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1、Chapter ThreeChapter ThreeEnglish for a Tour GuideEnglish for a Tour Guide大连理工大学电子音像出版社第1页ContentsMeeting on ArrivalSightseeingShoppingRecreationHanding Emergency C第2页Section 1学会用英语与客人有效沟通，证实客人身 份及问询相关旅途事宜熟练掌握与本话题相关专业英语词汇及惯用句型表示练习用英语迎接客人学会英文欢迎词规范写作学会英语众欢迎客人礼仪Study O第3页Section 1 Part Two Situational
2、Dialogue Part Three Writing-skill Part Four Exercises Part Five Social Etiquette Part One Background M第4页Part One Background Material Question:How to meet the tourists on arrival?Tips for reference As a receptionist at a travel service,when you meet the tourists,the following eleven steps are for yo
3、ur references:SEC 2SEC 3SEC 4SEC 5SEC 11.Arrival at the meeting sites on time.2.Greeting the group.3.Liaise with the group leader.4.Give Self-introduction.5.Lead them to the 第5页Part One Background MaterialSEC 2SEC 3SEC 4SEC 5SEC 16.Make a welcome speech.7.Brief the local condition and introduce the
4、hotel.8.Distribute pamphlets.9.Assist the tourists to check in.10.Inform the meeting time and arrange the morning call,and tell the tourists the place for breakfast and the time for luggage collection.11.Check the luggage and assist the tourists to their 第6页Part Two Situational DialogueMr.Osborne B:
5、a traveler C:a clerk at travel serviceExcuse me.Are you the Tour Group?1Yes,we are.Welcome to Xian.Im Ma from the Xian office of China International Travel Service,Xian branch.2 The ravel service has sent me here to meet you.Who is the group leader,please?3Its me,Robert Osborne.Nice to meet you,Mr.O
6、sborne.4 Nice to meet you all,ladies and gentlemen.Nice to meet you,too.Its very kind of you to meet us here at the airport.My pleasure.During your visit to Xian,Ill be your tour guide.SEC 2SEC 3SEC 4SEC 5SEC 1Dialogue OneA:C:A:C:A:C:B:C:第7页Part Two Situational DialogueA:That will be great.C:Do you
7、have any checked luggage to collect?A:Yes,we checked eight traveling bags.C:Lets wait here then.(In a short while,the checked luggage was sent to the luggage claim section and the tour group got their checked bags.)A:We have got back the checked bags now.Shall we leave the airport now?C:Yes.Follow m
8、e,please.A CITS bus is waiting for us.A:Its very thoughtful of you to make this arrangement.SEC 2SEC 3SEC 4SEC 5SEC 第8页Part Two Situational DialogueSEC 2SEC 3SEC 4SEC 5SEC 1C:The bus will first take us to the hotel where CITS has reserved rooms for you.The hotel has a restaurant and a snack bar.Weve
9、 already booked four tables for you at the hotels restaurant.After a short rest in your rooms,you can have your lunch at the restaurant.Ill discuss the itinerary for your Xian tour after lunch.What do you say to that?A:Thats fine.Thank 第9页Part Two situational DialogueVocabularySEC 2SEC 3SEC 4SEC 5SE
10、C 1meet mi:t v.迎接checked luggage (随飞机)托运行李thoughtful :tful adj.考虑周到；体贴luggage claim section 行李领取处snack bar.快餐部；快餐店itinerary aitinrri,it-n.旅行计划；预定行 程；旅程；旅行路线第10页Part Two Situational Dialoguea clerk at travel service B:Mr.GreenExcuse me,are you Mr.Green from Britain?Yes.Im glad you recognize me.“A man
11、 with white hair and beard”-Isnt that how you describe yourself in the fax?So its easy to spot you in any crowd1.Let me introduce myself:Im Susan,the tour guide from CYTS.How do you do?How do you do?Im glad to know you.Pardon me,I didnt quite catch your name just now2.Would you please repeat it?Its
12、Susan.S-U-S-A-N.Oh,Susan,am I right?Quite right.Do you have any unaccompanied luggage3?Dialogue TwoSEC 2SEC 3SEC 4SEC 5SEC 1A:A:B:A:B:A:B:A:第12页Part Two Situational DialogueB:No.I always travel with these two bags.A:Let me carry your luggage,Mr.Green.B:Thank you,please.A:The car is waiting outside t
