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1、最新国家开放大学管理英语(2)形成性考核册参考资料最新国家开放大学管理英语（2）形成性考核册参考资料管理英语（2）是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。作业1一、交际用语（共计10分，每小题2分）1-5题。选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-iwasworriedaboutmymath，butmr.whitegavemeana.-.a.thatsaneasycourse.b.congratulations。c.mr.white
2、isverygood.2.-hi，helen，illhaveaninterviewtomorrow.imafraidicantmakeit.-.a.sure，youcan.takeiteasy.b.imsorrytohearthat.c.thatsallright.3.一shouldileaveearliertomorrowmorning。-.a.yes，itsbettertoleaveearliertoavoidthemorningtraffic.b.yes，youwill.c.no，youwont.4.一howdoyouthinkofthethemeofourevent。-.a.itspr
3、ettygood.b.ifeelsosorryaboutthat.c.idliketohavesometea.5.-.一itwillbeheldonthe3rdfloorofshakiratonhotel.a.whenwillyougiveaspeech。b.doesyourspeechstillgoon。c.whatistheaddressofyourspeech。二、词汇与结构（共计30分，每小题2分）6-20题。阅读下面的句子，从a，b、c三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.hewasalwaysinsharinghisenormousknowled
4、ge.a.generousb.generationc.generate7.hisactionisalwayswithhiswords.a.constantb.continuousc.consistent8.-canyougoskatingwithusthisafternoon。一sorry，icant.itakecareofmylittlesisterathome.a.couldb.mayc.haveto9.-whosetextbookisthis。10.imwritingtoapositionasacomputerengineerinyourcompany.11.youcantrythese
5、methodstokeepyourinterviewanxietycontrol.12.acompanyreallywantsisacandidatehastherightskills.1a.what.thatb.that.whatc.that.that13.thesetipsmayhelpyouavoidbademployeesforyourcompany.a.tohireb.hiringc.hire14.writethetelephonenumberdownyouforget.a.oncaseb.incasec.undercase15.doeshisabsencetoyourwork。a.
6、makeadifferenceb.takeallthecreditc.bringabout16.americanyoungpeoplewouldratheradvicefromstrangers.17.youpreparecrosstrainingplans，youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.a.althoughb.evenifc.as18.thesuccessofoureventistothesponsor.19.yourlong-termsuccessineventplanningwillbebase
7、dtheexperienceyouhad.20.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.三、阅读理解（共40分，每小题4分）21-25题。阅读下列短文，从a，b、c三个选项中选出一个正确答案，并将答案序号写在题前括号内。passage1pphcandgooseneckaretwoorganizationsthatdosimilarcommunitywork.eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.elaine
8、hasacceptedajobwithpphc.shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.onherfirstday，aftershowinghertoherdeskandintroducinghertocolleagues，thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor，andwishesherluck.afterlunch，elainesetsouttocontactthefamilies，wor
9、riedaboutwhatshelldoorsaywhenshemeetsthem.markhasadegreesimilartoelaines，andhasjustbeenhiredbygooseneck.onhisfirstday，helearnsthathisjobwillconsistoftrainingforthenextweek.markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers，anddiscusseswiththemwhattheydidandwhy.herole-playssomesituations
10、withotherstaffmembers，andgetssomedirectinstructionfromthem.bythefollowingweek，whenhesonhisown，hefeelshehasaprettygoodideaofwhatheneedstodo，andhowtogoaboutit.andheknowsthathistrainingwillcontinue.whichsituationwouldyouratherbein，beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefort
11、heworkyouregoingtodo。21.whatarepphcandgooseneck。a.theyaretwocompaniesthatdosimilarbusiness.b.theyaretwoorganizationsthatdodifferentcommunitywork.c.theyaretwoorganizationsthatdosimilarcommunitywork.22.whichdegreedoeselainehave。a.psychologydegree.b.physiologydegree.c.sociologydegree.23.whichofthefollo
12、wingstatementsistrueaccordingtothepassage。a.elainehasdonethistypeofcommunityworksoherorganizationdoesntprovidestafftraining.b.markhasaclearideaofhisjobafterthetraining.c.markknowshistrainingcomestoanend.24.howismarktrainedtobepreparedforhiswork。a.markspendstwodaysonfamilyvisitswithexperiencedstaffme
