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1、 隆隆 騰騰 科科 技技 電電 腦腦 廠廠Customer Complaint Reply-8D report1Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.8D report產品名稱產品名稱(Product name):產品料號產品料號(Part number):客戶名客戶名(Customer name):客戶聯絡人客戶聯絡人(Customer contact person):客戶報怨日期客戶報怨日期(Complaint date):開案日期開案日期(Receiv
2、ed date):不良率不良率(Failure rate):生產日期生產日期(Date codes):抱怨數抱怨數(Rejected qty):QP-14-02/03 REV:0042Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.DISCIPLINE 1：異常處理小組異常處理小組(Problem solving team)組長組長(Team leader):成員成員(Members):DISCIPLINE 2：問題點描述問題點描述(DESCRIBE THE PROB
3、LEM)DISCIPLINE 3：根本原因根本原因(IDENTIFY AND VERIFY ROOT CAUSE)QP-14-02/03 REV:0048D report3Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.DISCIPLINE 4：臨時對策臨時對策(CONTAINMENT PLAN)DISCIPLINE 5：矯正措施矯正措施(DEVELOP CORRECTIVE ACTION PLAN)DISCIPLINE 6：效果确認效果确認(IMPLEMENTVER
4、IFY CORRECTIVE ACTION PLAN)QP-14-02/03 REV:0048D report4Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.DISCIPLINE 7：再發防止再發防止(PREVENT RECURRENCE)DISCIPLINE 8：客戶之回饋与追蹤記錄客戶之回饋与追蹤記錄(CUSTOMER FEEDBACK/FOLLOW-UP)核準：責任人會簽：制表：核準：責任人會簽：制表：QP-14-02/03 REV:0048D report5
5、Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.附件說明附件說明8D report6Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.The end!Thank you!7Define,Measure,Compare,Evaluate,Improvement.Define,Measure,Compare,Evaluate,Improvement.