13、o take us to the hotel.Ive reserved a suite4 for you at Dragon Hotel,one of the biggest in Beijing.B:Thank you very much.SEC 2SEC 3SEC 4SEC 5SEC 第13页Part Two Situational DialogueSEC 2SEC 3SEC 4SEC 5SEC 1VocabularyBritain britn n.英国recognize rekgnaiz vt.认识；认出；识别；认可beard bid n.(下巴上)胡须；络腮胡子describe dis
14、kraib vt.描写，描绘，叙述；形容spot spt vt.(口语)认出，识别；发觉CYTS 中国国际青年旅行社unaccompanied nkmpnid adj.无伴侣；无随从第14页Part Two Situational Dialogue1.Are you Ms.Li from the States？您是从美国来莉斯小姐吗？2.Im the guide from CYTS.我是中青旅导游。3.The coach is waiting outside.车子在外面等候。4.My name is Jenny.I m glad to meet you.我名字叫珍妮。很高兴认识你。5.Did
15、you have a pleasant trip？一路上怎么样啊？Useful ExpressionsFor a tour guideSEC 2SEC 3SEC 4SEC 5SEC 第16页Part Two Situational Dialogue6.How was your trip?旅途怎么样啊?7.Is this all your baggage?全部行李都在这里了吗？8.How many pieces of luggage do you have all together?你们总共有多少件行李啊？9.You must be very tired after such a long jo
16、urney.经过漫长旅途，您一定很疲惫了。10.What were your first impressions of China?您对中国最初印象怎样？Useful ExpressionsSEC 2SEC 3SEC 4SEC 5SEC 第17页Part Two Situational Dialogue1.Could you take my bags to the Taxi Stand,please?方便把我行李放到出租车停靠站吗？2.Im very tired.Im eager to take a massage as soon as possible.我太累了，我真想尽快来个按摩。3.I
17、cant be bear suffering jetlag after each flight.每次飞行之后，我简直受不了适应时差那种难受劲。4.Take it easy.Youll soon recover from jetlag and get used to it.别担心，时差会很快倒过来，您也会很快会适应。5.Whats the weather like in Beijing these days?这几天北京天气怎么样？Useful Expressions For a touristSEC 2SEC 3SEC 4SEC 5SEC 第18页Part Two Situational Dia
18、logue6.My wife is very considerate and she asked me to take a overcoat.我妻子很体谅我，她让我带了一件厚外套。7.How many spots and historical sites in Beijing?北京有多少名胜和景点呀？8.Im not familiar with the place.Im ready to hear your suggestions.我对这个地方不太熟悉，想听听你提议。9.This place is a real hot spot.这个地方真热闹啊。10.Here are the brochur
19、es that describe various tour routes in China.You may choose anyone you like.这是些介绍各种到中国旅行线路小册子，您能够任意选择您喜欢 一个。Useful ExpressionsSEC 2SEC 3SEC 4SEC 5SEC 第19页Part Three Writing-skillHow to Write a Welcome Speech Tips for referenceSEC 2SEC 3SEC 4SEC 5SEC 1 Welcome speech is the first formal speech that
20、you face the guests.A good welcome speech should be written clearly,warm,lively,and short.In general,its content includes the following items,that is:self-introduction,introduce the hotel where they are staying,simple Itinerary presentation and 第20页Part Three Writing-skillSample 1SEC 2SEC 3SEC 4SEC
21、5SEC 1Tour Guide Welcome Speech（I）Good afternoon,ladies and gentlemen,Welcome to Beijing!May I introduce my colleagues to you?This is Mr.Wang from China International Travel Service.He will travel with you throughout the trip in China.This is Mr.Li,our driver.His bus number is 531666.My name is Sun
22、Mei.I am from CTYS.My job is to smooth your way,care for your welfare,try my best to answer your questions,and meet your needs during your stay in Beijing.if you have any special interest,please tell your tour 第21页Part Three Writing-skillSample 2SEC 2SEC 3SEC 4SEC 5SEC 1Tour Guide Welcome Speech（II）
23、Ladies and Gentlemen,First of all,please allow me to express the most heartfelt welcome to all of you on behalf of our agency.Now I would like to brief our four-day tour of Beijing to you since I want to leave the most wonderful for you to discover.Beijing is one of the most well known capitals in t
24、he world for its long history and its historical sites and relics.I will not mention them in detail right now,but I can guarantee you that you will surely enjoy your trip here with our considerate service.Thank you!第22页Part Three Writing-skill Suppose you are the tour guide who is assigned to guide
25、the tourists from UK,and you are to make a welcome speech.In your speech,besides the heartfelt words,the brief introduction of the itinerary-three-day tour in Beijing should also be mentioned.Writing PracticeSEC 2SEC 3SEC 4SEC 5SEC 第23页Part Four Exercises1.Reading aloud until you can say it from mem
