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1、售前邮件模板 自取 pick up Thanks for your email.We are so sorry for that our company policy dont accept to pick up by customer,please dont worry,we will test and pakeage your order well and well before we send it.Thank you for your understanding.If you have any other questions,feel free to contact us.Best R
2、egards 运费高 higher shipping cost Thanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher.But our total price(price+shipping cost)is the lowest price on eBay.My friend you just need see th
3、e total price(price+shipping cost).If you have any other questions,feel free to contact us.Best Regards 保修How to Warranty?Thanks for your email.This item is the top-quality.So during 2 years warranty time,mostly it will not have any problem.If it has the problem,we will send you the replacement to r
4、eplace it.Mostly it will be resolved.Finally,if the problem still can not be resolved,then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions,feel free to contact us.Best Regards We have a professional technical support gr
5、oup for all the item selling.If you need any assistance on your item problem,please do not hesitate to contact us,our technical support will be there to assist you.And if you have more questions about the motor or there is anything we can do for you,please feel free to contact us.We are always happy
6、 to hear from you.Kind regards!退货政策Return policy Thank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return,then we will refund the money deduct the shipping cost If it is our fault lead to return,then we will refund you full money includi
7、ng the shipping cost.If you have any other questions,feel free to contact us.Kind regards 电压/插头 voltage/plug Thanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions,feel free to contact us.Kind regards 为什么拒绝 offer Thanks for your emai
8、l.wecant accept your offer because Our total price(price+shipping cost)already is the lowest price on eBay.It is nearly no profit sale.Hope that you can understand.We will provide the best service to you including the delivery service and warranty service.If you have any other questions,feel free to
9、 contact us.Kind regards 询价/报价 第一次询价 Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared.The total price(shipping cost+price)for 1 piece is XXX USD/GBP.It will take about 3-5 days to your hand.After we send out the it
10、em,then we will send you the tracking number within 2days.If you have any other questions,feel free to contact us.Kind regards 还价 Ths for your email and your interest in our item.Our total price(price+shipping cost)already is the lowest price on eBay.It is nearly no profit sale.Hope that you can und
11、erstand.We will provide the best service to you including the delivery service and warranty service.If you have any other questions,feel free to contact us.Kind regards 买多个是否有折扣 Ths for your email and your interest in our item.Our total price(price+shipping cost)already is the lowest price on eBay.I
12、t is nearly no profit sale.Now we can give you only XX USD/GBP further discount.So the total price(Price+Shipping cost)for XX pieces is XXX USD USD/GBP.We will provide the best service to you including the delivery service and warranty service.If you have any other questions,feel free to contact us.
13、Kind regards 付款方式 Payment method Ths for your email.We accept the paypal,credit card,western union,and bank wire transfer payment.Fisrt,Paypal information:Our paypal account is .also we can send you the paypal invoice and then you pay for it.Second,Credit card:You can pay for the paypal invoice dire
14、ctly using your credit card.Third,Credit card information:First name:Qili Last name:Jiang Country:China City:Shanghai The last,Bank wire transfer information:Bank Name:Bank of China Bank Branch:BANK OF CHINA,SHANGHAI,MEILONG SUB-BRANCH SWIFT Code:BKCHCNBJ300 Bank Account Holder Name:Jiao Rumei Bank
15、Account Holder Address:No.67,Lane 1305,LongWu Road,XuHui District,ShangHai,China If you have any other questions,feel free to contact us.Kind regards Paypal付款不成功 Sorry and sorry for any problem.Now you can resolve the problem from the following two method.You can choose one method.发货 发货方式和仓库/shippin
16、g method and wearhouse Ths for your email and your interest in our item.We will ship the item to you via Fedex/EMS with tracking number.It will take about 3-5 days to your hand.After we send out the item,then we will send you the tracking number within 2days.If you have any other questions,feel free
