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1、 1 Introduction to Electronic Commerce,3e(Turban)Chapter 2 E-Marketplaces:Mechanisms,Tools,and Impacts of E-Commerce 2.1 True/False 1)EC enablers include electronic markets,e-stores,and e-catalogs.Answer:TRUE Diff:1 Page Ref:50 2)Storefronts,malls,and portals are EC mechanisms that support the enter
2、tainment EC activity.Answer:FALSE Diff:3 Page Ref:51 3)The functions and efficiency of an e-market are the same as that of a physical marketplace.Answer:FALSE Diff:2 Page Ref:52 4)The emergence of electronic marketplaces has resulted in lower information search costs for buyers and lower transaction
3、 and distribution costs for sellers.Answer:TRUE Diff:2 Page Ref:53-54 5)Although both marketplaces and marketspaces can sell physical products,the marketspace can also sell digital products.Answer:TRUE Diff:2 Page Ref:55 6)Front end refers to activities that support online order fulfillment,inventor
4、y management,purchasing from suppliers,payment processing,packaging,and delivery.Answer:FALSE Diff:2 Page Ref:55 7)An intermediary is a third party that operates between sellers and buyers.Answer:TRUE Diff:2 Page Ref:55 8)Travelers using airline Web sites to book their flights directly without the u
5、se of travel agents is resulting in the reintermediation of travel agents.Answer:FALSE Diff:3 Page Ref:55 9)Electronic storefronts,Internet malls,and exchanges are major B2B e-marketplaces.Answer:FALSE Diff:2 Page Ref:56 2 10)A shipment court is a common storefront mechanism.Answer:TRUE Diff:2 Page
6、Ref:57 11)A Webstore is a single companys Web site where products or services are sold and usually has an online shopping cart associated with it.Answer:TRUE Diff:1 Page Ref:57 12)Brokers and infomediaries are two types of online intermediaries.Answer:TRUE Diff:2 Page Ref:60 13)WebMD,which is the la
7、rgest U.S.medical services company,is known mainly for its consumer portal,but its core business is being an e-intermediary.Answer:TRUE Diff:1 Page Ref:61 14)Search engines not only search and match,but also have capabilities that can be used to perform routine tasks that require intelligence.Answer
8、:FALSE Diff:1 Page Ref:64 15)An electronic shopping cart is an order-processing technology that allows customers to accumulate items they wish to buy while they continue to shop.Answer:TRUE Diff:1 Page Ref:65 16)Shopping carts for B2B are fairly simple,but a shopping cart for B2C may be more complex
9、.Answer:FALSE Diff:2 Page Ref:65 17)An auction is a market mechanism that uses a competitive process by which a seller solicits consecutive bids from buyers or a buyer solicits bids from sellers.Answer:TRUE Diff:1 Page Ref:65 18)Auctions are based on dynamic pricing.Answer:TRUE Diff:1 Page Ref:67 19
10、)Reverse auctions are bidding or tendering systems in which the buyer places an item for bid on a request for quote system;then potential suppliers bid on the job,with the price reducing sequentially,and the lowest bid wins.Answer:TRUE Diff:3 Page Ref:68 3 20)E-auctions are becoming less important s
11、elling and buying channels for companies and individuals.Answer:FALSE Diff:1 Page Ref:69 21)In the one buyer,many potential sellers dynamic pricing configuration,the sellers use a forward auction.Answer:FALSE Diff:2 Page Ref:67 22)English,Yankee,Dutch,and free-fall are the four major types of forwar
12、d auctions.Answer:TRUE Diff:2 Page Ref:67 23)A limitation of e-bartering for businesses is the excess capacity items such as office space,storage,factory space,idle facilities,and labor cannot be bartered.Answer:FALSE Diff:2 Page Ref:70 24)RSS is a social-networking software tool for individuals.Ans
13、wer:TRUE Diff:2 Page Ref:72 25)Businesses cannot compete in virtual worlds.Answer:FALSE Diff:2 Page Ref:77 2.2 Multiple Choice 1)Eastern Mountain Sportss multifunctional employee workbench that facilitates collaboration among internal and external stakeholders is A)Extreme Deals.B)WebFOCUS.C)E-basec
14、amp.D)RSS.Answer:C Diff:2 Page Ref:48 2)Electronic markets are the EC mechanism supporting the A)communicate,collaborate and learn EC activities.B)presence and delivery,find information,compare,and analyze EC activities.C)improve performance EC activities.D)entertainment EC activities.Answer:B Diff:
15、3 Page Ref:51 4 3)Which of the following are EC activities supported by Web 2.0 tools and social network services?A)presence and discovery B)trading,buy,sell,exchange C)entertainment D)compare and analyze Answer:C Diff:3 Page Ref:51 4)Each of the following is a main function of traditional and elect
16、ronic markets except A)matching buyers and sellers.B)facilitating the exchange of information,goods,services,and payments associated with market transactions.C)financing the transformation of raw materials into finished products.D)providing an institutional infrastructure,such as a legal and regulat
17、ory framework that enables the efficient functioning of the market.Answer:C Diff:3 Page Ref:52 5)Digital products have different cost curves than those of regular products because in digitization A)most costs are variable,and fixed costs are low.B)most costs are fixed,and variable costs are very low