13、mbersanddiscusswith2them.b.markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.c.bothaandb.25.whatisthemainideaofthepassage。a.theimportanceoftraining.b.differenttrainingways.c.elainesandmarksworkexperience.26-30题。请根据短文内窑判断给出的语句是否正确，正确的写“t”，错误的写“f”，并将答案写在题前括号内。passag
14、e2hiringtherightemployeeisachallengingprocessforacompany.abadhirenotjustwastesyourtimeandmoney，butalsoimpactstheteamspiritandcompanymorale.agoodhire，however，paysyoubackinemployeeproductivity，successfulemploymentrelationship，andbusinesscultureenhancement.herearecertainrulesthatyoucanusetoselecttherig
15、htemployee.designaneffectiveadvertisement.aclearlytargetedad.attractsqualifiedcandidatesanddiscouragesothers.youcanmakeyourad.moreeffectivewithapreciseandspecificjobdescription.asktherightjobinterviewquestions.thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.byusingasequen
16、ceofparticularlydesignedquestions，youareabletogetatruepictureofyourpotentialemployee.checkbackgroundsandreferences.backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.youneedtoverifythatallthepresentedcredentials，skills，andexperienceareactuallypossessedbyyourcandidate.（f）26.hiring
17、thewrongemployeeisexpensive，costlytoacompany，andtimeconsuming.（f）27.acompanyhastospendalotofmoneyhiringarightemployee.（f）28.anadvertisementwithacleartargetwillmakeallcandidateslosecourage.（t）29.welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.（t）30.workexperienceisoneoftheprimaryth
18、ingsforanemployertoverifyinbackgroundchecking.四、翻译（共计20分，每小题4分）31-35题。选择正确的译文，并将答案序号骂在题前括号内。31.atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.a.一个真实的朋友就是能伸出他的手触碰你心灵的人。b.一个真实的朋友就是能伸出他的手理解你心灵的人。c.真正的朋友是一个可以援手帮助并感动你心扉的人。32.theoldsaying“practicemakesperfect”appliestointerviewingtoo.a.古话“曲不
19、离口”也适用于招聘。b.古话“熟能生巧”对面试准备也是适用的。c.在申请面试资格时我们常常用到古话“熟能生巧”。33.wecantpossiblygettheworkdonebyoctober.a.十月份前我们不可能做完这项工作。b.十月份前我们不可能做这项工作。c.十月份后我们不可能做完这项工作。34.theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.a.他们对公司的成立资金都有不同意见。b.他们对庆祝公司成立的方案有异议。c.他们为了庆祝公司成立的方案而争吵。35.thisinvolvesidentify
20、ingthehigh-levelreasoningbehindyourintentionsfortheevent.3a.这也包含了此次活动的主要目的和意义。b.这些都是用来识别此次活动与其他不同活动的主要区别。c.这就包括了弄明白你举办此次活动目的背后的高层次的推理。作业2一、交际用语（共计10分，每小题2分）1-5题。选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-wouldyoumindfillingthequestionnaireforme。-.a.noproblem.justgivemeyourquestionnaire.b.sorryicantgothere.c.ire
21、allyappreciatethat.2.-canyoustayherelonger。-butihavetobebacktomorrow.a.idloveto，b.no，thankyou，c.imafraidnot，3.-whydoyoulookunhappy.whatsthematter。-.a.imsatisfiedwiththegoodperformanceoftheradioivejustbought.b.imgladtohaveboughtthisradioatsuchaprice.c.imratherdisappointedwiththepoorqualityoftheradioi
22、vejustbought.4.-goodmorning，sunshinecommunitycenter。mayihelpyou。-.a.idliketobookoneairticket.b.imgladtointroducemyselftoyou.c.ineedaplumbertorepairthewaterpipeinmykitchen.5.一hello，isthatservicecenter。theelevatorofourapartmentdoesntwork.-.a.oh，idontknowwhatswrongwithit.b.sorry，i11haveitcheckedoutaton
23、ce.c.ok，isee.二、词汇与结构（共计30分，每小题2分）6-20题。阅读下面的句子，从a，b、c三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.youneedtothosequestionnairepapersforyourcompany.a.handoutb.handinc.handon7.questionnairesarenotsuitablesomepeople.a.inb.forc.with8.whereareyouusedtovegetables。9.customersrefusetofillingthequestionnairearenotper
