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1、Lets TalkHomeFollow the ModelsTasks and ActivitiesPair Work Group WorkRole PlaysCommunication TipsTask 1Task 2Task 4Task 3Task 5Model 1Model 2Model 3Model 4第1页/共75页Asking for and Making ClarificationCommunication Tips In certain situations,additional information is necessary in order to fully compre
2、hend the information or what is being asked.We must know how to ask in a proper manner,which is polite and courteous,to achieve the purpose.For example:Your boss just assigned a job to you,but you do not understand the instructions he has given,what do you say?Back(to be continued.)第2页/共75页Asking fo
3、r and Making ClarificationCommunication Tips Your friend wanted you to meet him somewhere but it was not very clear.How should you ask for more details without upsetting him?The following dialogues are typical ways that a person might ask a question of someone in order for them to fully understand w
4、hat is being asked.There are also several responses that someone might give.Back(The end)第3页/共75页Follow the ModelsModel 1 Clarifying Job ResponsibilityScenario:Lily wants her Sales Manager Jack to clarify her job responsibility.Back第4页/共75页Jack:Lily,you are responsible for the eastern area of the ci
5、ty.Lily:Excuse me.Could you give me a bit more details about my job responsibility?Jack:Sure,what do you want to know?Lily:Do I need to look after all customers in this area including wholesalers and key accounts?Jack:Good question.You will have a list of all your existing customers.ListenRespondRep
6、eatBack第5页/共75页Complete the dialogue based on the given scenario with the words or expressions in the box,and then act it out with your partner.Scenario:Joe wants his colleague Stella,Marketing Assistant,to clarify her promotion plan.Now My TurnBack第6页/共75页Stella:Joe,we are going to have promotion t
7、his weekend.And _ 3 Wul-mart stores.Joe:_ about your plan?Stella:Yes._?Joe:When will the promotion begin?And whats the mechanics(方式)of promotion?Stella:_.Here is the plan.Everything is there.BackCould you give me more details you are responsible forWhat do you want to know Good question.you are resp
8、onsible for Could you give me more details What do you want to know Good question 第7页/共75页Model 2 Could you please elaborate on what you just said?Scenario:Jessica does not understand what Bob has just said.Back第8页/共75页BackBob:She shouldnt go there.Jessica:Pardon me?Could you please elaborate on wha
9、t you just said?Bob:Of course.What I mean is that Tammy should not visit Tom.Jessica:Why shouldnt she?Bob:Tammy has got a serious flu,and shes afraid of passing the virus to others.Jessica:Oh,I see.ListenRespondRepeat第9页/共75页Complete the dialogue based on the given scenario with the words or express
10、ions in the box,and then act it out with your partner.Scenario:Angela is telling Richard that Jane will not go to the USA,and Richard asks for the details.Now My TurnBack第10页/共75页Angela:Jane will not go.Richard:_?_ what you just said?Angela:_,_is that Jane will not go to the USA to further her study
11、.Richard:Why wont she?Angela:She failed to get an entry visa.Richard:Oh,what a pity.BackOf course Pardon mewhat I mean Could you please elaborate onPardon me Could you please elaborate on Of course What I mean 第11页/共75页Model 3 Not Understanding the DirectionsScenario:Joe is trying to show Ann how sh
12、e can get to the train station.BackAnn:Could you please tell me how I can get to the train station?Joe:Go down this road.Take the first right and the second left.Youll see it along on your left.Ann:Excuse me.I do not fully understand the directions you have given me.Could you please explain it to me
13、 in detail?Joe:Im afraid I cant.I am already running late.ListenRespondRepeat第12页/共75页Complete the dialogue based on the given scenario with the words or expressions in the box,and then act it out with your partner.Scenario:Eve is telling Jimmy how to use the printer.Jimmy cant understand,but Eve ha
14、s no time to explain in detail.Now My TurnBack第13页/共75页Jimmy:_ tell me how to use this printer?Eve:Press power,insert the paper,and it will work.Jimmy:_.I do not fully understand the instructions you have given me._ _?Eve:_.I am leaving to attend a meeting now.BackCould you please explain it in deta
15、il Im afraid I cantExcuse me Could you pleaseCould you please Excuse me Could you please explain it in detail Im afraid I cant 第14页/共75页Model 4 Not Understanding the Work Instructions.Scenario:Ronald is trying to explain to Dora what she has to do in the afternoon.BackRonald:You have to finish filin
16、g all the documents and make copies of all the receipts for record.Dora:What do you mean?Ronald:What more can I say?I have already been very clear with my instructions!Dora:Should I file the copies of receipts as well and pass them to you?ListenRespondRepeat第15页/共75页Complete the dialogue based on th
17、e given scenario with the words or expressions in the box,and then act it out with your partner.Scenario:The teacher is telling the students what they will do in the next class,but the students are confused with his instructions.Now My TurnBack第16页/共75页Teacher:You should work in groups and make an a
