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1、 酒店内抢劫和预谋抢劫事件处理程序_物业经理人更多精品来源自 财务 酒店内抢劫和预谋抢劫大事处理程序 Standard 标准 The Guest Service Manager will be immediately notified of a robbery or attempted robbery within the Hotel and will follow procedures accordingly as not to jeopardize staff or self. 大堂经理对酒店内发生抢劫和预谋抢劫的状况予以马上通报，并作相应跟踪，确保员工和个人的安危。 Procedure
2、程序 1.Give robber what he/ she demands. 了解嫌疑人的企图。 2.During commission of robbery, do not do anything to jeopardize your life or the lives of other persons or employees. 在抢劫过程中，不要损害到自身或其他员工的生命。 3.Observe the robber carefully. Make specific note of identifying or unusual characteristics such as: scars,
3、 tattoos, missing fingers etc. 认真观看抢劫者。准确地作识别其特别特征，例如：伤疤、纹身、断指等。 4.Pay particular attention to their physical characteristics, namely male or female, approximate age, height, weight, build, color and length of hair, color of eyes, facial hair such as moustache or beard, complexion and speech. Also b
4、e observant of clothing worn. 特殊观看他们的身体特征，也就是男女性别，大约年龄，身高，体重，体形，头发颜色和长度，眼睛颜色，面部毛发如小胡子或大胡子，肤色和口音。穿着等。 5.When robber leave the properly, note mode of transport, noting license number of vehicle and physical description of same, such as color, size and any other physical characteristic of vehicle that
5、may draw attention. 当抢劫者离开时，留意他使用的交通工具，车辆拍照和名称，描述例如颜色，尺寸和其他车辆的相关特征。 6.Note direction of travel. 行进方向。 7.Notify Security who will call the police and relate all pertinent information. 通知安保部报警并说明全部相关讯息。 8.Make out physical description forms soon after the robber has left while the information is still fresh in your mind. The form can be given to the police when they arrive. 在抢劫者离开之后，尽你所能，具体说明。在公安部门到达时可以将此呈于他们。 9.Notify the General Manager. 通报总经理。