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1、最新国家开放大学管理英语（2）形成性考核册参考资料管理英语（2）是国家开放大学2017年春季新开的课程之一， 对国家开放大学的管理专业学 生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料.，可以参考。作业1一、交际用语（共计10分，每题2分）1-5题：选择正确的语句完成以下对话，并将答案序号写在题前括号内。1. -1 was worried about my math, but Mr. White gave me an A.A. That s an easy course.B. Congratulations!C. Mr. White is
2、very good.2. - Hi, Helen, I ll have an interview tomorrow. Im afraid I can 寸 make itA. Sure, you can. Take it easy.B. I m sorry to hear that.C. That s all right.3. 一 Should I leave earlier tomorrow morning?A. Yes, It s better to leave earlier to avoid the morning traffic.B. Yes, you will.C. No, you
3、won t4. How do you think of the theme of our event? A. -ft1spetty good.B. I feel so sorry about that.C. I ?d like to have some tea. 5.*一 will be held on the 3rd floor of Shakiraton Hotel.A. When will you give a speech?B. Does your speech still go on?C. What is the address of your speech?二、词汇与结构（ 共计3
4、0分，每题2分）6-20题：阅读下面的句子，从 A,B、C三个选项中选出一个能填入空白处的正确选项，并将答案序 号写在题前括号内。6. He was alwaysin sharing his enormous knowledge.A. generous B. generation C. generate7. His action is alwayswith his words.A. constantB. continuousC. consistent8. - Can you go skating with us this afternoon?-Sorry , I can t. Itake ca
5、re of my little sister at home.A. could B. mayC. have to9. - Whose textbook is this?-ItJohn 9s. It has his name on it.A. can t be B. must beC. might be10. I m writing toa position as a computer engineer in your company.A. thank forB. wait forC. apply for11. You can try these methods to keep your int
6、erview anxietycontrol.A. under B. onC. with12. a company really wants is a candidatehas the right skills.Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.(T ) 26. A message must be understood, interpreted or delivered correctly with co
7、mmunication.(F ) 27. When you talk with others you can pay little attention to your body language.(T ) 28. The better you are able to understand others, the better your ability to communicate.(T ) 29. Before stating your opinions, youd better let the speaker finish his or her talking first.(T ) 30.
8、Don t argue or debate with others if you feel angry or displeased.四、翻译(共计20分,每题4分)31-35题：选择正确的译文，并将答案序号写在题前括号内。74. They are willing to understand their partners position first before trying to getunderstood.A.在得到合作对方理解后，他们才愿意理解合作伙伴的立场。B,在得到合作对方理解前，他们愿意先理解合作伙伴的立场。C.他们愿意去了解对方的立场但必须先想明白。75. The more fa
9、miliar interviewing feels to you, the less anxiety you will feel with the process.A.你对面试越熟悉，在面试过程中你的焦虑就会越少。B.面试中熟人多，面试过程中你焦虑也会少。C.你熟悉面试多一点，面试中的麻烦就会少一点。76. By the following week, when he s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it.A.直到跟着的那个星期 他一个人的时
10、候他感到对于自己需要做什么以及如何开始做非常清楚。B.到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主 忌。C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。77. A few minutes later the doctor came out of his room for the third time.A.几分钟后，医生第三次从他的房间走出来。B.医生在迟到的几分钟后，终于从他的房间走出来为了第三名。C.几分钟后，医生来到他的房间第三次。78. Having patience with your customers a
11、nd with yourself will go a long way in winning over hostile customers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。10A. What .that B. That.whatC. That.that13. These tips may help you avoidbad employees for your company.A. to hire B. hiringC. hi
12、re14. Write the telephone number downyou forget.A. on case B. in caseC. under case15. Does his absenceto your work?A. make a difference B. take all the creditC. bring about16. American young people would ratheradvice from strangers.A. getB. gettingC. got17. you prepare cross training plans, you need
13、 to consider both the company benefits and the employee benefits.A. AlthoughB. Even ifC. As18. The success of our event isto the sponsor.A. relatedB. based C. intended19. Your long-term success in event planning will be based the experience you had.A. toB. on C. of20. the feedback is very helpful fo
14、r planning future meetings and events.A. Get B. Getting C. To get三、阅读理解（共 40分，每题4分）21-25题：阅读以下短文，从 A,B、C三个选项中选出一个正确答案，并将答案序号写在题前括号内。 Passage 1PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new pa
