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1、Unit 1Handling Telephone CallsInitial StageTask 1: Making an appointmentActivity 1: (Page 4)1. Look 2. Together 3. Use 4. Check 5. Works 6. DownActivity 2(Page 4)Notes: The following answers are just reference answers. If the sentences said by the students can express the idea of rejecting or sugges
2、ting an alternative, they can be regarded as the correct answers.Example 1: Im afraid I am busy then.Example 2: I have made an arrangement already. But how about next Thursday, the 26th?Example 3: Im sorry that wont work because Im away on business then. Could you come over to my company next Wednes
3、day?Task 2: Taking messagesActivity 1: (Page 8)1. Could you put me through to George Bush in your Sales Department?2. May I know what is in connection with?3. Can I take a message for you?4. Could you give the information to George Bush right away?5. Where can he reach you?Activity 2: (Page 89)1. Te
4、lephone Call 1:Good morning! Company! Clair speaking. Can I help you?Yes. Good morning! This is Ralph from Company. Could you put me through to Vanessa in your Administrative Department?Im sorry, but Vanessa is on a holiday. Im just here to take messages and handle emergencies. May I know what is in
5、 connection with? Perhaps I can take a message for you?Well, Clair, this is very urgent. The reason I am calling is that we would like her to email details of next months seminar. Could you give the information to Vanessa right away?ril see what I can do. I should be able to give the message through
6、 to Vanessa. Would you please tell me your email address? And perhaps he can email you as soon as possible.OK. This is Ralph from Company.Im soiTy. Could you spell Ralph for me?R-a-l-p-h.Got it. And your email address?All right. Thafs . Is that right?Yes. Please tell him this is quite urgent.OK. ril
7、 try to give him the message immediately.Very good! Many thanks. Bye now!Thank you, bye!2. Telephone Call 2:Good morning! Company! Betty speaking. Can I help you?Yes. Good morning! This is Maria Monboit from Company. Could you put me through to Rebecca in your Administrative Department?Im sorry, but
8、 Rebecca is on a holiday. Fm just here to take messages and handle emergencies. May I know what is in connection with? Perhaps I can take a message for you?Well, Betty, this is very urgent. The reason I am calling is that I would like to attend next months business breakfast meeting instead of this
9、months. If possible, please confirm this with me. Could you give the information to Rebecca right away?ril see what I can do. I should be able to give the message through to Rebecca. Would you please tell me your email address? And perhaps she can email you as soon as possible.OK. This is Maria Monb
10、oit from Company.Im sorry. Could you spell Maria Monboit for me?M-a-r-i-a M-o-n-b-o-i-t.Got it. And your telephone number?7684556All right. Thafs 7684556. Is that right?Yes. Please tell her this is quite urgent.OK. ril try to give her the message immediately.Very good! Many thanks. Bye now!Thank you
11、, bye!3. Telephone Call 3:Good morning! Company! Cindy speaking. Can I help you?Yes. Good morning! This is Jochen Anderson from Company. Could you put me through to Simon in your Administrative Department?Im sorry, but Simon is on a holiday. Im just here to take messages and handle emergencies. May
12、I know what is in connection with? Perhaps I can take a message for you?Well, Cindy, this is very urgent. The reason I am calling is that I would like to ask about the schedule for the 25th between two and five oclock. I want to change the time and length of my workshop. If possible, please call me
13、back. Could you give the information to Simon right away?ril see what 1 can do. 1 should be able to give the message through to Simon.OK. This is Jochen Anderson from Company.Im sorry. Could you spell Jochen Anderson for me?J-0-c-h-e-n A-n-d-e-r-s-o-n.Got it. And your telephone number?All right. Tha
14、fs. Is that right?Yes. Please tell him this is quite urgent.OK. Fil try to give him the message immediately.Very good! Many thanks. Bye now!Thank you, bye!4. Telephone Call 4:Good morning! Company! Jane speaking. Can I help you?Yes. Good morning! This is Vanessa from Company. Could you put me throug
15、h to Kristen in your Administrative Department?Im sorry, but Kristen is on a holiday. Im just here to take messages and handle emergencies. May I know what is in connection with? Perhaps I can take a message for you?Well, Jane, this is very urgent. The reason I am calling is that I would like him to
16、 call Jochen Anderson on behalf of me about the schedule on the 25th. Could you give the information to Kristen right away?ril see what I can do. I should be able to give the message through to Kristen. Would you please tell me your email address? And perhaps he can email you as soon as possible.OK.
