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1、Business English VLSTravel and VisitsUnit Five1第1页/共68页Warm-upRelated Information Listening&SpeakingFurther ListeningViewing&SpeakingViewing&BrainstormFun Time Listening ChallengeAssignmentsClass Schedule 2第2页/共68页Brainstorming:watch a video clip and discuss in pairs:Think about a similarities and d
2、ifferences when you talk to people you first meet from an English speaking country.What topics would you choose to talk about with someone you have just met during a trip?What topics are traditionally taboo(禁忌)when talking to strangers.Warm-upVideoHints3第3页/共68页Hints:Safe topics:Safe topics:weather,
3、holiday,current affairs participate in small talks about travel,weather or accommodations;taboo topics:taboo topics:sex,religion,politics,incomeGo on4第4页/共68页Small talk topicAbout travel:About travel:It was a bit rough.I missed my connection.There were no problems.About weather:About weather:Yes,its
4、 lovely.Real November weather,sharp and brightAbout accommodation:About accommodation:The service is rather slow.The rooms are a bit cramped(狭窄的).Go on5第5页/共68页Look at the following situation and decide who you would speak to and what you would say in each situation to get the information you need.W
5、arm-upHintsYouve hear that flight BZ 431 is delayed.You want to reconfirm your seat on flight TR 998.You want an air ticket to Bangkok.Youve heard that the 17:55 train is cancelled.6第6页/共68页Hints:To airport information clerk:To airport information clerk:Can you tell me what time flight BZ 431 is goi
6、ng to depart?Ive heard theres going to be a delay.To travel agent or airline office clerk:Id like to reconfirm my reservation on flight TR 998 on Monday evening.The number of the ticket is7第7页/共68页To travel agent or ticket office clerk:Id like to fly to Bangkok on the 18th of next month.Can you tell
7、 me what the cheapest fare is,and when the flights are?To train information clerk:Ive heard that the 17:55 train is cancelled.When is the next train from here to?Hints:8第8页/共68页 Related informationAll kinds of guest rooms in the hotel9第9页/共68页2.We have single rooms,double rooms and suites and deluxe
8、 dlks suites and Presidential suites.我们旅馆里有单人间、双人间、套房、豪华我们旅馆里有单人间、双人间、套房、豪华套房及总统套房。套房及总统套房。Related information1.What kind/type of room do you like/prefer?请问你要订哪种房间？10第10页/共68页3.I want to reserve a single room with shower.我想预订一间有淋浴的单人房间。我想预订一间有淋浴的单人房间。4.Could I book a double room with bath?我可以预订一间有浴缸
9、的双人客房吗？Related information11第11页/共68页6.Id like a room with a view.我想要一个风景较好的房间。我想要一个风景较好的房间。7.Id prefer a quiet room.我想要一个安静点的房间。我想要一个安静点的房间。8.Id like a room facing the sea/the mountains.我喜欢朝向大海/群山的房间。5.Id like to make a reservation for a suite with both shower and bath.我想预订一个既带淋浴又带浴缸的套房。Related inf
10、ormation12第12页/共68页Listening and SpeakingTask 11.Listen to an interview and make the best choice for each statement.Mp3KeyScript13第13页/共68页Key:1.C 2.B 3.B 4.C 5.ATask 114第14页/共68页 interviewer:So,what basic needs do business travelers have?Kevin:One of the most important things is a quick check-in an
11、d check-out.After a long trip,its annoying to have to wait at the hotel reception for five minutes.Room service is also very important.Guests often stay in their rooms working and dont have time to go out to a restaurant,so they want their meals to be served in their rooms.interviewer:And what facil
12、ities are there in the room?Task 1 Making a call15第15页/共68页 Kevin:Well,nowadays communication facilities are essential,so things like a modern socket,where guests can plug their modems in,and a fax are very important.Interviewer:Yes,of course.Kevin:The lighting is also very important.Weve just spent
13、 a lot of money upgrading the lighting in our rooms.As I said,guests often spend their evenings preparing work,so they need good lighting at their desks.interviewer:And what about facilities in the hotel in general?Task 1 Making a call16第16页/共68页Script Kevin:The bars are important.Corporate guests t
14、end to spend more time in the hotel bars than tourists.Its very important to provide a business center,too.interviewer:What services does the business center provide?Kevin:Basic secretarial services such as photocopying and typing.Guests always find it helpful to have these kind of things organized
15、for them.interviewer:Right,and what about the distance to the airport and city center?I that important?Task 1 Making a callTask 1 Making a call17第17页/共68页 Kevin:Yes.Were in the east of London so were near City Airport.A lot of our guests have meetings in this area;they dont want to be near Heathrow
16、Airport or right in the city center.But it is easy to get to the center of London from here.It only takes about 15 minutes with our courtesy bus.And theres a river of taxis,as well.interviewer:Are corporate guests interested in using your fitness center or swimming pool?Task 1 Making a call18第18页/共6
17、8页 Kevin:Not really.Theyre more popular with tourists.Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while theyre here.backTask 1 Making a call19第19页/共68页Listening and SpeakingTask 12.Watch a video clip and Brainstorm:What kind of hotel
18、 would you prefer to stay in if you were on a business tripin terms of atmosphere,location,facilities and services?Hotel serviceHints20第20页/共68页atmosphere:atmosphere:Homelike,hospitable,relaxingLocation:Location:near airport/station,near downtown,in business areafacilities:facilities:business center
19、,fitness center,24-hour caf/restaurant services:services:buffet-style breakfast,free car parking,sauna,hotel secretary,fresh fruit and flowers in bedroomsHints:21第21页/共68页Listening and SpeakingMp3KeyScriptTask 2Task 2Enjoy a video clip about Enjoy a video clip about receiving visitors then listen to
20、 receiving visitors then listen to a passage and fill in the blanks.a passage and fill in the blanks.Receiving visitors22第22页/共68页Keys:1)daily routine in the office2)whether the visitor has an appointment or not 3)greet the visitor4)the visitors name,title and position5)apologize and make some sugge
21、stionsTask 123第23页/共68页Keys:6)express regret and explain why7)date,time,name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Task 124第24页/共68页Script Receiving visitors is an important part of the receptionists 1)daily routine in the office.
