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1、Business English 1.1 Ways of working 1.2 Making contactsModule 1 Business topicVocabularyListeningSpeakingDifferent ways of workingA mini-presentation1.1 Ways 1.1 Ways of workingof workingReadingHow to job-shareWorking from home1.1 Ways of working弹性工作方式弹性工作方式 为了降低员工在工作、家庭、休闲或教育为了降低员工在工作、家庭、休闲或教育方面不同
2、要求的冲突，减少交通费用，兼顾工作方面不同要求的冲突，减少交通费用，兼顾工作和生活，使员工更加安心工作，降低员工流动率，和生活，使员工更加安心工作，降低员工流动率，同时也为了更好地利用办公设备，提供同时也为了更好地利用办公设备，提供24小时服小时服务，许多公司采用了灵活多样的弹性工作方式。务，许多公司采用了灵活多样的弹性工作方式。其中主要有以下几类：其中主要有以下几类：弹性工作地点（弹性工作地点（flexiplace）v 弹弹性性工工作作地地点点，指指员员工工通通过过电电脑脑网网络络和和其其他他通通讯讯方方法法在在家家工工作作（homeworking）。员员工工可可节节省省往往返返公公司司的的
3、时时间间，但但此此方方法法只只适适用用于于某某些些动动脑脑和和IT专专业业的的员员工工，例例如如文文字字秘秘书书、软软件件编编程程员员、报刊编辑、作家等。报刊编辑、作家等。弹性工作时间（弹性工作时间（flexitime）v弹弹性性工工作作时时间间(flexitime)，亦亦作作flexible working hours,flextime,就就是是将将员员工工工工作作时时间间分分为为核核心心时时间间和和弹弹性性时时间间。核核心心时时间间（例例如如早早上上10点点到到12点点，下下午午2点点到到4点点）为为员员工工必必须须工工作作时时间间，其其余余时时间间定定为为弹弹性性时时间间，即即员员工工自
4、自己己选选择择的的工工作作时时间间，这这样样员员工工可可灵灵活活决决定定上上下下班班时时间间。员员工工每每天天工工作作时时间间相相同同（例例如如每每天天8小小时时），但实际到公司上班的时间每天不同。但实际到公司上班的时间每天不同。压缩工作周（压缩工作周（compressed work weeks）v压压缩缩工工作作周周，就就是是以以每每天天较较长长工工作作时时间间的的工工作作日日，换换取取每每周周较较少少的的工工作作日日。例例如如员员工工每每周周需需要要工工作作40小小时时，在在压压缩缩工工作作周周安安排排下下，员员工工不不一一定定要要工工作作5天天，每每天天8小小时时，他他们们可可选选择择每
5、每天天工工作作10小小时，每周工作时，每周工作4天。天。长期兼职（长期兼职（permanent part-time）v长长期期兼兼职职，即即雇雇用用一一些些不不愿愿全全天天候候完完整整时时间间工工作作，而而仅仅利利用用部部分分时时间间工工作作的的员员工工，其其工工作作时时间间虽虽不不是是整整天天整整周周，工工作作时时间间却却定定期期不不变变（例例如如某某私私人人企企业业定定期期雇雇用用会会计计师师在在每每个个工工作作日日下下班班后后为为其其处处理财务账目）。理财务账目）。分担工作（分担工作（job-sharing）v分分担担工工作作，即即一一份份全全职职工工作作由由两两人人分分担担，两两人人均
6、均为为长长期期兼兼职职员员工工，按按需需要要分分摊摊工工作作时时间间、工工资资、假期及福利。假期及福利。Vocabularyv Different ways of working 1.How do you study most effectively?By working*at the same time every day/at different times of the day?*early in the morning/late at night?*on your own/with others?*at home/at your place of study(school or col
7、lege)?2.Match these ways of working 1-8 to definitions A-I.Do you work in any of these ways?0 freelance1 teleworking2 job-sharing3 shift-work4 part-time5 temping6 consultancy7 flexitime8 hot-deskingA You work during different parts of the day(eg.nights).B You sell your work or services to a number o
8、f different companies.C You work for different companies for a short time without a permanent contract.D You work a number of hours per week or month but you decide when you start or finish.E You dont have a permanent place or office to work at,but you find a place to work when you arrive.F You work
9、 for a company from home via email,phone or the Internet.G You only work for some of the week(not full-time).H You do your job for part of the week and another person does it for the other part.I You arent employed by a company,but are paid to give specialist advice.vocabularyvtemp:temp(n)a temporar
10、y worker,as in an office 临时工例During the urgent period of time when SARS was quite serious in Beijing,hospitals needed a lot of temps to attend patients.temporary(adj.)only for a short or limited time 暂时的，临时的例 Waitress is only my temporary job in the town.同义词 impermanent,transient,transitorytemporary
11、 post job for a limited time 临时职位vocabularyvsultconsultancy(n.)a business or agency offering expert or professional advice in a field咨询公司例 open a financial consultancyconsultant (n.)one that gives expert or professional advice 咨询官例 She is the No.1 marketing consultant,esp.in promotional strategies.r
12、esult，insult，vocabularyvMatch the comments with different ways of working:Its great because I am my own boss but I still get to work with lots of different people.It can get a bit lonely at times.And I miss my colleagues and all the office gossip.3.Work in pairs.Think of some advantages or disadvant
