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1、瞎谎秆谤惰漫寨终夯诡狡淡密戳焕缮跪横族投的锣阔危旬楚犊门诞必擂身PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)Executive Human Resource ProgramThe Promise of Performance ManagementHay GroupBoston 漆惫旺忿饯履贼辊韭恍涟废资茅尿艇拭宙母韵睡曹孙跑来铆诣牌脑桓毛锻PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)Perf
2、ormanceManagementBeidaPresentation(绩效管理幻灯)(2)The Current Challenge of Performance ManagementThe HR processnIs completely unrelated to other key business processesnIs dreaded by managers and employees alikenDoes not result in any meaningful feedbacknDoes not differentiate performance or paynIs a focu
3、s for only one or two daysor hoursper year厂赌丸国幼茄月午宙扭剩窃疚蝴钝办嘉犯偶戴扭窖哄猴芦氢拘涧纶案没虾PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)20109-9271-HAYG LemaireThe Promise of Performance ManagementImagine a system that couldnIncrease the likelihood that your strate
4、gy is effectively executednHarness and direct the 1060 minutes a day of discretionary effort that every one of your employees hasnRationalize and focus the number of goals that anyone in your organization hasnImprove the decisive dialogue that occurs in your organizationnReward performance in a way
5、that it is motivating and engages peoplenDifferentiate performance in ways that make line managers feel good about their decisions兔桐陷砌觉聘霸虾懈辅这颧国怂较遵滋蛔坷爆综福私晨寄伸瞬驻吾绎脂邱PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)30109-9271-HAYG LemairePerformanceNumber
6、 of EmployeesSource:Hay/McBerOptimizing the performance of your people will have a positive impact on business performanceImproving Performance Management Improves Business Results佑输信喂奈此埃态贴埠钟钢菏遂旅旷拥熔苇不约初货堆毅回瑶辛姜旅他携PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(
7、绩效管理幻灯)(2)40109-9271-HAYG LemairePercentage of variation in change in company performance accounted for by managerial practicesSource:Sheffield Effectiveness ProgrammeHuman Resource Management Practices Drive Profitability and Productivity暂貉旱椅俯郴米盔衣碟页疙母袖么厄沉搐敝博寞融炽挪槛众棕奏潦啊腊剥PerformanceManagementBeidaPre
8、sentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)50109-9271-HAYG LemaireHighly Successful Companies are defined as havingn5-year sales growth=17.5%per yearn5-year profit growth=10.8%per yearnAnnual equity growth=16.7%per yearn5-year dividend growth=13.4%per yearSource:D.Karvetz,T
9、he Human Resources RevolutionClear Employee GoalsParticipative StyleAttention to DevelopmentEncourage CreativityPerformance-Based RewardsHighly SuccessfulCompaniesLess SuccessfulCompanies80%70%67%62%86%26%4%27%10%30%High-performing companies are better at managing,motivating,and rewarding employeesI
10、mproving Performance Management Improves Business Results斩腐铝蛹互裸琴屉誊勒乖铀角融痞肆顿笋呐望贬进都搭痰奸褪闻剧肖突投PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)60109-9271-HAYG LemaireSource:Mavrinac&Siesfield,Measuring Intangible InvestmentStrategy Execution Matters to Sha
11、reholdersThirty-five percent of an institutional investors valuation of a company is attributable to nonfinancial information that gauges the ability of the management team to deliver results:nStrategy Execution:Can management make tough decisions and seize opportunities quickly?nManagement Credibil
12、ity:Does the company keep its commitments?nStrategy Quality:Is managements vision of the future likely to optimize value creation in a volatile,globalized,and connected economy?nInnovativeness:How readily does this company adapt?nAttracting and Retaining Talent:Is turnover higher or lower than key c
13、ompetitors?Do new hires surpass leavers in skills and experience?nManagement Experience:What skills and experiences does the management team bring to the table?nCompensation:Do compensation policies support the firms strategic intent?精毗择痪运脑根互魂永析卿鸭溺轻歌知痞同择政医沾肚络望科率娘帝接檀PerformanceManagementBeidaPresenta
14、tion(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)70109-9271-HAYG Lemaire35%improvement in human-capital systems resulted in 10%20%gain in shareholder valueAlignment and Integration of HR System“Human Capital”Enhancements290310330350370390020406080100Quintile Improvements in Strategic
15、Market Value per Employee(000)Source:Huselid and Baker,1995Human Capital Systems Increase Shareholder Value车顷括咀娱踞辆荒槐甄踌掺炕贿蒜曲鸣效寄撮姐抬森寓楔骋唉不垛楷镶颖PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)80109-9271-HAYG LemaireImproving Performance Management Improve
16、s Business ResultsnHigh-performance companies define Performance Management in its broadest sense:it is critical to executing and implementing strategynPerformance Management is now widely recognized as delivering more returns and delivering more competitive advantages than other HR investments nPer
17、formance Management is the key to“raising the bar”in an organization,for all levels of performancenOrganizations with a high-performance orientation and strong management capability have higher revenue,profits,and market valuations 菲赶枚蝉舶烂楚构竞亿圈丈矣咱坐综杏臃涨抛安埋殊矾卢我鸦骗玛鳃忌渊PerformanceManagementBeidaPresentati
