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1、工厂调查问卷Factory Survey QuestionnaireI.基本信息 GENERAL INFORMATION公司名称Company Name日期Date地址 Address联系人Contact电话Phone传真Fax总经理GM顾问/Consultant1. 客户类型 Customer Type力口工 Processing 组装 Assembling 口 消费品 Consumable 化工 Mechanical电子Electronics 汽车零部件Auto Parts 医药Medical 其他Others2. 产品 Product 雇 员 人数 Number ofEmployees3
2、. 制造类型 Manufacturing Type 离散型 Discrete 重复型 Repetitive4. 销售额 Sales RevenueIL 技术信息 Basic Information1. 是否有局域网？ Do they have a LAN? 是 Yes 否 No2. 是哪种类型的局域网？ What is the type of LAN?（列类型供选择）3. 是否有数据库，是哪种类型？ What database do they use if any?（列类型供选择）4. 是否有电脑，数量多少？ How many PCs are they using now if any?5.
3、是怎样的平台？ What kinds of platform?（列类型供选择）6. 是否正在使用管理信息系统，使用情况如何?Are they using a MIS now? How about it?7. 是否有财务系统，是什么系统？ What financial system are they using now ifany?8. 有多少工作地点？ How many physical sites do they have?9. 是否通过 IS09000 认证？ Have they passed the certification of IS09000? 是 Yes口否No10. 工厂生产中
4、存在着怎样的困难？ What issues in your factory harrass you most?（过于开放）计划Plan1. 您的部门中使用电脑吗？如果是的话，有多少台电脑，什么型号的？ Do you use computersin your department? If so, how many and what kind?2. 您的工厂中发放正式的生产工作单吗？您是如何操作的？ Do you release formalproduction work orders to the factory? How do you do that?3. 您是否考虑过库存情况？ Have y
5、ou ever consider the inventory? 是 Yes 否 No4. 组装的提前期是如何决定的？ Whats the lead time for assembly?5. 你计划制定周期为多久 How long is your planning horizon?季度 Quarterly 口每月 Monthly 每周 Weekly 每天 Daily6. 你凭什么制定计划？ What,s you planning source?7. 如何决定制造/采购的时机和数量？（你怎么制定计划）How do you decide when tomake/purchase and how mu
6、ch?（How do you make plan）8. 是否有工厂日历？ Do you have factory calendar? 是 Yes 否 No9. 你所面临的最大问题是什么？你期望利用电脑改进哪些工作？ What your biggestproblem? What do you expect the computers to improve your operation?采购 Purchasing1.部门职员人数 Total staff in your Dept. 采购员人数 Number of buyer采购物料数量 Number of purchased items 采购零件
7、Purchased parts原料 Raw materials 在购买过程中您使用电脑吗？多少台，什么型号？ Do you use computers in purchasing? How many and what kind?您的采购流程是怎样的？ Whats your purchasing procedure?您是否正在使用采购订单进行采购？ Do you use formal purchase orders?是Yes否No采购材料时间 times for purchased items - 最长 longest 最短 Shortest 原因Mean 采购零件的频率 Frequency o
8、f ordering eachpart您是如何知道订购的时间的？ How you know when to place anorder?您是如何知道订购的数量的？ How do you decide how much to order? 您是如何判断供货商的价格是否合理的？您有没有固定的供货商？ How do you decide on a fair price with vendors? Do you have approved vendors?您购买物料时是否会参考它们过去的价格？ Do you purchase items according to the history price r
9、ecords?您是否专门为每个供货商和物料订立价格乘子？ Do you have price matrix for each vendor and item ?0是 Yes 否 No您是否会查看供货商以往的表现？ Do you assess historical vendor performance?是Yes 否No您在采购时是否会先查询该物料的库存状况？ Can you enquiry the detail of the items inventory situation when you do purchasing?您在采购中遇到的最大的问题是什么？ What are your bigge
10、st problems in purchasing?库存控制 Inventory Control员工总数 Total staff:仓库数量及种类 Number and kinds ofstockrooms仓库是如何安排的？ How are the stockroomsorganized?您所保留的库存记录是怎样的？ What kind of inventory records do you keep?您是否统计实际盘存？多久统计一次？ Do you do physical inventory? How often?您是否进行循环盘点。Do you do cycle count? Yes No
11、物料发放的审批步骤是怎样的？ How are material issues authorized?您是否正在使用工作订单和领料单？ Do you have formal work orders and pick lists?Yes No您是否有安全库存？ Do you have safety inventory? Yes No您生成和使用何种库存报表？多久制作一次？ What kinds of inventory reports do you use and produce forothers? How often are they produced?是否所有的物料项目都有唯一的零件号码？