24、mittedtobuytheproduct.10.themusiclikethesingingofabird.a.hearsb.listensc.sounds11.ilikecookingformyfriendsinfreetime.12.youdbetterhaveyourhairbeforegoingtoyourfriendswedding.a.cuttingb.cutc.tocut13.herarticleisinherclass.14.wefeelwiththeinconveniencetheservicecenterbroughtus.415.ourworkershavebeench
25、eckingtheheatingsystemsinceyoucalledus.iyouitwillperformwellsoon.16.idontknow.ijustarrivedheretwominutesago.a.whatsgoingonb.howisgoingonc.whoisgoingon17.theysincelastnight.theyareabouttofinishthework.a.arecleaningthesystem18.imconfidentintheseaslongaswetheneedsofthecommunityresidentsandimproveourser
26、vicequality.a.keepaneyeonb.keepaneyeatc.keepeyeson19.wehavetoourannualworkreporttothemanagernextweek.20.thefog，weshouldhavereachedtheannualmeetingsiteontime.三、阅读理解（共40分，每小题4分）21-25题。阅读下列短文，从a、b、c三个选项中选出一个正确答案，并将答案序号写在题前括号内。passage1questionnairescanbeasimplewaytogettoknowyouraudiencesopinions.thoughi
27、tiseasytowriteaquestionnaire，youneedalotofskillandexperiencetowriteagoodone.luckily，gooddesignskillscanbelearnedinashorttime.keepyourquestionnairesimpleandvisuallyattractivekeepyourquestionnaireshortandsimple.ashortandsimplequestionnaireismorelikelytobecompletedandreturned.itisalsoimportanttomakeyou
28、rquestionnaireasattractiveaspossible.youshouldkeepthefollowingdesignelementsinmind：text：chooseafontstylethatiseasytoread，andmakesurethefontsizeislargeenoughforyourrespondentstoread.paragraphs：longparagraphscanbedauntingforreaders，sotrytokeepyourblocksoftexttoahandfuloflines.whitespace：ensurethatther
29、eisspacebetweenquestionsandsectionsanddontmakemarginstoosmall.keepquestionsbriefandeasytounderstandbebriefanddirectwithyourquestions.donotuseanyunnecessarywordsandphrases.briefquestionsthatusesimplelanguageareeasytoreadandunderstand，sotheparticipantswontfinditdifficulttofillinthequestionnaire.makesu
30、requestionsareintherightorderyoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.useopen-endedquestionsproperlyopen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.theycanprovidemoredetailedinform
31、ation，buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.inaword，takingthetimetodevelopawell-designedandparticipant“friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.21.thequestionnairecontainsfol
32、lowingelementsexcept。a.test522.inordertokeepyourquestionnairevisuallyattractive，youshould.c.leaveenoughspacebetweenquestionsandsections23.youshouldstartyourquestionnairewithquestionsandthenmovetoones.a.general，specificb.specific，generalc.short，long24.whatcouldbethebesttitleforthispassage。a.designing
33、aneffectivequestionnaire.b.questionnaireisthebestwaytocollectdatafrommanypeople.c.questionnairebenefitsourlife.25.whichofthefollowingstatementsisnottrue。a.questionnairedesignskillscanbelearnedinashorttime.b.open-endedquestionscannotprovidemoredetailedinformbetternotusetoomanyopen-endedquestionsinone
34、questionnaire.c.itsworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.26-30题。请根据短文内容判断给出的语句是否正确，正确的写“t”，错误的写“f，并将答案写在题前括号内。passage2anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.thesepeopleincludetheinvestors，potentialinvestorsandoth
35、erstakeholders.fromthereport，peoplecanunderstandthecompanysbusinessscope，recentsituationandfuturedevelopment.themainpartsofanannualreportusuallyincludechairmansletter，operationanalysisandfinancialstatements.chairmansletterusually，anannualreportshouldcontainaletterfromthechairman.thelettershouldprovi