18、on(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)90109-9271-HAYG LemairePerformance ManagementnPerformance Management is about improving business performance by improving team and individual performance,and ensuring that the companys strategy is executed and implemented.It islA process
19、that ensures that people execute the strategy of the organizationlA process for establishing a shared understanding of what is to be achieved and howlA process for ensuring that decisive and constructive dialogue occurslA process of managing self and others so that people do achievelA process for en
20、suring that people are doing the right things in the most effective ways,to the best of their ability风圃逮近秃巧迁伪借恶固杏足席献嘿耗述掇彼详险谁排八日害义闸泼覆钒PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)100109-9271-HAYG LemairePerformance Management StagesDesign Parameter
21、Performance AppraisalPerformance ManagementPerformance OwnershipHuman Resources“Check the box”compliance-orientedManage poor performersPassiveReport card(retrospective)Managers and Human ResourcesEvaluation reward emphasisManage the tails of bell curveJoint ownership for goal-setting/reviewBarometer
22、 of progress(periodic)Employees,managers,and leadershipStrategic clarity,coaching,dialogueRaise performance of organizationShared accountability for resultsDialogue(continual)FunctionRole of EmployeeFocusEmphasesOwnership硅谦径急遥黎奔宪氮伙展驹森碰坠钠哼脖圈狈轮陈奏蓝毖母刽蝴骏梅伺坟PerformanceManagementBeidaPresentation(绩效管理幻灯)(
23、2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)110109-9271-HAYG LemairePerformance AppraisalPerformance ManagementManaging PerformanceHighLowLowHighImpact on ResultsLevel of Organizational CommitmentImproved business results require organizational commitmentCommitment to achieve company goalsGoo
24、d setting and reviewMerit increases efficiently allocatedPerformance Management Stages this褒兜莉扳体彩斯疡钙道帚匠霹赚尺冠勤沏志之瘤岩扒边枫额瘪方牲颂郁圈PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)120109-9271-HAYG LemaireThe performance management model is not new,but the way
25、 in which leading organizations do it is very different&DialogueDialogueDialogueDialogueBest Practices摹媚岗哀播磕发器探姨瞎赌阔现庆纽鞠瑶梗吧檬烦捏夏谜钠腻泄血转阉霉PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)130109-9271-HAYG LemaireBest PracticesWhats Different?There are four
26、 differentiators of best practice:nClear Strategy Translation ProcessnIntegrated Performance ProcessesnCulture of DialoguenMultiple and Differentiated Rewards 目搬吩蒜簧掷雏已角玻划泡酥董滨去主瞬营幅翼穿瓮肤固先克琢下百勒逝PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)140109-9271
27、-HAYG LemaireStrategy Translation ProcessA Definition:“Early in the history of the company,while thinking about how a company like this should be managed,I kept getting back to one concept:if we could simply get everyone to agree on what our objectives were and to understand what we are trying to do
28、,then we could turn everybody loose and they would move along in a common direction.”Dave Packard脐飞堆高邵蜜栓卉干氓熬另淡哮候凉恭瘴硼竖峪叉板颗狡宝湘垢脚唬图胯PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)150109-9271-HAYG LemaireStrategy Translation ProcessChecklist:oAre all to
29、p team members unified and focused on the“must-win”battles of the organization?oAre the interdependencies clear between the top-team members?oAre the middle managers clear on the“must-win”battles?oDo employees know what they need to do for the organization to be successful?lFinancial goals,operation
30、al goals,behaviors范扣惦趁卧订广锨团求衙滦锈诞泡岗沤烹借涸歼环钳败囚宦艘疹误鲜生勋PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)160109-9271-HAYG LemaireIntegrated Performance ProcessesA Definition:“Leaders must see to it that the organizations social operating mechanismsthat is,t
31、he executive committee meetings,budget and strategy reviews,and other situations through which people do businesshave honest dialogue at their center.These mechanisms set the stage.Tightly linked and consistently practiced,they establish clear lines of accountability for making decisions and executi
32、ng them.”Ram Charam,HBR 4/2001痒刊会啥脯锻笔映抗宰床市站姥池啪朵吼常仍性腹恍搅渺府狮狠后耕滑第PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)170109-9271-HAYG LemaireIntegrated Performance ProcessesChecklist:oDo the goals of the organization reflect interdepartmental objectives?oAr
33、e the financial,operational,and people processes integrated?oIs the information from these processes used to make business decisions?oAre the processes efficient and effective?接迄二昌丹瓢捕赃搜妻攫寓裤蓖猪月巡豫颧沦鸭皋骤我脂维勘拖捎扑肿熬PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理
34、幻灯)(2)180109-9271-HAYG LemaireCulture of DialogueA Definition:“A leader should be constructing his appraisal all year long and giving his appraisal all year long.You have 20,30,60 opportunities a year to share your observations.If,at the end of the year,someone is truly surprised by what you have to
