《酒店房务英语Module-10-Housekeeping-Supply-Preparation课件.ppt》由会员分享，可在线阅读，更多相关《酒店房务英语Module-10-Housekeeping-Supply-Preparation课件.ppt（11页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、 酒店房务英语酒店房务英语Module TenModule TenHousekeeping Supply Preparation Housekeeping Supply Preparation leading-inleading-inSituational dialoguesSituational dialoguesPattern DrillsPattern DrillsRole playRole playPolicies and Procedure of Preparing Guest Policies and Procedure of Preparing Guest RoomsRoomsR
2、eading Housekeeping DepartmentReading Housekeeping DepartmentModule TenLeading-in the reason why the housekeeping the reason why the housekeeping department is considered a vital part of the department is considered a vital part of the rooms division rooms division determine what rooms are to be cle
3、aned what rooms are available what rooms are occupied making sure the establishment looks clean and is sanitary Dialogue 1Dialogue 1 Would You Like Your Room Cleaned?Would You Like Your Room Cleaned?the procedure of cleaning the guest room(tidy up room,the procedure of cleaning the guest room(tidy u
4、p room,change the bed sheets,change towels,etc.)change the bed sheets,change towels,etc.)Dialogue 2Dialogue 2 Kits for Guests without Luggage Kits for Guests without Luggage the hotel will provide some kits for man and woman if they the hotel will provide some kits for man and woman if they havent k
5、its with them.havent kits with them.Situational dialoguesThe following pattern drills should be recited by the The following pattern drills should be recited by the studentsstudents Housekeeping.May I help you?Could I borrow a highchair?A room attendant will bring a pain killer up to your room.I wil
6、l ask a room attendant to deliver refresher tissues to your room.We will supply you with a highchair.The room attendant will bring an extra blanket.We will give you an in-house movie schedule.If you need anything,dont hesitate to call.Pattern drillsUsing the above dialogues as a model,try to Using t
7、he above dialogues as a model,try to create a new dialogue with your partner.create a new dialogue with your partner.A：Mr.Showers has just entered his room in the Great Wall Hotel.Its the first time for him to come to China.He wants to know how to use the facilities in his room.The room attendant is
8、 making an introduction of the facilities to him.B:Miss Cathy in Room 421 cant find the“Do Not Disturb”sign and she also wants to borrow an iron and an ironing board,she makes a call to the housekeeping department.Role play1.1.Checkout Clerk(or cashier)contacts the housekeeping department that a roo
9、m became vacant and needs cleaning!2.2.Housekeeping department updates the room status from occupied to on-change and sends a room maid to clean the room.3.3.Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room 4.4.Policies and procedures of preparing guest rooms Thank you!Thank you!