13、ages for each way of working in exercise 2.Ways of workingPossible advantagesPossible disadvantagesfreelanceyou choose the jobno job securityteleworkingorganize your work timeyou need to be good at self-organizationjob-sharingmore free timeneed to coordinate with other personshift-workgives you your
14、 days freetiringpart-timemore free timeless moneytempinglots of varietyhard to progress your careerconsultancywell paidno job securityflexitimegood for work-life balancenot good for people who like routinehot-deskingsaves the company moneydisruptive to employeesBACK4.Read about job-sharing.Write the
15、se headings into each paragraph.Get organizedSet your limitsPut pen to paperTwo become oneOpen your mindPlan for disasterFind the perfect partnerDont feel guiltyHow to job-share Wouldnt it be nice if the working week finished on Wednesday?With a job-share it can.Heres the essential guide to making i
16、t work.(0)Find the perfect partner.Find someone you like.Be prepared to communicate and share credit and blame,says Carol Savage,the managing director of Flexecutive,a flexible working consultancy.(1)_ Bosses should consider requests for flexible working from employees with children under six.So emb
17、race the benefits:Twice as much experience,skills,brainpower and energy,Savage says.(2)_ Always discuss the worst-case scenarios.When Margaret Mills,a teacher,lost her job-share partner because of a family illness,a return to full-time work seemed inevitable.We had been over-optimistic.I did manage
18、to find someone else who fitted in with me,but I was very lucky.ReadingOpen your mindOpen your mindPlan for disasterPlan for disaster(3)_Plan the system for handing work over carefully and play to each others different strengths.Delegate the workload according to each others particular skills and qu
19、alities.(4)_Manager should clarify what they expect in terms of hours,availability and results,and employees should manage their employers expectations.Sue Osborn,a job-sharer for 21 years,says,Were often asked to do five-day weeks.Eventually you just have to say no.(5)_Agree in writing arrangements
20、 for holidays,parental leave,retirement,etc.everyone should know where they stand from the beginning.(6)_Do not work until 1am at home to make up for not being in the office every day.(7)_Clients may not like having to deal with two people working closely together.As Savage says:A job-share should b
21、e like a marriage-one voice,one unit.BACKGet organizedGet organizedSet your limitsSet your limitsPut pen to paperPut pen to paperDont feel guiltyDont feel guiltyTwo become oneTwo become oneListening1.You will hear a woman called Michela talking about working from home.1)What does she say is importan
22、t when working from home?2)What does she think are some of the advantages and disadvantages of this way of working?Have a timetable and stick to it.Advantages:-you spend more time with the children-more flexibility-the company saves money on office space-no commutingn.上下班交通Disadvantages:-sometimes y
23、ou work in the evening-you miss people and office news2 Listen again and answer the following.1)Complete the notes about Michelas typical day.7:00 7:00 get up,get the kids readyget up,get the kids ready8:30 8:30 9:00 9:00 12:00 12:00 14:30 14:30 take kids to schoolstart workhave lunchfinish work 2)H
24、ow long has she been with her current employer?How long has she been home-working?Shes been with her current employer since she left school,but shes been home-working for five years.3)Is she doing anything different from normal this week?Shes going to the office every day to meet visitors.BACK Liste
25、ning script I=Interviewer M=MichelaI:OK,Michela.You work from home now.Can you tell me about a typical day?M:Sure,I always get up around seven and the first thing I do is get the kids ready for school.I take them at eight thirty and then I always start work at home.I:Do you ever have a day where you