22、There is a certain procedure for receiving visitors.A receptionist should find out 2)whether the visitor has an appointment or not.If the visitor is an important client,the executive should come down to the reception area to 3)greet the visitor.Sometimes the receptionist or another secretary accompa
23、nies the visitor to the executives office.The receptionist or other secretary accompanies the visitor to the executives office.The receptionist announce 4)the visitors name,title and position,and introduced the executive to him/her.Script 25第25页/共68页Script When a visitors request for a meeting canno
24、t be satisfied,the receptionist should 5)apologize and make some suggestions for an alternative time.If a meeting is impossible,the receptionist should 6)express regret and explain why,with tact,so that the visitors feelings are not hurt.A receptionist should keep a register which includes 7)date,ti
25、me,name and the firm the visitor works for.It can be referred to when there is a request for information.Script 26第26页/共68页The receptionist should be polite,helpful,well-spoken,and always be 8)considerate and warm.When a visitor is waiting to see the executive,the receptionist should invite him/her
26、to sit in an easy chair to wait.And if there is a delay,the receptionist should apologize,offer a cup of coffee or tea and 9)keep the visitor fully informed of the situation.Script back27第27页/共68页Further ListeningHow to spend your National Day golden week?Lets watch the report of Hot booking for gol
27、den week tours and try to fill the blanks.28第28页/共68页 The week-long National Day holiday starts October1.Now is the time to sign up for 1)_.But with fewer flights available this yea2)_ such as Xinjiang and Yunnan may already be sold out.Every National Day golden week brings out huge numbers of touri
28、sts.With two weeks to go,theyve already started 3)_for popular destination such as Xinjiang,Yunnan and Hainan.package tourstop destinationssigning up29第29页/共68页 Zhang Lingjie,China Travel Agency,said“People who want to go to 4._.Flights at Beijing International Airport are down 20%due to its 5._,and
29、 this has driven prices up.6._.Tour packages are up about 20 percent over last year.the popular places should book their trips earlyexpansion projectHotel rooms and entry tickets also cost more.30第30页/共68页 In Beijings 7)_,tour booking for Europe and Australia have closed.Trips to east and southeast
30、Asian countries have only a few spaces left.Zhao Yuping,China Travel Agency,said 8._ will end next Tuesday,except tours on to Japan,which will be end this week.”9._ have also hit the outbound market.Travellers going to southeast Asia will have to pay five to fifteen hundred yuan more than last year.