15、rents.Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible
16、for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what shell do or say when she meets them.Mark has a degree similar to Elaine s, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mar
17、k spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when hes on his own, he feelshe has a pretty good idea of
18、 what he needs to do, and how to go about it. And he knows that his training will continue.Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youYe going to do?21. What are PPHC and Gooseneck?A. They are two compani
19、es that do similar business.B. They are two organizations that do different community work.C. They are two organizations that do similar community work.22. Which degree does Elaine have?A. Psychology degree.B. Physiology degree.C. Sociology degree.23. Which of the following statements is true accord
20、ing to the passage?A. Elaine has done this type of community work so her organization doesnt providestaff training.B. Mark has a clear idea of his job after the training.C. Mark knows his training comes to an end. 24. How is Mark trained to be prepared for his work?A. Mark spends two days on family
21、visits with experienced staff members and discuss withthem.B. Mark role-plays some situations with other staff members and gets some direct instruction from them.C. Both A and B.25. What is the main idea of the passage?A. The importance of training.B. Different training ways.C. Elaine s and Mark s w
22、ork experience.26-30题：请根据短文内窑判断给出的语句是否正确，正确的写“ T”，错误的写“F”，并将答案写 在题前括号内。Passage 2Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee produ
23、ctivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective wit
24、h a precise and specific job description.Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.Check b
25、ackgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, sk川s, and experience are actually possessed by your candidate.D. ) 26. Hiring the wrong employee is expensive, costly to a company, an
26、d time consuming.E. ) 27. A company has to spend a lot of money hiring a right employee.F. ) 28. An advertisement with a clear target will make all candidates lose courage.G. ) 29. Well designed interview questions can help you know more about the candidates.H. ) 30. Work experience is one of the pr
27、imary things for an employer to verify in background checking.四、翻译(共计20分，每题4分)31-35题：选择正确的译文，并将答案序号骂在题前括号内。31. A true friend is someone who reaches for your hand and touches your heart.A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。B. 一个真实的朋友就是能伸出他的手理解你心灵的人。C.真正的朋友是一个可以援手帮助并感动你心扉的人。32. The old saying “practice makes per
28、fect applies to interviewing too.A.古话“曲不离口”也适用于招聘。B.古话“熟能生巧”对面试准备也是适用的。C.在申请面试资格时我们常常用到古话“熟能生巧” o 33. We cant possibly get the work done by October.A.十月份前我们不可能做完这项工作。B.十月份前我们不可能做这项工作。C.十月份后我们不可能做完这项工作。34. They have disagreement on the plan of celebrating the founding of the community.A.他们对公司的成立资金都有不
29、同意见。B.他们对庆祝公司成立的方案有异议。C.他们为了庆祝公司成立的方案而争吵。35. This involves identifying the high-level reasoning behind your intentions for the event.A.这也包含了此次活动的主要目的和意义。B.这些都是用来识别此次活动与其他不同活动的主要区别。C.这就包括了弄明白你举办此次活动目的背后的高层次的推理。作业2一、交际用语（共计10分，每题2分）15题：选择正确的语句完成以下对话，并将答案序号写在题前括号内。26. - Would you mind filling the quest
30、ionnaire for me?A. No problem. Just give me your questionnaire.B. Sorry I can t go there.C. I really appreciate that.27. - Can you stay here longer?A. but I have to be back tomorrow.B. I d love to,C. No, thank you,D. I m afraid not,28. - Why do you look unhappy. What s the matter?A. I m satisfied wi
31、th the good performance of the radio Ive just bought.B. I m glad to have bought this radio at such a price.C. I m rather disappointed with the poor quality of the radio Ive just bought29. - Good morning, Sunshine Community Center! May I help you?A. I d like to book one air ticketB. I m glad to intro