17、 to contact us.Kind regards 客户要求发其他物流 Thank you for your email.Usually we ship the item per FEDEX or UPS from our US/UK warehouse.But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL(because per DHL the shipping cost will be highe
18、r)So if you are agree about that,the total price will be 315USD/GBP(the item price+the shipping cost per DHL)Now you can buy the item on eBay,we will send you the ebay invoice.and then you can pay for it,you can leave us a eBay note after you pay for it.If you have any other questions,feel free to c
19、ontact us.Kind regards 部分国家不发货 Thank you for your email.We are very sorry to tell you that,we couldnt send this item to your contour because of custom problem Sorry about that.And we hope you can understand us.hope we can do business in the future!Best Regards 是否有说明书 Thank you for your email.Yes,we
20、will provide professional instruction in English.If you have any other questions,feel free to contact us.Kind regards 是否有关税 tax 无关税国家 Thank you for your email.We already sent thousands of quantity packages to your country.Do not have any package be charged tax.So we guarantee it is no tax to your co
21、untry.Or we will pay for it for you.If you have any other questions,feel free to contact us.Kind regards 可能产生关税的国家 Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only need to pay for a little tax.If you have any other questions
22、,feel free to contact us.Kind regards 询问品名后标注的字母意义 Thank you for your email.Thank you for your email and the letter a,b,c after the item title.The listings items are exactly the same item.We use the letter a,b,c at the end of the listing title to mark it as the different day listing.The items are ex
23、actly the same item.If you have any other questions,feel free to contact us.Kind regards 未付款 要取消交易 Thank you for your email.Sorry and sorry for any problem,because ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days,and It must be closed auto
24、matically after 4 days.please dont worry,there is no any problem with your eBay account.If you have any other questions,feel free to contact us.Kind regards 未付款 case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case
25、to you.It is ebay system will open an unpaid item case for all the orders automatically that havent been paid within 8days,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay account And Just now we check your order and found it will closed withi
26、n X days If you have any other questions,feel free to contact us.Kind regards 未付款 case（已关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you.It is ebay system automatically will open an unpaid item case for all th
27、e orders that havent been paid within 8days,and It must be closed automatically after 4 days.please dont worry,there is no any problem with your eBay account And Just now we check your order and found the unpaid item case has been closed.If you have any other questions,feel free to contact us.Kind r
28、egards amazon 其他卖家 Thank you for your email.Your email has been recieved and will be replied soon when it is available.Kind regards 客户问是否包含增值税 VAT Thank you for your email.sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contac
29、t with us.Kind regards 春节回复客户 Dear Sir or Madam:Thanks for your email.Because the international time is different.We are midnight when you are daytime.It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese.All the sellers do not work in our country during Chinese Spring Festiv
30、al Holiday.1.If you send us the email,we will reply your email within 2 days.2.If you want to buy the item,we will send out all the items on 29 January.If you are very urgent,please email us,we will send the item according to your request.3.If you already received your item and your item has any pro
31、blem,please email us the problem in detail,we will reply your email within 2 days.Thanks for your waiting!Have a good day!售后邮件模板 通知客户不要开投诉/差评 Ebay Please DO NOT OPEN EBAY CASE OR?LEAVE?NEGATIVE FEEDBACK before we resolve problem for you.or?If?you?have?any?question?with?item,?please?contact?with?us?b
32、y?email?or?by?phone,?we are the best trust seller,we can resolve any problem for you.Your?item?comes?with?two?years?warranty.?So?if?your?item?has?any?problem?within?two?years,?please?do?not?hesitate?to?contact?us,?we?are?always?here?to?service?you.Amaozn Please?do?not?open?the?A-to-Z?cliam?or?leave?
