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1、Listening:Flight problems 航班问题Vocabulary on flightaircraft n.飞机check-in 办理登机手续delay v.飞机晚点journey n.旅程land v.降落 luggage n.行李 passenger n.乘客 passport n.护照第1页/共46页Listening:Flight problems 航班问题pilot n.飞行员take off 起飞travel v.n.旅行trip n.旅行air traffic controller 空中交通指挥员baggage handler 行李员boarding pass 登机
2、牌第2页/共46页Listening:Flight problems 航班问题business/economy/first class 商务舱/经济舱/一等舱flight attendant/stewardship/air-hostess/stewardess 空中乘务员identity card 身份证return/single ticket 往返票/单程票第3页/共46页Listening:Flight problems 航班问题Speaking：Process of boardingDescribe the process of boarding with the words liste
3、d above.第4页/共46页Grammar：Reported speech 间接引语Direct speechReported speechtensetenseam/is/arewas/werePresent simplePast simplePresent continuousPast continuousPast simplePast perfectPresent perfectPast perfectFuture with willwouldcancould第5页/共46页Reading:No card,no ticket 无信用卡，无飞机票Focus 学习重点Learn how t
4、o write a complaint letter（学会写投诉信）How to deal with a complaint via media （怎样通过媒体处理投诉）How you expect your problem to be solved（问题怎样得到解决）第6页/共46页Reading:No card,no ticketTime PlacePeopleEvent/incidentProcessResult第7页/共46页Reading:No card,no ticketTime Last monthPlaceFrankfurt airportPeopleThe authorEve
5、nt/incidentLost his credit card and was not allowed to check inProcessLost his credit card in Germany,but provided a new credit card while checking in.He was asked to buy another ticket.ResultPaid 375 for another ticket.第8页/共46页Reading:No card,no ticketExe.4The magazine editor will contact the airli
6、ne customer service officially via mails or by phone in terms of Mr.Bennets experience.On the other hand,the editor can publish Mr.Bennets letter in the magazine so that more advice from readers can be collected.Whats more,the head of the airline company will also pay due attention to solve the prob
7、lem or to give explanations.第9页/共46页Reading:No card,no ticketExe.7第10页/共46页6.2 Travel arrangements 旅行安排Focus 学习重点熟悉与旅行相关的词汇学习掌握如何进行旅行安排的相关技能练习在听力与阅读过程中寻找具体信息掌握有关旅行安排的电子邮件的写法第11页/共46页Hotel amenities 宾馆便利设施a lift 电梯free newspaper 免费报纸a direct-dial telephone 直拨电话a jacuzzi 按摩浴缸a swimming pool 游泳池room se
8、rvice 客房服务第12页/共46页Hotel amenities 宾馆便利设施a mini bar（旅馆房间内）小冰箱air-conditioning 空调an Internet connection 网络连接a hair dryer 吹风机a conference room 会议室conference equipment 会议设备第13页/共46页Hotel amenities 宾馆便利设施a fitness room/gym 健身房translation services 翻译服务laundry service 洗衣服务第14页/共46页Types of Hotels 宾馆的种类(5、
9、4、3、2、1）star hotel/luxurious hotel 星级/豪华宾馆business hotel 商务酒店inn 小旅馆motel 汽车旅馆hostel 招待所，学生公寓第15页/共46页Types of hotel room 宾馆房间的种类single room 单人间double room 双人间standard room 标准间suite 套房president suite 总统套房master suite 主套房junior suite 普通套房第16页/共46页Useful expressions in hotelbook a room/make a reservat
10、ioncheck incheck outroom rateroom servicefront desk第17页/共46页Useful expressions in hotelmanagerreceptionistPorter 行李搬运工attendantchambermaidwaiter/waitressbarman 酒吧间招待员operator 话务员第18页/共46页Vocabulary:Hotel amenitiesExe.2第19页/共46页Writing:Booking enquiries 订房咨询Asking for informationdate room rate/quotat
11、ionfacilitiesserviceslocationtransportparking lot第20页/共46页Writing:Booking enquiriesExe.4第21页/共46页Writing:Booking enquiriesExe.5第22页/共46页Listening：At the hotelExe.6第23页/共46页Listening：At the hotelExe.7第24页/共46页Listening：At the hotelExe.8 4 2 1 5 3第25页/共46页Listening：At the hotelExe.10 1.C 2.C 3.A 4.A 5
12、.C第26页/共46页Listening：Arranging business travel 安排商务旅行Transportation flight/by plane/by airtrain/by traincoach/by coachship/by seacar/by carbus/by busunderground/subway/by metrotaxi/by taxi第27页/共46页Listening：Arranging business travel Exe.1第28页/共46页Listening：Arranging business travel Exe.2 07.55 08.15
13、 23.15 07.00第29页/共46页Listening：Arranging business travel Exe.3第30页/共46页Listening：Arranging business travel Exe.4 BA 395 at 06:20第31页/共46页Listening：Arranging business travel Exe.5第32页/共46页Speaking:Making a booking 预订Focus 学习重点Learn how to book a flight ticket （学会怎样订机票）Keep down the details about the
14、time and the flight number （记录航班信息）第33页/共46页Writing:Changes to flight details 航班信息变化Deal with the changes of flighttime:take off,land,delayflight:transfer/change/shift to another airline/flight;cancelboarding gate:change第34页/共46页Writing:Changes to flight detailsExe.8第35页/共46页Writing:Changes to fligh
15、t detailsExe.9第36页/共46页6.3 Writing Test:Part OneStyle of writing emailFormal With salutation（称呼语）,title（职称、头衔）,complimentary closing（结束语）,signature with full name（全称签名）NeutralAddress to all,usually a notice,memoInformal Without title,just first name,without complimentary closing,signature with first
16、 name第37页/共46页Skills&Process of Email Writing 写电子邮件的技巧和步骤1.Identify the style of email2.Read the instructions3.Conclude all the relevant information4.Check your writing for spelling,grammar and punctuation mistakes5.Check the number of words第38页/共46页Writing Test:Part OneExe.1第39页/共46页Writing Test:Part OneExe.2第40页/共46页Writing Test:Part OneExe.3第41页/共46页Writing Test:Part OneExe.4第42页/共46页Writing Test:Part OneExe.5第43页/共46页Writing Test:Part OneExe.6第44页/共46页Writing Test:Part OneExe.7第45页/共46页感谢您的观看！第46页/共46页