18、.C)most costs are fixed,but variable costs are high.D)all costs are variable.Answer:B Diff:3 Page Ref:55 6)The portion of an e-sellers business through which customers interact,including the sellers portal,electronic catalogs,shopping cart,and payment gateway is the A)front end of the business.B)bac
19、k end of the business.C)infrastructure for the business.D)intermediary in the business.Answer:A Diff:2 Page Ref:55 7)Activities related to order aggregation and fulfillment,inventory management,purchasing from suppliers,accounting and finance,packaging,and delivery are done in the A)front end of the
20、 business.B)back end of the business.C)infrastructure of the business.D)intermediary in the business.Answer:B Diff:2 Page Ref:55 5 8)The elimination of various types of agents that mediate between buyers and sellers,such as travel and insurance agents,is referred to as A)automation.B)disintermediati
21、on.C)remediation.D)e-distribution.Answer:B Diff:3 Page Ref:55 9)Online markets that are owned and operated by a single company and that are either sell-side or buy-side are known as A)private e-marketplaces.B)commercial portals.C)e-malls.D)B2B marketplaces.Answer:A Diff:2 Page Ref:56 10)Public e-mar
22、ketspaces are A)usually B2B markets.B)often owned by a third party or consortium.C)usually regulated by the government.D)all of the above.Answer:D Diff:1 Page Ref:56 11)Major department and discount stores are classified as A)general malls.B)specialized malls.C)regional stores.D)pure-play stores.Ans
23、wer:A Diff:2 Page Ref:58 12)Each of the following is a specialized mall except A).B).C).D).Answer:B Diff:2 Page Ref:58 6 13)Web sites with audio interfaces that can be accessed by a cell phone best describes A)mobile portals.B)intelligent engines.C)voice portals.D)knowledge portals.Answer:C Diff:2 P
24、age Ref:60 14)The type of broker that offers customers access to a variety of stores and provides them with transaction services is A)buy-sell fulfillment.B)virtual mall.C)metamediary.D)comparison agent.Answer:C Diff:3 Page Ref:60 15)Functionalities provided by EC merchant server software include A)
25、electronic catalogs.B)search engines.C)shopping carts.D)all of the above.Answer:D Diff:1 Page Ref:62 16)The presentation of product information in an electronic form and also serving as the backbone of most e-selling sites describes A)e-distributor.B)Kindle.C)e-magazine.D)electronic catalog.Answer:D
26、 Diff:2 Page Ref:62 17)Each of the following is a type of EC search except A)host search.B)Internet/Web search.C)enterprise search.D)desktop search.Answer:A Diff:2 Page Ref:64 7 18)Popular search engines include each of the following except A)Google.B)Linux.C)AltaVista.D)Lycos.Answer:B Diff:1 Page R
27、ef:64 19)Search tools that search the contents of a users or organizations computer files,rather than searching the Internet are A)desktop search tools.B)enterprise search tools.C)search engine tools.D)host search tools.Answer:A Diff:2 Page Ref:64 20)An order-processing technology that allows custom
28、ers to accumulate items they wish to buy while they continue to shop best defines A)intelligent agent.B)e-fulfillment agent.C)electronic shopping cart.D)mobile portal.Answer:C Diff:2 Page Ref:65 21)A market mechanism that uses a competitive process in which a seller solicits consecutive bids from bu
29、yers or a buyer solicits bids from sellers best defines A)electronic shopping.B)request for proposal.C)auction.D)request for quotation.Answer:C Diff:1 Page Ref:65 22)The most common and traditional form of auctions in which one seller entertains bids from many buyers best describes A)forward auction
30、s.B)reverse auctions.C)bidding auction systems.D)tendering systems.Answer:A Diff:2 Page Ref:67 8 23)The dynamic pricing configuration where the resulting price is determined by each partys bargaining power,supply and demand in the items market,and possibly business environment factors best describes
31、 A)one buyer,one seller.B)one seller,many potential buyers.C)one buyer,many potential sellers.D)many sellers,many buyers.Answer:A Diff:3 Page Ref:67 24)Benefits of e-auctions to sellers include A)anonymity.B)convenience of bidding anywhere and any time.C)lack of differentiation.D)optimal price is de
32、termined by the market.Answer:D Diff:2 Page Ref:69 25)All of the following are benefits of e-auctions to buyers except:A)can liquidate large quantities quickly.B)convenience of bidding anywhere and any time.C)opportunity to bargain.D)opportunities to find unique items.Answer:A Diff:3 Page Ref:69 26)
33、Which of the following statements about bartering is false?A)It is the oldest method of trade.B)It is primarily done between individuals and private parties.C)The problem with bartering is that it is difficult to find trading partners.D)Intermediaries can be helpful,but they are expensive and very s