26、ory,then translate it into Chinese.Beijing is the first station of China golden travel line.There are so many wonderful places worthy of seeing that one just cannot list them one by one.Here we just give a brief introduction to some best-known places of interest.The Imperial Palace was the home of t
27、he emperors during the Ming and Qing dynasties,when it was known as the“Forbidden City”;Yiheyuan is a magnificent summer palace built by the Qing Emperor Dowager;Temple of Heaven Park is situated on the eastern side of the Qianmen Street;and scattered around the Ming Tombs are the tombs of thirteen
28、Ming emperors.SEC 2SEC 3SEC 4SEC 5SEC 第24页Part Four Exercises2.Fill in the blanks according to the context.A:a tour leader B:Mr.Li,a clerk at travel serviceB:Excuse me,are you Mr.Smith from America?A:Yes,I am.B:Im Liming,your local(1)from CIS.A:How do you do,Mr.Li?B:How do you do?(2)to Beijing.A:Tha
29、nk you.B:Mr.Smith,is everyone in the(3)here?A:Yes,everyone is here.B:OK,lets go.The(4)is waiting outside.SEC 2SEC 3SEC 4SEC 5SEC 1guide_Welcome_group_coach_第25页Part Four Exercises3.Read the following passage and decide whether they are true(T)or false(F).At your final destination,youd better examine
30、 your baggage for damage.If your baggage has been damaged,you can go immediately to the airline agent and demand the expense of repair.In this case,you will have to fill out a form.And be specific when describing the damage.If the airline should lose your baggage,report the loss to the airline agent
31、.The agent will be responsible for your loss.Dont worry about your baggage if it is heavy and you cant manage it.Porters are available at many airports.These people will carry your bags for you,though not free of charge.SEC 2SEC 3SEC 4SEC 5SEC 第26页Part Four ExercisesIn case you are bumped from a fli
32、ght for which you have a reserved ticket,and you were at the airport for check-in before closing time,the airline must pay you money unless they can get you a seat by bargaining with another passenger.If you have a confirmed reservation,and arrive at the airport on time,and you are bumped,you can as
33、k for a written explanation of your rights.This will explain the procedure for obtaining the money.SEC 2SEC 3SEC 4SEC 5SEC 第27页Part Four Exercises1.If your baggage has been damaged,you can go immediately to the 2.travel agent and demand the expense of repair.2.If the airline should lose your baggage
34、,report the loss to the 3.insurance company.3.According to the passage,if the airline should lose your baggage,the agent will be responsible for your loss.4.You have to manage it by yourself even if your baggage is heavy.5.If you have a confirmed reservation,and arrive at the airport on time,and you
35、 are bumped,you can ask for a written explanation of your rights.This will explain the procedure for obtaining the money.F（）F（）T（）F（）T（）SEC 2SEC 3SEC 4SEC 5SEC 第28页Part Four Exercises4.Role Play.The Smiths want to take a travel to China for a sevendayholiday.Now Mr.Smith is making a call to a local
36、travel agency of CITS,asking for the routes available,quotations,and specific arrangement of accommodations and scenic spots of interests.As a receptionist of the travel agency,you are answering the call and ask for more details of their requirement.Then,draft a travel plan for the family.SEC 2SEC 3
37、SEC 4SEC 5SEC 第29页Part Four Exercises5.Translation(1)我是中国青年旅行社导游。(2)你们行李将会有另一辆车送往酒店，所以你们无须担心。(3)请再说一遍好吗，我刚才没听清你名字？I am the tour guide from CYTS._Your luggage will be sent to the hotel by another bus,so you dont have to worry about it._I didnt quite catch your name just now,would you please repeat it