35、 say,that is a failure of leadershipBy failing to provide honest feedback,leaders cheat their people by depriving them of the information that they need to improve.Critical feedback is the“heavy lifting”of leadership”EDSs Dick Brown盟学态吁馈豫翼番泳置那擎栏昌尚河缄痹讫芝泄溃债令握普辗农要商馋瑚PerformanceManagementBeidaPresentati
36、on(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)190109-9271-HAYG LemaireTypically a new employees productivity curve increases quickly,then levels offWithout reinforcement and feedback the level stays the same or may fall offSporadic,inappropriate,or general feedback without reinforcem
37、ent has a distinctive effect on motivation and performanceConsistent,specific feedback and dialogue build self-esteem and performanceFeedbackFeedbackFeedbackFeedbackCulture of DialoguePerformance Coaching/Feedback Is Critical档紧捡槽柄楔筛糙中娘碴洲燎捆蘑筛忽腻荔斧箔彩距夷铭乃巢毫亨瘤痢搐PerformanceManagementBeidaPresentation(绩效管理
38、幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)200109-9271-HAYG LemaireCulture of DialogueChecklist:oAre managers(and employees)trained in and good at performance dialogue?oAre managers selected and held accountable for performance coaching?oAre coaching behaviors“lived”by the leaders of the
39、 organization?oIs the dialogue open,informal,and candid,and does it provide closure?丘季罚绰事沃智干爪被科狮论谴休衡镭仕罚端蓑媒尖署赎椎绸共范以刘拧PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)210109-9271-HAYG LemaireThe better my performance,the better my total compensation wil
40、l beMultiple and Differentiated RewardsWhen most employees,even the stars,get the same pay,it reduces clarity about what good performance looks likeSource:Hay Group颊袖屠法计哮桃昏钮钦谋珐时络良圣挨挫耶莎紊掂揽涉酷酒猎女夸苍沂散PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)220109
41、-9271-HAYG LemaireMultiple and Differentiated RewardsApproaches:nIncrease dialoguenUse multiple currenciesnReview use of ratingsnUse forced rankingsnFind new ways to differentiate merit湾脏老悠可楔毙死沛剧蘸韧狞蜡畅痪檄者利襟销住退大卞艾初程瓷妒崇冀PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresenta
42、tion(绩效管理幻灯)(2)230109-9271-HAYG LemaireDifferentiated RewardsSeparate means from endsTactics/StrategiesBehaviorsTrainingTrainingTrainingTrainingTactics/StrategiesBehaviorsTrainingTrainingObjectivesEnablersConduct analysis of why OT is so high;develop strategy to reduce OT;implement strategyImplement
43、 3 programs aimed at increasing customer satisfaction:begin training programs;upgrade call center software;establish a monitoring programSet high goals for yourself and for the team:try to reduce from 50 to 30 per month;communicate to team what needs to be done;“own”this processIdentify customer iss
44、ues:think about and act on opportunities to address these issues;act as a role model to subordinatesshow them how to work with customers;improve call-center software systemTrainingTrainingTactics/StrategiesBehaviorsDevelop a plan to meet with each of your subordinates and get the“pulse”on how they a
45、re doing(re:jobs,projects,expectations);develop career-pathing plans with each of your subordinates;develop ideas around nonmonetary rewardsCoach consistently:deliver timely and constructive feedback;address issues immediately;make sure others contribute and have what they need to do the jobTactics/
46、StrategiesBehaviorsBusiness ObjectivesCareer Development ObjectivesImprove consistency of customers delivery(evidenced by 98%customer satisfaction)Goals set for yearImprove employee retention in department by 50%Goals set for next 8 monthsReduce overtime from 150 to 50 hours/month(cost not to exceed
47、$12,000)Goals set for year迪货脾载牢贮痕挺矣绰嘲刽餐泣萧悉舍腋兜饥腥藤摘废态窃甥裹呵穴蛮幸PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)PerformanceManagementBeidaPresentation(绩效管理幻灯)(2)240109-9271-HAYG LemaireExtent ofDifferentiation1.Company wide success measuresCompany revenueProfit ability measuresNoneNone2.Business unit suc
48、cess measuresUnit revenueProfitability measuresOther measuresAnnual incentiveSome,based on individual contribution3.Success measurescurrent roleContribution to unit/company measuresSalary increaseLittle4.Requirementscurrent roleMeet“current”job descriptionLive the valuesNoneNone5.Success measuresfut
49、ure rolesDemonstration of success competencies/behaviorsAchievement of development goalsFuture earningsSalaryAnnual incentiveLong-term incentiveRecognitionSignificant,based on potentialMeasuresFirst-Level ManagersRewardLinkage1.Company-wide success measuresCompany revenueProfitability measuresLong-t
50、erm incentiveAnnual incentiveSome,based on roleSome,based on role2.Business unit success measuresUnit revenueProfitability measuresOther measuresAnnual incentiveSignificant,based on unit performance3.Success measurescurrent roleContribution to unit/company measuresAnnual incentiveSome discretionaryc