17、 This is Vanessa from Company.Im sorry. Could you spell Vanessa for me?V-a-n-e-s-s-a.All right.Yes. Please tell him this is quite urgent.OK. Til try to give him the message immediately.Very good! Many thanks. Bye now!Thank you, bye!5. Telephone Call 5:Good morning! Company! Tina speaking. Can I help
18、 you?Yes. Good morning! This is Byran in security. Could you put me through to Eric in your Administrative Department?Im sorry, but Eric is on a holiday. Im just here to take messages and handle emergencies. May I know what is in connection with? Perhaps I can take a message for you?Well, Tina, this
19、 is very urgent. The reason I am calling is that I would like to confirm that the building will be opened for Sunday. If necessary, please call me. Could you give the information to Eric right away?ril see what I can do. I should be able to give the message through to Eric.Im sorry. Could you spell
20、Bryan for me?B-r-y-a-n.What is your telephone number?077866788890.077866788890. All right.Yes. Please tell him this is quite urgent.OK. Fil try to give him the message immediately.Very good! Many thanks. Bye now!Thank you, bye!check out presidential suite single double American Express Paypal JCB(Ja
21、pantwin bed non-smoking roomTask 3: Making hotel reservation Activity 1: (Page 11-12) Process of hotel booking: check in Types of rooms: standard deluxe Payment means: visa Master card Credit Bureau Card) Special requests: airport transferActivity 2: (Page 13)1. A 2.B 3.C 4. E 5.F 6. G 7. D 8. HNote
22、s:1. Due to the rapid change of the logos, the new logos of some hotels are listed as follows:SOFITE LACCOR HOTELS & RESORTS索熊特2. Teacher may need to explain the aim of this activity is to help ss realize the importance of identifying the logo of the hotel, which can help ss with online booking and
23、the process of finding the hotel.Activity 3：(page 14)Can I help you?Yes. rd like to book a room for CEO of our company.What room do you prefer?rd like to book a single room with a front-view.Do you have any special room preferences?Yes. I would like to book a deluxe non-smoking room.For which dates?
24、From April 20th to April 24th.May I have the customers name, please?Albert Smith.Whats the rate?$50 per nightHow do you pay?By Visa.May I have your card number?It is 888888.What is the expiry date?July, 2016.May I have your telephone number or your email?My email is .Task 4: Making flight reservatio
25、nActivity 1: (Page 18)Flight type: one way direct flight non-stop flight round trip connecting flightClass variety: economy class business class first classTypes of seats: non-smoking seat window seat aisle seatRelevant behavior: arrival departure check in confirm flight transfer counterActivity 2:
26、(Page 18)1. H 2. F 3. G 4.B5. E 6. D 7. A 8. CNotes:1. Due to the rapid change of the logos, the new logos of some airlines are listed as follows:Xiamen Airlines:HI门 I 航 I空 XIAMENAIRAir France:AIRFRANCEAmerican Airlines:Activity 3: (P19)A ： Hello . Air China . May I help you ?B： Yes. Have you got an
27、y seats left on the 30th of July at 7 ： 30 a. m. to New York?A： Yes, we have. For how many?B： One, please.A ： May I have your name, please ?B： Rebecca, Smith.A： Do you want to fly first or economy class?B： Economy.A： Right. Will this be a one-way trip?B： No, round trip back to Shenzhen on the 5 th o
28、f August. By the way, do you have any direct flights coming back?A： Yes, we do. Flight number 414, leaving New York at 3 ： 00 in the afternoon, flies nonstop back to Shenzhen.B： Thatll be perfect. What is the exact air fare?A： Economy fare round trip from Shenzhen to New York is 856.00 dollars durin
29、g peak season.B： I see, then our tickets are confirmed?A： Yes, your seats are confirmed on those two flights. Please be at the airport at least one hour before departure.B ： Of course. And in New York, is there a bus to the city centre?A ： Yes, there are buses every half an hour and the journey takes abut 30 minutes.B： Thats very nice! Thank you.A ： Youfre welcome!