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1、Welcome to Daisys class!1/8Unit Two Front Office(1)Basic Procedures greeting date and time of arrival and departure length of stay type&number of room name&phone number confirmationGroup Reservation greeting date and time number of people length of stay type&number of room name&phone number payment
2、confirmationKey Points for ReservationFully Booked waiting list name telephone number recommending another hotel if necessary and possible confirmation2/8Useful Sentence Patterns1.Good evening.Peace Hotel.Reservation.May I help you?/What can I do for you?/Can I help you?晚上好，这里是和平饭店预订处。晚上好，这里是和平饭店预订处
3、。请问您需要什么？请问您需要什么？2.Is there anything I can do for you?能为您做点什么？能为您做点什么？3.What kind of room would you like?We have single rooms,double rooms,suites,deluxe suites and a Presidential Suite.您想住什么样房间？我们饭店设有单人间、双人间、套房、豪华套房以及总统套房。4.Do you want a single room of double room?您想要单人间还是双人间？您想要单人间还是双人间？5.Would you
4、 like twin beds or a double?您想要单人床还是双人床？您想要单人床还是双人床？6.Id like to reserve/book a room in your hotel.我想在你们酒店订一个房间。我想在你们酒店订一个房间。3/8Useful Sentence Patterns7.Id like to make a reservation for a suite with both shower and bath.我想预订一间既带淋浴又带浴缸套间。8.Id like a room with a view.我想要一个能看风景房间。9.We have nice rooms
5、 overlooking the sea.我们有临海房间。10.We have rooms facing south.我们房间是朝阳。11.Would you like a room with bath or shower?您要带浴缸房间还是带淋浴房间？12.Are you with a company?是团体吗？13.How many people are there in your party?你们共有多少人？你们共有多少人？14.How long do you intend to stay?你们准备住多久？你们准备住多久？15.For how long?住多久？住多久？4/8Useful
6、 Sentence Patterns16.For what dates,please?/When do you need the room?请问都是哪几天？请问都是哪几天？/您什么时候需您什么时候需要客房？要客房？17.Its for three nights,May 10th to 12th.预订三个晚上，从预订三个晚上，从5月月10号到号到12号。号。18.Hold the line,please./Could you wait a moment,please?请稍等片刻，好吗？请稍等片刻，好吗？19.Ill check if there is a room available for t
7、hose days.我去查一下那几天是否有空房？我去查一下那几天是否有空房？20.Im sorry we are booked out for that date.对不起，那天晚上全部房间都订满了。21.We do have a vacancy for those dates.那几天我们有空房。那几天我们有空房。22.The current rate is$150 per night.现行房价是每个晚上现行房价是每个晚上150美金。美金。5/8Useful Sentence Patterns23.A single room is$120 per night.There is also a 10
8、%tax and a 10%service charge.单人间每晚120美金，另外还要加算10%税金和10%服务费。24.Children under 12 are half price.12岁以下儿童半价。25.We offer a 10%discount for group reservation.团体预订享受九折优惠。26.Would you tell me your name,please?/May I have your name?请问您姓名？27.And your address,please?请问您住址？28.What about your telephone number,m
9、aam?女士，请问您电话号码？29.May I have your arrival date and daparture date,please?请告诉我您抵达日期和离开日期，好吗？6/8Useful Sentence Patterns30.Im sorry,but we are fully booked for single rooms.Would you like to have a double room?对不起，我们单人间已满。双人间能够吗？31.Id like to confirm/cancel a reservation.我想确认我想确认/取消预订。取消预订。32.Id like
10、to extend the reservation for another two nights.我想再延长两个晚上。我想再延长两个晚上。33.Would you like us to put you on our waiting list and call you in case we have a cancellation?您需要我们把您名字列在我们候房单上面吗？一有取消预订，我们就通知您？34.We look forward to your arrival./We look forward to seeing you./We are looking forward to your coming.我们期待您光临！7/8Thank you!8/8