33、negative Neutral?feedback before we resolve problem for you.or?If?you?have?any?question?with?item,?please?contact?with?us?by?email?or?by?phone,?we are the best trust seller,we can resolve any problem for you.Your?item?comes?with?two?years?warranty.?So?if?your?item?has?any?problem?within?two?years,?p
34、lease?do?not?hesitate?to?contact?us,?we?are?always?here?to?service?you.发货前 发货前要电话 Thank your for buying our item and our payment has been received.please send us your telephone number,when the item arrive to you,the shipping carrier can contact you to sign for your item.Kind regards 发货前要税号 Thank you
35、r for buying our item and our payment has been received.please send us your CPF(tax number),because the shipping company need CPF for item delivery.Kind regards 发货前要取消交易 还未发货 Thank your for buying our item and our payment has been received.We havent shipped out your item,if you dont want it,we will
36、operate according to the following steps:1)We will not ship the item and issue you full refund;2)at the same time,we will send you a request to cancel the transaction;3)then please accept the request so that we can ask for the ebay fee for your order.Thank you for your time to confirm this.then we w
37、ill refund you ASAP.Kind regards 已经发货 Thank your for buying our item and our payment has been received.Sorry and sorry for any problem,we usually ship the item within 8h after payment recived.Ttracking number:Tracking web:because of the web update,you can track it within 24H.Just now we check and co
38、ntact with the shipping carrier to intercept the parcel,but failure to do that.My friend,there will be two choice for you:1）You can please refuse to sign for the pakeage,once we recived it,we will issue you refund;2）Please sign for it then send the pakeage to our another customer address once you re
39、cive it.we will issue you full money once our another customer recived it.Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return,then we will refund the money deduct the shipping cost If it is our fault lead to return,then we will refund you ful
40、l money including the shipping cost.If you have any other questions,feel free to contact us.Kind regards 发货前要换地址 不可以换 Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy?,we must send you the item to your paypal address?whi
41、ch you?have already sent?to us when you paid?your item.the adress is?as following:Buyer address We will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays.Thank you so much for your understanding.Kind regards 可以换/客户坚决换 Thank your for buying our item an
42、d our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy?,we must send you the item to your paypal address?which you?have already sent?to us when you paid?your item.the adress is?as following:Paypal address But we will send the item to your new address:new addr
43、ess We will/have shipped the item via Fedex/DPD,and then we will send the tracking number to you within todays.Thank you so much for your understanding.Kind regards 客户问有没有发货 没发 Thank your for buying our item and our payment has been received.We will ship your item within 8h,and then we will send you
44、 a notification with tracking number information.Kind regards 已经发 Thank your for buying our item and our payment has been received.We have shipped the item to you.Thracking number:Tracking web:because of the web update,you can track it within 24H.If you have any question,please dont hesitate to cont
45、act us.Kind regads 货物被退回，已经重发 Thank your for buying our item and our payment has been received.We are so sorry to tell you that your item was returned by our the shipping carrier because of shipping problem.and we already upgraded the shipping service to the delivery company which will arrive at you
46、 more faster,but it also costed more shipment cost,we have paid all the shipment cost.Tracking number:Tracking web:because of the web update,you can track it within 24H.By the way,Your item comes with two years warranty.So if your item has any problem within two years,please contact us,we are always
47、 here to service you.Kind regards 货物已经被签收，客户说没有收到 Thank your for buying our item and our payment has been received.We have shipped the item to your following address 客户地址.Thracking number:Tracking web:Just now we track your pakeage and then it delivered on on 6 Mar 2011.Dont worry about that,my frie
48、nd:1)could you please comfirm that if your family person or your neighbor sign for it;because Sometimes shipping carrier will ask your family person or your neighbor to sign for the package instead of you.2)Please contact your local Fedex Carrier for the pakeage.Friend,do not worry.We are the top ra
49、ted seller and we will resolve any problem for you.Kind regards 货物在已经到达当地，还未妥投 Thank your for buying our item and our payment has been received.We have shipped the item to your following address 客户地址.Thracking number:Tracking web:Just now we track your pakeage and found it just arrived at your locat
50、ion,could you please contact with location Fedex/post office for the pakeage?or the package will be returned to us.please dont worry,if you dont receive your item,we will send you a new item to you or refund you all the money once we receive it.Our return policy:We can accept the item return during