26、 decide to have the morning off and start work later?M:No,you cant do that.Its important with home-working to have a timetable and stick to it.If you end up watching TV or doing the cleaning then it isnt for you.So I have lunch at twelve and finish work at two thirty to get the children.I:Was that w
27、hy you gave up you office job?M:Yes,I wanted to spend more time with the children.It gives me more flexibility.Sometimes I need to work in the evening but usually it isnt a problem.I:So how long have you been doing this kind of work?M:For about five years.Ive been with the same company since I left
28、school,but with the Internet and technology its easy now to be at home.I:So your employer doesnt mind.M:No.It means the company saves money on office space and as long as I get the work done,theyre happy.Sometimes I still go into work to meet clients and so on.For example,Im going in nearly every da
29、y this week because we have visitors from another company and I cant really invite them over to my house.Besides,its nice to go in every so often.I like to see people and catch up on the gossip and the news with my colleagues.I miss that side of going into work every day.I:Is there anything else you
30、 miss?M:Ermm.No,not really.And Ill tell you what I really dont miss and thats having to spend two hours commuting on the bus and train every daySpeakingA mini-presentationA:What is important when?Job-sharing Find someone you like.Organize and plan how you share the work.B:What is important when?Work
31、ing from home Set up an office space in the house.Plan your working hours and your breaks.backpracticevWork in pair:Student A is the employee and Student A is the employer.A wants to start job-sharing with another colleague.He(she)should try to convince his employer that its a good idea and mention
32、the advantages.B should be sceptical（表示怀疑的，suspicious）and mention the disadvantages.Useful phrases:vroutine type of personvFeel more flexiblevhave more flexible management of time and workvGet support from each othervCo-operate with each othervLearn from other peoples strong pointsvWorking in a team
33、 needs to have good interpersonal skills and is not necessarily efficientUseful phrases:vHave more flexibilityvShare ideasvCan be more concentrated and more efficient in an officevA dependent type of person and never make decisions myselfvAn independent type of person and would like make decisions m
34、yselfvDont want to work under someone 1.2 Making contactsDeveloping a conversationVocabularyReadingListeningSpeakingLifes all about making connectionsStarting a conversationJob responsibilitiesWritingBusiness correspondenceVocabularyJob responsibilities Tell your partner about your job.Use these exp
35、ressions and choose the correct preposition.I work of/for/about Im involved in/of/forIm responsible for/of/about I deal for/with/ofI usually report up/at/to Im in charge for/of/toI specialize about/in/forHomeReadingLifes all about making connectionsRead the article below about some new networking gr
36、oups specifically for businesswomen.Choose the best word A,B or C to fill the gaps 1-10.1.A.attending B.going C.meeting 2.A.ideas B.sugar C.money3.A.department B.company C.group 4.A.work B.charge C.responsible5.A.to B.in C.about To you,networking might mean(1)_ a conference or trade fair event to me
37、et new clients or partners.Or it could be the coffee break at work where you share(2)_ with colleagues in other departments.But nowadays networking has become an event in itself.For example,Pricewaterhouse Coopers offer its female staff a formal networking(3)_ called PwCwomen.With 900 members,it org
