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1、Business English:Viewing,Business English:Viewing,Listening&Speaking Listening&Speaking Learning Learning ObjectivesObjectivesAfter completing this course,students is expected:To expand business knowledgeTo acquire business communication skillsTo improve listening abilityArrangementsArrangements体验商务
2、英语视听说教程1高等教育出版社10 units,3 hours each1.Business vocabulary2.Doing business3.Focus4.Social skills5.Video clips6.Extra activitiesAfter-class:Listening taskOral task Accomplishment Evaluation Accomplishment Evaluation Classroom attendance,Classroom performance,etc.。Listening assignment 15Oral assignment
3、 15%Final exam，60Business moneycustomers?Unit 1 ConnectionsUnit 1 ConnectionsDescribe your future work.Business vocabularyBusiness vocabularyIm a businessman.I am anything I need to be at anytime.Tell me,what exactly are you?-BigNightWhat is the main focus of your future work?What kind of organizati
4、on do you want to work for?Phone phrases:Answering the phoneAnswering the phone1.1.Asking to speak to sb.Asking to speak to sb.2.2.If If the person is not available the person is not available3.3.Asking sb.to waitAsking sb.to wait4.4.Asking for the other persons nameAsking for the other persons name
5、5.5.Saying that youll phone again laterSaying that youll phone again later Phrasal verbs:Answering the phoneAnswering the phone1.1.get through get through2.2.put through put through3.3.cut off cut off4.4.hang up hang up5.5.hold on hold on a.to connect a.to connect b.to be connected b.to be connected
6、 c.to disconnect c.to disconnect d.to wait d.to wait e.to put down the receiver e.to put down the receiverProblems:Answering the phoneAnswering the phoneConverConversationssationsProblemsProblemsQuestionsQuestions12345Hes on another line.Can I hold?She speaks too quickly.Hes not available.Could you
7、speak more slowly?Can I leave a message?He cant hear him.Its a bad line.Can you speak up?Can you call back?Its the wrong number.Hes left the company.He doesnt know the name of the new man.Would you like to speak to the new man?Can you spell that for me?Think of other problems in a telephone conversa
8、tion and act it out.Answering the phoneAnswering the phoneExtra activities:Answering the phoneAnswering the phoneMessage FormMessage FormName Company Urgent Can wait Tel.No.Mr.MeadDigital Electronics01865 502316,ext 99Extra activities:Answering the phoneAnswering the phoneMessage FormMessage FormNam
9、e Company Urgent Can wait Tel.No.Linda BurneSCI International0181 442 5655,ext 39Phone messagesPhone messagesMessage 1Message 1Company:John Muir 1)_Caller:KyleContent:new marketing manager is 2)_ but unfriendlyTen 3)_ workers and two salesmen are needed.Need them next 4)_.Salesmen requirements:5)_PS
10、:6)_ for overtime.MechanicscompetenttemporaryMondayOut going personality&convincing knowledge in vehicles&good at number crunchingDouble paidPhone messagesPhone messagesMessage 2Message 2From:Alyson in Head OfficeTime:10amCall about:1)_Five sections are indispensible The financial 2)_ should cover r
11、evenue,3)_ and earnings per share data.The letters to shareholders:4)_ will be sent by email.The report needs 5)_ by attorneys and accountants.Report writingsummarynet incomeCEOs formal statementreviewingHow to Practice Good Phone and E-mail Etiquette at WorkIntroduction Introduction Listen to two a
12、lternative versions of a similar situation involving two men called Buxton and Roberts.Which one of the four sentences describes the first conversation and which one describes the second conversation?Introduction Introduction Addressing Culture and communicationCulture and communicationReport on cul
13、tural differences in communication.Video clip,unit 1(P.104)Connections Connections 1.Why does Mr.Trump ask the job interviewees to build tents after their self-introduction?2.Who has earned leadership through working on the tents?3.When Mr.Trump asked whether building the tent was hard to say,Kristi
14、ne said,“There are too many chefs in the kitchen.”What does she mean?4.Did Martin have a good connection with others while working on the job?5.How does Martin think his last choice of the team makes him feel?6.People People HowHow many many attorneys salespersons working in real estate owners of co
15、mpanies self-conscious self-conscious tense tense self-confidence self-confidence flush flush panic panic4 43 33 33 3Video clip,unit 1(P.104)True or false.1.There are four of them who are owners of their own companies and one is part-owner of a company among the group.2.Martin is the senior assistan
16、t city attorney of Atlanta.3.James Sun is from University of Washington with a finance major.4.Heidis first choice of the team members is Aimee.5.Theyve got to know each other well through working on the job.F FT TF FF FT TConnections Connections Video clip,unit 1(P.104)If you were the boss someday,what would you like to do to deal with the relations between the boss and employees?Connections Connections