38、?_SEC 2SEC 3SEC 4SEC 5SEC 第30页Part Four Exercises(4)请问我们旅行团人都到齐了吗？(5)请问你们有几件托运行李？(6)我们会按照你们要求安排。Excuse me,is everyone in the group here?_SEC 2SEC 3SEC 4SEC 5SEC 1How much checked luggage do you have?_It will be arranged at your request._第31页Part Five Social Etiquette Greeting tourists is just the fi
39、rst step in the whole welcoming process.As a tour guide,you should bear in mind the following things.First,learn how to locate the group that you are supposed to meet and offer your greeting immediately.Secondly,make a brief welcome speech and introduce yourself to the tourists.Thirdly,welcome the t
40、ourists to your city and ask them for questions and any requests.Express your wish to serve them sincerely and honestly.Finally,wish your guests a pleasant journey and a wonderful stay.Etiquette of Welcoming Tourists SEC 2SEC 3SEC 4SEC 5SEC 1T第32页Part Five Social EtiquetteSEC 2SEC 3SEC 4SEC 5SEC 1 I
41、f you are ever asked to deliver a speech,try to look happy and pleasant.Always be as polite as you can,no matter what your personal opinion of individuals or their country might be.Always remember that they will judge your company by the impression you give.First impressions are the most important a
42、nd can be everlasting.T第33页Section 2学会用英语与客人有效沟通，并对客人用英 语进行景点介绍熟练掌握与本话题相关专业英语词汇及惯用句型表示练习用英语作景点介绍学会用英文描述景点规范写作学会英语中送别礼仪Study O第35页Section 2 Part Two Situational Dialogue Part Three Writing-skill Part Four Exercises Part Five Social Etiquette Part One Background M第36页Part One Background MaterialQuesti
43、on:How to arrange sightseeing?As a receptionist at a travel service,when you show the tourists to sightseeing,the following ten steps are for your references:SEC 2SEC 3SEC 4SEC 5SEC 1Tips for reference1.Arrive ahead of time.2.Greet the tourists and do the counting.3.Brief routine.4.Distribute pamphl
44、ets maps.5.Give commentaries to sightseeing 第37页Part One Background MaterialSEC 2SEC 3SEC 4SEC 5SEC 16.Remind the tourists to take their valuables.7.Warn the tourists of safety.8.Familiar with the attractions9.Explaining on the way.10.Always remember to let guests know tour program,what to do next,w
45、here to go,and need how much time,第38页Part Two Situational DialogueA:a group leader B:traveler A C:traveler B D:a clerk at travel serviceD:Is everyone here,Mr.Smith?A:(counting the guests)Yes,everyones on the coach.We can go now.D:Now,ladies and gentleman,welcome to Beijing.First,let me introduce my
46、self.My names Jenny,your tour guide from CYTS.Im very glad to have you here and wish you a pleasant stay in China.Its 9:30 a.m.,so please set your watches by the local time.Now were driving to the first stop-Tianan Men Square.It will take us about 45 minutes to get there.B:Oh,Tianan Men Square,the l
47、argest urban square in the world.SEC 2SEC 3SEC 4SEC 5SEC 1Dialogue O第39页Part Two Situational DialogueVery good.Ladies and gentlemen,lets now enjoy the sights outside.On your left is our Economical Zone for the Development of New Technology.1 It is divided into two areas,the business center and the r
48、esidential quarter.There is three-star hotel and some office buildings for investors and businessmen.Now on your right-the vast green field.Whats that on the horizon,a palace?Thats the Chinese ancient building built in the Qing Dynasty,about 300 years ago.It was used at the time as the imperial summ
49、er palace.What a beautiful view-the green field with the red ochre.Here we are.This is Tianan Men Square.My God.What a huge place.Yes,it is the biggest square in the world.Oh,is that so!SEC 2SEC 3SEC 4SEC 5SEC 1D:C:D:C:D:A:D:B:第40页LOGOPart Two Situational DialogueSee that building over there?Yes,its
50、 magnificent.I suppose that must be the Great Hall of the People.2Right.You may be interested to know that the construction of the whole thing took less than a year.Really!That amazing!Look at that monument,its the Monument to the Peoples Heroes3.Here you can trace the history of China from its earl