18、nalysis on the drama Rome and Juliet.Student:_?Teacher:_?I have already been very clear with my instructions!Student:What topic should we focus on?BackWhat do you mean What more can I sayWhat do you mean What more can I say 第17页/共75页Useful Expressions&Sentence PatternsAsking for ClarificationAsking
19、for Clarification ResponsesResponses Formal Expressions:Formal Expressions:Im sorry,but I dont quite Im sorry,but I dont quite understand what you are trying understand what you are trying to say.to say.Could you please explain what Could you please explain what you meant?you meant?Im sorry,but Im n
20、ot clear on Im sorry,but Im not clear onPositive Responses:Positive Responses:Well,what I am trying to Well,what I am trying to say is say is What I mean is What I mean is Well,the point is Well,the point isBack第18页/共75页BackAsking for ClarificationAsking for Clarification ResponsesResponses Formal E
21、xpressions:Formal Expressions:Im afraid I dont follow you.Im afraid I dont follow you.Could you please repeat that?Could you please repeat that?Could you please elaborate Could you please elaborate on?on?Informal Expressions:Informal Expressions:What do you mean?What do you mean?Pardon?Pardon?Tell m
22、e more(please).Tell me more(please).Negative Responses:Negative Responses:Im afraid I cant.Im afraid I cant.What more can I say?What more can I say?第19页/共75页Tasks and Activities Pair Work Task 1Circle the appropriate statement or question to complete each of the dialogues,and then practice the dialo
23、gues with your partnerBack第20页/共75页Back1.A:Could you please elaborate on what you just said?B:_ a)Yes,please.b)Of course.What I mean is that you must finish the project this week.c)OK.I dont really want to.d)Thats nothing.2.A:Could you please explain it to me in detail?B:_ a)It doesnt matter.b)Youd
24、better not.c)Im afraid I cant.Ive got to run now.d)I dont think so.第21页/共75页Back3.A:Hey!Tell me more.B:_ a)Sure,what do you want to know?b)Im sorry.I know only a little English.c)Its nothing serious.d)What do you mean?4.A:_ B:What more can I say?I have already been very clear with my instructions!a)
25、Whats the matter?b)What can I do for you?c)Hows it going?d)What do you mean?第22页/共75页Back5.A:Im afraid I dont follow you.B:_ a)Well,I will say that again.b)Im afraid I cant.c)Why not?d)Where have you been?第23页/共75页Task 2Dialogue CompletionWork with a partner and complete the following dialogue,askin
26、g for clarification of“virtual world”and giving response.When you finish,exchange roles and complete the dialogues differently.Scenario:Paul and Teresa are having a small talk about“virtual world”,which Paul knows little,in the pantry of the office.Back第24页/共75页Paul:Teresa,do you often hear people u
27、se the term“virtual world”?Teresa:Sure.Some people even live in the virtual world.Paul:Feel confused and ask what it means._ _Teresa:It refers to the world of the Internet.Paul:Ask why it is called“virtual”._Teresa:I think because it is an imitation of the real world.BackWord Tipsvirtual adj.虚拟的 con
28、fuse v.使困惑,把弄糊涂 Youre getting me confused.What does it actually mean,anyway Then why is it called“virtual”(to be continued.)第25页/共75页Paul:Ask what“imitation of the real world”means._Teresa:People now move many of the things they do onto the Internet and get them done online.Understand now?Paul:Yes,I
29、 think so.BackWhat do you mean by“imitation of the real world”(The end)第26页/共75页 Task 3 Work with a partner and complete the following dialogue,giving clarification of“a little white lie”.When you finish,exchange roles and complete the dialogues differently.BackScenario:Kevin and Susan are both invi
30、ted to a party tonight.Kevin can not go and says he will tell a lie to their friends.But,Susan doesnt really understand what he means.Dialogue Completion第27页/共75页BackSusan:Are you going to the party tonight?Kevin:I dont think Im available tonight.Are you?Susan:Well it depends.Kevin:Ill tell them a l
31、ittle lie.Susan:Tell them what?What do you mean?Kevin:Tell it is a little white lie._.Susan:I dont understand what you mean by white lie.Kevin:Tell it is an innocent social fib or excuse._.Susan:Oh,Ive got it now!Word Tipsinnocent adj.没有恶意的 fib n.小谎;无关紧要的谎言I mean I will tell them a little white lie
32、Oh,it is an innocent social fib or excuse 第28页/共75页Task 4 Make a web chart after the example below for each of the following scenarios.Write out the different possibilities Person B could say to Person A.BackGroup Work Example:第29页/共75页BackAsk for ClarificationCould you pleaseWhat do you meanI dont
33、understandexplain that againelaborate onwhen you saidby thatthe instructionshe directions第30页/共75页BackSituation 1A:Teacher explains a project on the topic“Celebrity Culture”to the class.“First of all,you should narrow down the topic.Make it specific enough.Secondly you should conduct a research stud