32、duce myself to you.C. I need a plumber to repair the water pipe in my kitchen.30. Hello, is that service center? The elevator of our apartment doesnt work.A. Oh, I don t know what s wrong with it.B. Sorry , I 11 have it checked out at once.C. OK, I see.二、词汇与结构（共计30分，每题2分）6-20题：阅读下面的句子，从 A,B、C三个选项中选出
33、一个能填入空白处的正确选项，并将答案序号写 在题前括号内。31. You need tothose questionnaire papers for your company.A.hand out B.hand inC.hand on32. Questionnaires are not suitablesome people.A. inB. forC. with33. Where are you used tovegetables?A. buy B. bought C. buying34. Customersrefuse to filling the questionnaire are not
34、 permitted to buy the product.A. what B. whichC. Who35. The musiclike the singing of a bird. A. hears B. listensC. sounds36. I like cooking for my friends infree time.A. me B. myC. mine37. Youd better have your hairbefore going to your friend“ wedding.A. cutting B. cutC. to cut38. Her article isin h
35、er class.A. better B. wellC. the best39. We feelwith the inconvenience the service center brought us.A. disappointed B. worriedC. surprised40. Our workers have been checking the heating system since you called us. lyou it will perform well soon.A. argue B. affectC. assure41. I don t know . I just ar
36、rived here two minutes ago.A. what s going on B. how is going onC. who is going on42. Theysince last night. They are about to finish the work.A. are cleaning the systemB. have been cleaning the systemC. had cleaned the system43. Im confident in these as long as wethe needs of the community residents
37、 and improveour service quality.A. keep an eye onB. keep an eye at C. keep eyes on44. We have toour annual work report to the manager next week.A. hand in B. hand outC. hands up45. the fog, we should have reached the annual meeting site on time.A. Because ofB. In spite ofC. But for三、阅读理解（共 40分，每题4分）
38、21-25题：阅读以下短文，从 A、B、C三个选项中选出一个正确答案，并将答案序号写在题前括号 内。Passage 1Questionnaires can be a simple way to get to know your audiences opinions. Though itis easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design sk川s can be learned in a short time.Keep Y
39、our Questionnaire Simple and Visually AttractiveKeep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Tex
40、t: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sectio
41、ns and dont makemargins too small.Keep Questions Brief and Easy to UnderstandBe brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won t find it difficult to fill in the que
42、stionnaire.Make Sure Questions Are In the Right OrderYou should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.Use Open-Ended Questions ProperlyOpen-ended questions mean respondents can answer
43、 freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.In a word, taking the time to develop a well-designed andparticipant “fr
44、iendlyquestionnaire will give you useful data that can help you make the right decisions.46. The questionnaire contains following elements except?A. testB. paragraphC. address47. In order to keep your questionnaire visually attractive, you should .A. choose different font styles in a questionnaireB.
45、 write long paragraphs instead of short onesC. leave enough space between questions and sections48. You should start your questionnaire with questions and then move to ones.A. general, specificB. specific, generalC. short, long49. What could be the best title for this passage?A. Designing an Effecti
46、ve Questionnaire.B. Questionnaire is the best way to collect data from many people.C. Questionnaire benefits our life.50. Which of the following statements is NOT true?A. Questionnaire design sk川s can be learned in a short time.B. Open-ended questions cannot provide more detailed inform better not u
47、se too many open-ended questions in one questionnaire.C. It s worth taking the time to develop a well-designed and participant-friendly questionnaire.26-30题：请根据短文内容判断给出的语句是否正确，正确的写“ T”，错误的写 ，并将答案 写在题前括号内。Passage 2An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the companys business scope, recentsituation and future development The main parts of an annual report usually include chairmans letter, ope