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1、 Speaking PracticeSelling the Products and Dealing with the Customers ComplaintsTask 1 Work in pairs. Practice making short conversations with the words provided according to the example below.Example: John Smith / Spark Infrastructure Company / diggers / enter into business relations A: Good mornin
2、g. My name is John Smith and I work for Spark Infrastructure Company. B: Good morning. How can I help you? A: Im interested in the diggers manufactured by your company. Im wondering whether its possible for us to enter into business relations with you. B: Yes. Do you mind telling me more about your
3、company?1. Reyn Peterson / Nanjing Machine Tool Company / wheel loaders / supply goods at once from stock2. Terry Chris / Shandong Precision Machinery Co., Ltd. / skid steer loaders / types of the products3. Timber Clair / Hebei Measuring and Cutting Tool Company / milling machines / visit the showr
4、oom（展室）Task 2 Work in pairs. Wang Peng is introducing a new model of wheel loader to John Smith. Practice making a conversation. You may use the phrases or expressions listed below.Welcome to our showroom.Spacious cab.Compact central monitor panel (中央监控器).Adjustable steering column.Low fuel consumpt
5、ion.Its nice to talk to you.Im interested inCould you show me your catalog?Can you tell me more aboutHow about its operating environment?Does it perform efficiently?Thank you very much for the information.Wang PengJohn SmithTask 3 Work in pairs. Wang Peng is discussing price, terms of payment and de
6、livery with John Smith. Make a conversation according to the instructions below.Greet John Smith.Make a proposal.Make a more reasonable proposal.Express thanks and enjoyment.Inquire the price and terms ofpayment and delivery.Express polite disagreement.Express agreement and thanks.Wang PengJohn Smit
7、hTask 4 Work in pairs. John Smith is making a complaint to Cindy Pan about the wheel loader he just bought. He complains that the central monitor panel gets rusty and the engine makes strange noise when its moving. Make a conversation with your partner with the help of the sample.Sample:A: Hello, si
8、r. What can I do for you?B: I am Mr. Lee from Anderson & Lewis. I have a complaint to make.A: I see. I am listening and hope I can be of some help.B: Well, the printer we bought from you two weeks ago couldnt work yesterday. The color is mixed up. And you promised that this machine is the best.A: Im
9、 sorry; thats all very unfortunate. Im sure something can be done. Could you please tell me the size and model and the date you bought it?B: Its NovaJet 1000i, and I bought it on August 12.A: OK, thats NovalJet 1000i bought on August 12 and the color is mixed up and your name please, sir?B: Lee Crui
10、se from Anderson & Lewis.A: Lee Cruise Anderson & Lewis. OK, sir, I have noted down everything and I am so sorry about the inconvenience you have had. Could you please leave the machine here and well send a technician to have it checked and repaired first. What about I call you as soon as we have solutions?B: No. I hope you understand that a simple repair is just not enough. I demand that you exchange it for another one.A: If theres really something wrong with the quality of our printer, I will replace it for you.B: OK, but I hope you can handle it as soon as possible.THANK YOU