34、y on how people see celebrity culture.”B:Student who doesnt understand the criteria needs to ask the teacher to clarify.第31页/共75页BackAsk for ClarificationCould you pleaseWhat do you meanI dont understandexplain that again?elaborate on how I can narrow down the topic?when you said“narrow down the top
35、ic”?By that,do you mean we should rewrite the topic?how I can narrow down the topic?.第32页/共75页BackSituation 2A:Boss needs the employee to carry out a presentation in a meeting.“Dont forget to prepare a presentation in the upcoming Board of Directors meeting.”B:Employee has no idea what the boss want
36、s him/her to present to the board.第33页/共75页BackAsk for ClarificationCould you pleaseWhat do you meanI dont understandexplain that again?elaborate on what I should present to the board?when you said“presentation”?By that,do you mean I should report and explain our sales figures?what I am supposed to
37、talk about in the meeting?.第34页/共75页BackSituation 3A:The person who is interviewing the candidate.“What the employee needs to do is generally quite complicated,although there is not much to do.”B:Candidate doesnt understand the responsibilities the job requires.第35页/共75页BackAsk for ClarificationCoul
38、d you pleaseWhat do you meanI dont understandexplain what the employee has to do?elaborate on the job responsibilities?when you said“complicated”?By that,do you mean the job is quite challenging?the actual job duties/what the person is supposed to do?.第36页/共75页BackRole PlaysTask 5 Get into groups of
39、 four and create a scenario where more clarification would be needed.When you finish,act out your roleplay to the rest of the class.第37页/共75页BackSituation 1A:You need directions to a Glamour Shopping Mall.B:You provide unclear directions (Turn right at the shoe store and it should be around there.)W
40、ord Tipsmascarpone cheese 马斯卡泊尼乳酪(意大利软乳酪)espresso n.浓咖啡rum n.朗姆酒 brandy n.白兰地酒 cocoa powder 可可粉第38页/共75页BackSituation 1A:_B:_A:_B:_.A:Could you please tell me how I could go to Glamour Shopping Mall?B:Sure.Turn right at the shoe store and it should be around there.A:Sorry,could you please tell me wh
41、ere the shoe store?B:Thats the one.Go down this street.It should be 50 meters along on your left.第39页/共75页BackSituation 2A:You are a teacher of cooking and you assume everyone in the class knows a lot about cooking.You start by introducing the ingredients including egg,sugar,cream,mascarpone cheese,
42、espresso,rum/brandy,and cocoa powder.B:You cook for the first time and dont know what mascarpone cheese/coca power is and where you can get it.第40页/共75页BackSituation 2A:_B:_A:_B:_.A:First of all you should get ready the ingredients including egg,sugar,cream,mascarpone cheese,espresso,rum/brandy,and
43、cocoa powder.B:Excuse me.Is the mascarpone cheese the type of cheese we can get from supermarket?A:Yes,but make sure its MASCARPONE cheese because its taste matches the other ingredients the best.You can get it from the supermarket where European cheeses are sold.B:Thanks.第41页/共75页BackSituation 3A:Y
44、ou have an essay to write,but the computer broke down.B:You are a computer technician who is trying to give instructions through the phone.第42页/共75页BackSituation 3A:_B:_A:_B:_.A:I dont know why.But my computer doesnt seem working.B:OK.First of all,check if the computer is connected to the power.A:It
45、s been connected to the power.What do you mean?B:Sometimes the socket can be loosened and power disconnected.A:Okay.It seems connected.B:Unplug it and try to plug in some other electric appliances and see if there is power.A:By“electric appliances”,do you mean lamp,for example?B:Thats right.第43页/共75
46、页Lets ListenHomeSection ISection IISection IIIWarming UpDialogues 1.1Dialogues 1.2Conversation 1Conversation 2Passage 1Passage 2Passage 3第44页/共75页Warming Up Backboy night shine song hoping morning sunshine evening 第45页/共75页Section I Listening Skills:Listening for Time and DatesYou are going to hear
47、6 short dialogues.When you listen to the dialogues,you should pay attention to the time and dates mentioned.The dialogues will be read two times,but each time you will be asked to perform a different task.Back第46页/共75页1.1 Listening for Dates1.Sams birthday is on _.2.Terences application form was mai
48、led on _.3.The surprise party is on _,2010 at 8:45p.m.You are going to hear some people conversing and dates will be mentioned.After you listen to it,write down the date in each dialogue.BackWord Tipssubmit v.提交，呈递 application form 申请表Tape ScriptJuly 18th 21st last month September 10th/tenth 1st Lis
49、tening 1st Listening 2nd Listening2nd Listening 第47页/共75页1.2 Listen for TimeYou are going to hear some people conversing and time will be mentioned.After you listen to it,write down the time in each dialogue.4.The flight takes off at _.5.The dinner is tomorrow at _.6.The meeting will be held at _ ne
50、xt Monday.Back Word Tip re-schedule v.重新安排Tape Script6:45p.m.7:00p.m.10:30a.m.1st Listening 1st Listening 2nd Listening2nd Listening 第48页/共75页Section IIListening for Specific Information2.1 Time and DatesListen to the conversation twice and complete the answer to each question(in not more than 3 wor