31、outbound tourism market“Registration for trips to Asian countriesFewer flights and higher ticket prices31第31页/共68页Language Focus Go through all the sentences on page 52 to page 56 and try your hand at keeping them in mind.32第32页/共68页Role-play 1Role-play in pairs according to the situation below.You
32、have a guest just arriving at the Hilton international Hotel.You are checking in at the reception and asking the receptionist for the following information:When and where is the breakfast served?Is there a room for a meeting of eight people that you can use?33第33页/共68页Where can you send fax?Is there
33、 any other room with a better view?What time do you have to check out?Is it possible to reserve a room for your next visit in a month?To AssignmentsRole-play 134第34页/共68页Fun Time and Speaking Watch the video and have a fun.Can you guess what the sleeping mans reaction is after he wakes up?Hair regro
34、wth35第35页/共68页Viewing and Speaking Pre-viewing Read the dialogue and learn how to express yourself when going through customs.36第36页/共68页Henry:Sure,Here you are.And this is the declaration form.亨利：当然，给您。这是入境申请表。亨利：当然，给您。这是入境申请表。Officer:Whats the purpose of your visit?海关人员：请问您此行的目的是什么？海关人员：请问您此行的目的是什
35、么？Henry:Im here on business.亨利：我来这儿履行公务。Officer:May I see your passport please?海关人员：我可以看一下您的护照吗？Officer:This visa is good for two weeks.How long will you be staying?海关人员：您的签证期限是两个星期，你打算待多长时间？37第37页/共68页Officer:And you will do some traveling while you are here?海关人员：这期间您会去旅行吗？海关人员：这期间您会去旅行吗？Henry:Yes,
36、I want to spend a couple days for traveling.I have friends there I will visit.亨利：是的，我要去拜访朋友。亨利：是的，我要去拜访朋友。Officer:What do you have in the bag,sir?海关人员：先生，请问您的包里有些什么？海关人员：先生，请问您的包里有些什么？DialogueGoing through customsHenry:For ten days.亨利：亨利：1010天以后就回去了。天以后就回去了。Henry:Just camera,clothes,and some books.亨
37、利：只是照相机、衣服和一些书籍。亨利：只是照相机、衣服和一些书籍。38第38页/共68页Henry:Alright.亨利：好的。亨利：好的。Officer:OK.Enjoy your trip,sir.海关人员：可以了。祝您旅途愉快，先生。海关人员：可以了。祝您旅途愉快，先生。Henry:Thank you.亨利：谢谢。亨利：谢谢。DialogueGoing through customsOfficer:Would you mind opening the bag for me?海关人员：请您把包打开让我看看行吗？海关人员：请您把包打开让我看看行吗？39第39页/共68页Viewing&Spe
38、aking Watch the video and answer the questions below.Video 1ScriptKey40第40页/共68页Key:1)What is the purpose of Georges travel?George is travelling on business.2)How long is he going to say?He will stay for about a week.3)Who has invited George to attend the trade fair?He has been invited to attend the
39、 trade fair by his business associates.41第41页/共68页Key:4)What is in the bag?Does George have to pay duty on it?His laptop computer is in the bag.Its duty-free.5)Are the four packs of cigarettes that George has dutiable?Why or why not?No,good for personal use rather than commercial use are not subject
40、 to duty,and they are within the limit.42第42页/共68页Script (George is going abroad on business.This is his first time traveling abroad.Now he is going through customs.)inspector:Good afternoon.May I see your passport,please.George:of course,here you are.inspector:Thank you.What is the purpose of your
41、visitbusiness or pleasure?George:Business.inspector:I see.How long will you be staying in our country?George:About a week.Script Video 1 Going through customs43第43页/共68页Script inspector:Is this your first time in the country?George:Yes.Ive been invited by our business associates to attend a trade fa
42、ir.inspector:Fine.Is this all your luggage?George:Yes,thats all my luggage,one suitcase and one bag.inspector:Do you have anything to declare?George:I guess not.I mean Im not quite sure about it.You see,this is my first timeVideo 1 Going through customs44第44页/共68页Script inspector:I see.Well,would yo
43、u mind opening your suitcase?George:Oh,not at all.inspector:Thanks.(George opens his suitcase.The inspector is inspecting the suitcase,and now he looks at a bag.)inspector:Whats inside the bag?George:Thats my laptop computer.Do I have to pay duty on it?Video 1 Going through customs45第45页/共68页Script
44、inspector:No,its duty-free?George:By the way,Im carrying four packs of cigarettes for my own use.Are they dutiable?inspector:No,goods for personal use rather than commercial use are not subject to duty.And they are within the limit.George:Good.And thanks for the information.inspector:All right.Heres
45、 your passport.George:Is that all the customs formalities?inspector:Yes.Youre through now.Have a pleasant stay.George:Thanks a lot.Script 46第46页/共68页Role-play 2Role-play in pairs according to the situation below.You are departing from an airport in Canada.You are stopped by a security office,who thi
46、nks there is something unusual with you and asks you several question:47第47页/共68页Role-play 2What is the purpose of your visit?Where have you been staying?Who have you been in contact with in Toronto?What is inside your case?To Assignments48第48页/共68页Viewing&Speaking Pre-viewing Discuss in pairs.How i
47、mportant are the first impressions?What effect does the initial contact have on future relations?Hints49第49页/共68页Hints:First impressions:First impressions:First impressions help to build a friendly relationship,set a positive tone for the entire business experience and establish a good image of your
48、 company.Go on50第50页/共68页Viewing&SpeakingFirst impressions help to build a friendly relationship.Suppose you were Mr.Donald Trump,who would you hire?Video51第51页/共68页Who would you hire?Allie Andrea Summer Jose Brent Tarek52第52页/共68页Viewing&Speaking Watch the video and decide whether the following sta
49、tements are true(T)or false(F).Video 2ScriptKey53第53页/共68页Key:1.F 2.T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F54第54页/共68页Script Mr.Lin:Ms.Jones?Ms.Jones:Yes,Im Miranda Jones from Flora Garment Trading.Mr.Lin:My name is Lin Hua.Im the sales Manager with Baiyun Sweaters.How do you do,Mr.Jones?Ms.Jones:How do
50、you do?Its very nice of you to come to meet me.Video 2 55第55页/共68页Script Mr.Lin:Youre welcome.And may I introduced my secretary,Miss Wang?Ms.Jones:Sure,Its a pleasure to meet you,Miss Wang.Miss Wang:The pleasure is mine.The flowers are for you,Ms.Jones.Ms.Jones:Oh,thank you.They are beautiful!Youre