill in the blanks with what you hear.1. investigated into the matter2. collected the money3. paid back4. the tourists accounts5. letting us knowKeyListening Liu Li: Hello, Mr. Black. This is Liu Li from Shanghai CTS.Mr. Black: Hello, Ms.
13、 Liu.Liu Li: Mr. Black , our travel agency has investigated into the matter you mentioned and found that we accident all charged you twice for the local food.Mr. Black: How did that happen?Liu Li: On that day, both the local guide Anne and I charged each of you $15 for the local food. It was our fau
14、lt. We didnt know the other one also collected the money. We should have discussed the matter earlier. We are so sorry! Mr. Black: Will the extra money be paid back?Liu Li: Of course! We have already retrieved the money and will transfer it into the tourists accounts soon.Mr. Black: Well, thank you
15、for sorting it out.Liu Li: Im very sorry for all the trouble. Thank you for letting us know.Task 2Task 3Task 4Task 1SpeakingTask 1 Work in pairs. At the end of a tour, the tour guide asks the tour leader to complete a questionnaire. Practice making a conversation according to the instructions below.
16、SampleTour guide: Excuse me, Mr. Smith. Can you do me a favor to fill out this questionnaire?Tour leader: Oh, whats this questionnaire about? Tour guide: It is about evaluating our services including meals, hotels, transportation, sightseeing, recreation, guiding job, etc. Tour leader: OK. Id like t
17、o do it.Tour guide: Thank you. Besides choosing the relating items with circles, youd better make a brief comment at the lower part of this page.Tour leader: No problem . I think the questionnaire is meaningful and helpful for the travel agency to improve your services.Tour guide: I think so too. Th
18、ank you. SpeakingTask 2 Work in pairs. A tour leader complains about the services of the local guide to the manager of the travel agency. Practice making a conversation with reference to the expressions below.Sample (1)Tour leader: Good morning, Tony.Tour guide: Good morning, Johnson. How do you thi
19、nk of your tour in China?Tour leader: B a s i c a l l y, i t s v e r y g o o d . However there is a complaint from the tourists.Tour guide: Im sorry to hear that. What is it about? Tour leader: In the past two days, the local guide took us to shops for four times. It is true that the tourists wanted
20、 to buy some souvenirs to bring home. But you know we came here for sightseeing. SpeakingTask 2 (continued)Sample (2) Spending too much time on shopping will make our visit in the scenic spots in a hurry. It occurred often that we hardly arrived at the scenic spots when we had been asked to leave.To
21、ur guide: I apologize for what happened to our guests. Well look into this matter soon.Tour leader: I hope so. Thank you. SpeakingTask 3 Work in groups. Suppose you are the travel agency manager in Task 2. Practice reporting to your seniors the problem in Task 2 and your suggestions to solve the pro
22、blem. Your report may cover the following aspects.Sample Mr. Black, The group leader Johnson reflected that in the past two days, the local guide took them to shops for four times. Itoccurred often that they hardly arrived at the scenic spots when they had been asked to leave. I think we should look
23、into it carefully or it will affect our image and reputation. I suggest we first ask the local guide if it is true and then decide what to do.SpeakingTask 4 Work in pairs. A tour guide calls a tourist to make an after-sales investigation. Practicemaking a conversation between them with reference to
24、the expressions below.Sample (1)Tour guide: Hello, is that Mr. Smith who participated in Wild China Tour three days ago?Tourist: Oh, yes.Tour guide: This is Victor, your national guide of this tour. Would you mind my asking you some questions about your tour in China?Tourist: OK, Id love to.Tour gui
25、de: How do you think of the meals?Tourist: The meals were perfect. We enjoyed every meal that we had on the tour. The quantity of food was much more than sufficient. SpeakingTask 4 Work in pairs. A tour guide calls a tourist to make an after-sales investigation. Practicemaking a conversation between
26、 them with reference to the expressions below.Sample (2) Tour guide: Are you satisfied with the hotel rooms?Tourist: All the hotel rooms we stayed in were very comfortable. I slept very well each night.Tour guide: How about the transportation?Tourist: The transportation was excellent, comfortable an
27、d clean. Our driver in Beijing was especially attentive.Tour guide: Could you give a comment on the sightseeing activities?Tourist: I think it was interesting and enjoyable.Tour guide: Would you mind to give us some suggestions on how to arrange the tourists free time?Tourist: You know we had more free time at night. Youd better arrangemore night life for us to relax and know more Chinese culture.Tour guide: Thank you very much.Tourist: You are welcome.