12、Do all items have unique part numbers?YesNo您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？ Whaf s your biggest problems. What doyou hope the computers can improve your operation?产品与车间 Production & Shop Floor员工总数 Total staff 主要设备 Main equipment工作中心数量，它们是如何组织的，它们位于何处？ Number of workcenter,how they are organized, and wh
13、ere are they located?什么是最主要的瓶颈What are the mainbottlenecks?您是否正在使用生产订单，领料单和工序进行管理。Do you use formal manufacturing orders, picklists, and routings? Yes No 您是否使用发料单？ Do you have and use a dispatch list? Yes No 您如何重定工作时间表？您若何做CRP及安排生产？ How do you rescheduled the work? How do you do CRP and arrange prod
14、uction?生产经理和领班使用何种报告来完成他们的工作？ What kinds of reports do production managers and foremen use to do their jobs?生产经理和领班向他们的老板提供何种信息？ What kind of information do productionmanagers and foremen provide to theirboss?工程 Engineering员工总数 Total staff 物料清单BOM工序;Routing成本信息 Costing information是否实施工程更改操作？简要描述该过程。
15、Is a formal engineering change procedure implemented?Briefly describe the process.销售，市场 Sales, Marketing员工总数Total staff 在外销售人员Outside sales people订单输入人员Order entry people市场 Marketing有效客户数量Number of activecustomers您是否会制作销售预测？如果是您会怎么做？ Do you develop a sales forecast and if so how is it done?预测限度是什么？
16、Whats the forecast horizon?在您的部门里是否使用计算机？有多少，什么种类？您如何使用它们？ Do you usecomputers in your department? How many and what kind? How do you usethem?您输入订单时，是否会查看产品的可用性？如何做？ When you enter orders, do you check the availability of product? How?您是否给客户发送订单确认？ Do you always send an order confirmation to the cus
17、tomer? 0 是 Yes CD 否 No如果客户向您讯问他的订单状况，您需要做些什么来提供信息给客户，这个过程需要多 久？ If a customer called you to ask about the status of his order, what would you need to do to provide the information to him and how long would it take?您是否做信贷检查？ Do you have credit check? CD是Yes 否No 您是否使用价格乘子？ Do you have price matrix?是Ye
18、s (D否No 您使用何种报表？您希望有何种报表What kind of reports do you use? What do you wish youhad?您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作What your biggest problems. What do you hope the computers can improve your operation?财务 Accounting员工总数Total staff 在您的部门里是否使用计算机？有多少台，什么型号？ Do you use computers in your department ? How many
19、and what kind?您是否需要处理多币制的事务？Do you have a need to handle multi-currency transactions?是 Yes O 否 No是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？ Are all accounting transactions manually entered, or are some brought over from other systems?每月完成总帐需要花费多长时间？ How long does it take for you to close a month in G/L?您是否使用
20、标准、实际或平均成本系统？ Do you use standard, actual, or average costsystem?库存价值是多少？占年销售额的百分之几？ What，s your inventory value? How much is this as a percent of annual sales?您每月需要打印多少发票？每张发票有多少行物料？ How many invoices per month do you print and how many line items per invoice?货运和发票之间是否有自动的链接？ Is there an automated
21、link between shipping and invoicing? CD是 Yes 否 No应收帐和总帐之间是否有自动的链接？ Is there an automated link between A/R and G/L.是Yes否No您每月需要付多少款？您用什么方式付款？采购和应付帐之间是否有自动链接？应付帐 和总帐之间是否有自动链接？ How many payments do you make each month? What methods do you use for payment? Is there an automated link between purchasing and A/P? Is there an automated link between AP and GL?您的部门生成何种报表？ What reports does your department produce?您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？ What your biggest problems. What do you hope the computers can improve your operation?