36、dedetailsaboutthesuccessesandthechallengesofthepastyear.itshouldalsoincludethefutureoutlookforthecompany.operationanalysistheoperationanalysisisanoverviewofthebusinessinthepastyear.itusuallyincludesnewhiresandnewproductintroductions.atthesametime，itwillintroducebusinessacquisitionsandotherimportanti
37、ssues.financialstatementsthefinancialstatementsareveryimportantforanannualreport.peoplecanknowthecompanysperformanceinthepastfromthestatements.itusuallythreeaspects.thefirstoneistheprofitandlossstatement.thesecondoneisthebalancesheet.andthethirdoneisthecashflowstatement.（t）26.anannualreportofacompan
38、yprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.（f）27.peoplecanknoweverythingofthecompanyfromtheannualreport.（t）28.anannualreportusuallyincludeschairmansletter，financialstatementsandoperationanalysis.（f）29.achairmanslettershouldincludethestrategicdirectionmovingforward.（t）30.this
39、passageismainlyaboutthemainpartsofanannualreport.四、翻译（共计20分，每小题4分）31-35题。选择正确的译文，并将答案序号写在题前括号内。31.anewfoodmarketwillbebuiltinourcommunitynextmonth.a.下个月我们社区就已经建了一个新的食物市场。b.我们社区正在建一个新的菜市场。6c.下个月我们社区将新建一个菜市场。32.onthelastdayoftheoldyear，thereisafamilydinner.a.在老年人生命中的最后一段日子里，通常有一顿家庭餐。b.在即将过去的一年中的最后一天，会
40、有一次家庭聚餐。c.在过去的日子里，经常有家庭聚餐。33.youwilldoeverythingwithinyourpowertotryandresolvethesituation.a.你会在权利范围内尽一切努力解决问题。b.你会在意志范围内尽一切努力解决问题。c.你会在力量范围内尽一切努力解决问题。34.tocommunicatepreciselywhatyouwanttosay，youhavetofrequentlyneedtodefinekeywords.a.要简明扼要地表达本意，就必须不断定义关键词。b.只要定义频繁出现的关键词就能准确传达本意。c.要准确表达你的本意，就必须不断定义关
41、键词。35.ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.a.我认为我们更需要为学生们创造更多的工作机会。b.我认为我们将来要给学生们更多机会。c.我认为我们已经给了学生们更多的工作机会。作业3一、交际用语（共计10分，每小题2分）1-5题。选择正确的语句完成下列对话，并将答案序号写在题前括号内。1.-imterriblysorrythativespilledsomecoffeeonthetable.-.a.idontcare.b.itdoesntmatter.c.dontbesorry.2.-whatstart
42、ingsalarydoyouexpect。-.a.idliketostartonmondaynextweek.b.iexpecttogetasalaryincrease.c.idliketostartat￥5，000amonth.3.-anysuggestionsfortheproject。-.a.ineedyouradviceonit.b.iadviseyoutoputmorehandsinthisproject.c.thanksforyoursuggestions.。-.a.itdoesntmatterb.byallmeans.c.ihavenoidea.。-.a.nevermind.b.
43、idontremember，either.c.youweresayingthatyouusedtobeateacher.二、词汇与结构（共计30分，每小题2分）6-20题。阅读下面的句子，从a，b、c三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6.oneday，ourdreamswillreality.77.hesayswhathethinksanddoeswhathewantstodo，otherpeoplesfeelings.8.weshouldtakethedegreeaccountwhenwerecruitanewsecretary.9.thecandidat
44、eshoulddressinamannerthatisappropriatetothepositionheisapplying.10.participantshavetheproductivityanalysisworksheet.pleted11.howmanyplayersdoesabaseballteam。12.thisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.13.weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsande
45、vents.14.theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysistheannualreport.a.basedonb.basingonc.baseon15.undernocircumstancetotellliestothepublic.16.themoreinformationyoucanget，inyourfield.17.weitverymuchthatyouvecometogiveusatimelyride.otherwisewewouldmissthetrain.a.appreciateb
46、.expectc.promise18.iwouldrathertwoweeksearlier.19.face-to-faceinterviews，questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.pare20.ourcompanywillthecustomerssuggestions.三、阅读理解（共40分，每小题4分）21-25题。阅读下列短文，从a，b、c三个选项中选出一个正确答案，并将答案序号写在题前括号内。passage1angrycustomerstendtoaimtheirdissatisf
47、actionandcomplaintsatstaffmembers.ifthishappenstoyou，youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.butifyouwishtobesuccessfulinanybusiness，thenyouhavetolearnhowtohandleangrycustomers.listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers：neverargueback.youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.useyourearsmoret