38、anizes events ranging from informal drinks evenings to coaching events.Tina Hallet,who is(4)_ for the group,says that she got involved(5)_ networking 6.A.run B.control C.produce 7.A.speak B.know C.be 8.A.do B.see C.make 9.A.socializing B.work C.extra 10.A.talk B.with C.successBecause Id got to a rea
39、sonably senior level and I wanted to help other people to maximize their potential.You dont have to be senior to(6)_ a network though.Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved into Londons corporate world and wondered how to get to(7)_ other women.We
40、couldnt find anything for people with no experience.So we thought wed start our own.From twelve friends meeting regularly,it rapidly grew to 250 members from many different organizations.Its a great way to(8)_ useful contacts and bring in potential business.Fiona Clutterbuck is co-chair of a network
41、 for the bank ABN AMRO.Women tend to think of networking as(9)_ and give it low priority.but given the chance,women will network as the banks last speed networking event demonstrated.With over100 women and men,it was a great(10)_.It is amazing how many people you get to meet from different parts of
42、the organization.ListeningStarting a conversationListen to four people starting conversations.In each conversation decide where the speakers are making contact.Conversation 1:_ A.At a conferenceConversation 2:_ B.Over dinnerConversation 3:_ C.In someones officeConversation 4:_ D.On a training course
43、CADBMatch the expressions on the left to the responses on the right.0.Id like to introduce you to Mark.1.Nice to meet you at last.2.Do you two know each other already?3.Would you like a coffee?4.So have you enjoyed this morning?5.Is this your first time at one of these events?6.May I join you?7.Your
44、e a colleague of Martin Obach,arent you?8.How do you know him?9.How many children do you have?10.Have you always lived in Lille?11.I know your company is looking for a partner on this Thai project.A.Yes,it is.And you?B.Hello,Marek.How do you do?C.Thanks.D.Pleased to meet you too.E.Sure.F.Two.Twins.G
45、.Yes,most of my life.H.Yes.Is that something you might be interested in?I.Well,weve spoken on the phone a few times.J.Yes,it was very interesting.K.Thats right.He works in our Barcelona office.L.We were both at Elcotil together.SpeakingDeveloping a conversationWork as a class or in large groups.You
46、are at a networking event,so stand up and walk around.Meet one person and have the conversation below.At the end,move on to a new person.greet the other personintroduce yourselftalk about the eventdescribe your jobtalk about where you come fromfind a reason for doing business in the futureintroduce
47、your partner to someone elsemeet another personWritingBusiness correspondence备忘录（memo)，电子邮件（email），普通信件（letter）和便条（post-it note）备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排、情况报告、问题处理等。在英语中称之为interoffice memorandum，其复数为memoranda，简称memo。除了可以采用书面形式之外，备忘录也可以通过email发出。英文备忘录的一般格式如下：Body即内容是备忘录的主要部分，写作应该力求简明、
48、确切。首先应直入主题，列出最重要的信息，然后可以具体说明事由、情况，提出意见和建议等，最后可以根据具体情况或重申主题或表示医院或感谢。需要指出的是，备忘录得末尾不需要签名。To:From:Date:Subject:Body1.Read the correspondence on Evelyns desk and answer these questions.1)Is it all related to her work?2)Which is formal?What is it about the content and language which tells you this?3)Which
49、 is international communication?Did anyone else receive it?4)How is the memo different to the letter and the email?Think about the following:-the layout -the beginning and the end -the paragraphs5)Find abbreviations which mean the following?-telephone number -as soon as possible -at -Subject(or)With
50、 reference toAnswerTo:All StaffFrom:Ray BonnerDate:24th JuneSubject:Trial of flexitime systemFurther to our previous meeting,we are pleased to be able to confirm that the new flexitime system will come into operation as from 1st August.The system applies to all administrative and office staff.May I