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1、 Speaking Practice Dealing with the Repairing Greeting the customerStep11Discuss the installation with customers Step22Answer the cuntomers calls for help Step33Communicate with customers during reparingStep44Task 1 Work in pairs. Practice making short phone calls with the words provided according t
2、o the example below.Example: Hisense Group / John Wilson / signal / have a look(John is knocking at the door; Mr. Smith opens the door.)A: Good morning.B: Good morning, are you Mr. Smith? Im John Wilson from Hisense Group.A: Mr. Wilson, come in, please. There is no signal shown on the TV screen.B: D
3、ont worry. Let me have a look.1. Sichuan Changhong Electric Co., Ltd. / Tim Smith / sound / have a look2. Nanjing Panda Electronics Co., Ltd / Sam Adams / unclear pictures / replace some parts3. Qingdao Haier Co. Ltd. / waves on the screen /replace some partsTask 2 Work in pairs. John is working in
4、Hisense Group. He is now helping Mr. Smith to install the satellite dish (卫星接收器). Practice making a conversation. You may use the phrases or expressions listed below.Would you please?Why should we choose a proper place?How about the next step?What ifThere are several steps Firstly, Receive the signa
5、ls better and prevent wind.Connect the dish with the TV set.Call this number for help.Mr. SmithJohn WilsonTask 3 Work in pairs. John is receiving a telephone call from Mr. Smith, who says that the TV set cant receive any program. John promises to come to Mr. Smiths home and check what is wrong with
6、the TV. Make a conversation according to the instructions below.GreetTell Mr. Smith to turn on TV and switch the channel.Decide to go to Mr. Smithshome and check what hasreally happened.JohnMr. SmithGreet and say what hashappened to the TV set.Say what you have done, but nothing has happened.Fix the
7、 time of Johns visit to your home. Ask whether the TV set is linked with the power source. Ask whether the switch of the TV set is in order. Ask whether the TV set was properly connected to the satellite dish. Find out the real reason and remind Mr. Smith to turn off the TV if there is a storm. Tell
8、 John when you found the TV set failed to work. Say that everything seems alright because no one touches it. Mention the storm the day before yesterday. Ask what if the TV does not work again. Task 4 Work in pairs. John is now at Mr. Smiths home and he is checking the TV set. Make a conversation with your partner with the help of the instructions below.Mr.SmithJohnTHANK YOU