34、low.Answer:B Diff:3 Page Ref:70 27)Impacts of auctions include A)profit for individuals.B)EC component in a business model.C)highly visible distribution mechanism.D)all of the above.Answer:D Diff:2 Page Ref:70 9 28)Social-networking software tools for online communication include A)VoIP.B)peer-to-pe
35、er social networks.C)mashups.D)social guides.Answer:A Diff:2 Page Ref:72 29)A form of blogging that allows users to write messages,usually up to 140 characters,and publish them either to be viewed by anyone or by a restricted group that can be chosen by the user describes A)cybertexting.B)microblogg
36、ing.C)tagging.D)vlog.Answer:B Diff:1 Page Ref:73 30)Types of business activities in virtual worlds include each of the following except A)creating and managing a virtual business.B)conducting regular business activities,such as advertising.C)providing services for those who build,manage,or make mone
37、y with virtual properties.D)assembling physical products.Answer:D Diff:3 Page Ref:77 2.3 Fill in the Blank 1)The three types of e-marketplaces are _,_,and _.Answer:private,public,consortia Diff:3 Page Ref:52 2)_ refers to an online market,usually B2B,in which buyers and sellers exchange goods or ser
38、vices.Answer:E-marketplace Diff:2 Page Ref:52 3)A marketplace in which sellers and buyers exchange goods and services for money(or other goods and services),but do so electronically defines _.Answer:marketspace Diff:2 Page Ref:54 4)_ refers to the portion of an e-sellers business processes through w
39、hich customers interact,including the sellers portal,electronic catalogs,a shopping cart,a search engine,and a payment gateway.Answer:Front end Diff:2 Page Ref:55 10 5)_ refers to the activities that support online order fulfillment,inventory management,purchasing from suppliers,payment processing,p
40、ackaging,and delivery.Answer:Back end Diff:1 Page Ref:55 6)_ refers to the elimination of intermediaries between sellers and buyers.Answer:Disintermediation Diff:3 Page Ref:55 7)A private e-marketplace in which one company makes purchases from invited suppliers defines _.Answer:buy-side e-marketplac
41、e Diff:3 Page Ref:56 8)A private e-marketplace in which one company sells either standard and/or customized products to qualified companies defines _.Answer:sell-side e-marketplace Diff:3 Page Ref:56 9)An _ is an online shopping center where many online stores are located.Answer:e-mall Diff:1 Page R
42、ef:57 10)A portal accessed by telephone or cell phone defines _.Answer:voice portal Diff:1 Page Ref:60 11)_ are electronic intermediaries that provide and/or control information flow in cyberspace,often aggregating information and selling it to others.Answer:Infomediaries Diff:2 Page Ref:60 12)An e-
43、commerce intermediary that connects manufacturers with business buyers(customers)by aggregating the catalogs of many manufacturers in one place describes _.Answer:e-distributor Diff:3 Page Ref:62 13)The practice of identifying and enabling specific content across the enterprise to be indexed,searche
44、d,and displayed to authorized users defines _.Answer:enterprise search Diff:2 Page Ref:64 14)_ are auctions conducted online.Answer:Electronic auctions Diff:1 Page Ref:66 11 15)A _ is an auction in which a seller entertains bids from buyers,and bidders increase the price sequentially.Answer:forward
45、auction Diff:2 Page Ref:67 16)The _ is an auction in which the buyer places an item for bid on a request for quote system,potential suppliers bid on the job,with the price reducing sequentially,and the lowest bid wins.Answer:reverse auction Diff:2 Page Ref:68 17)The _ is an auction model in which a
46、would-be buyer specifies the price he or she is willing to pay to any willing and able seller.Answer:name-your-own-price model Diff:3 Page Ref:68 18)A _ is an auction in which multiple buyers and their bidding prices are matched with multiple sellers and their asking prices,considering the quantitie
47、s of both sides.Answer:double auction Diff:3 Page Ref:68 19)_ is a marketplace in which an intermediary arranges barter transactions.Answer:Bartering exchange Diff:3 Page Ref:70 20)_ is a blog with video content.Answer:Vlog Diff:2 Page Ref:73 21)_ is a nonhierarchical keyword or term assigned to a p
48、iece of information(such as an Internet bookmark,digital image,video clip,or any computer document).Answer:Tag Diff:2 Page Ref:75 22)_ is the practice and method of collaboratively creating,classifying,and managing tags to annotate and categorize content.Answer:Folksonomy Diff:3 Page Ref:75 23)_ is
49、a method for Internet users to store,organize,search,and manage bookmarks of Web pages on the Internet with the help of metadata.Answer:Social bookmarking Diff:2 Page Ref:75 12 24)A blog that allows everyone to participate as a peer;anyone may add,delete,or change content defines _.Answer:wiki Diff:
50、1 Page Ref:75 25)_ are animated computer characters that exhibit humanlike movements and behaviors.Answer:Avatars Diff:1 Page Ref:77 2.4 Essay 1)List the six major EC trading activity categories.Answer:The six major EC trading activity categories are:(1)presence and discovery,find information,compar