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1、Learning aims:To learn about the format and contents of complaint letters;To write a letter of complaint.第1页/共18页A letter of complaintA Letter of Complaint is a letter in which you complain about the goods you bought and the service you received.It is a business letter.第2页/共18页_A).I would like them
2、to give back my money and compensate me for the injuries.I would like to receive a positive reply within the next three weeks.I intend to take further action._B)I am writing to you about the imported exercise bike which I bought from Megastores on 29th September for 499._C).The manager refused to gi
3、ve back my money or repair the bike.He was also extremely rude._D).The bike was not stable and was badly made.The speed control stopped working.The machine that measures heart beats also broken.A wheel broke as I was cycling at full speed.I pulled a muscle.Read and put the letter into the right orde
4、r:第3页/共18页Layout of an complaint letterIntroductionReasons for the complaintYour demandsB).I am writing to you about I bought from on for.D).The bike was not stable and was badly made.The speed control.and the machine A wheel.I pulled a muscle.C).When I took the bike back,the manager refused to.He w
5、as extremely rude.A).I would like you to and suggest that.Unless,I intend to take further action.Reaction to your complaint第4页/共18页Part1:IntroductionI am sorry to trouble you but I am afraid that I have to _ _(对你们公司给予的服务提出投诉对你们公司给予的服务提出投诉).I am writing to you to _(投诉我上周你们店里买的手机投诉我上周你们店里买的手机)include
6、the important facts about your purchasewrite it in a more formal style.make a complaint about the service I received fromyour company complain about the cellphone I bought from your shop last week.be brief简洁 第5页/共18页Part2:Reasons for the complaintYour feeling:I am sorry to say I am unhappy/unsatisfi
7、ed/disappointed about the product.Your complaints:First,SecondThirdFirst of all/to begin with,Besides/in addition,Whats worse/even worse than thatbe reasonable 合理not onlybut also,as a result第6页/共18页_,the bike was not stable and was badly made._,the speed control stopped working._,the machine that me
8、asures heart beats also broke._,a wheel broke as I was cycling at full speed.()I pulled a muscle.Reorganize the reasons for complaints by using linking words and expressions.FirstSecondWhats worse,so/As a result,BesidesSuitable detailsNaturaltransitions When I took the bike back,_the manager refused
9、 to give back my money or repair the bike，_he was extremely rude.not only did refusebut also第7页/共18页Part3:Reaction to the complaintWhen I took the product back to the shop,the assistant said _ and refused to _.不是我们的问题这货不能退it was not their faultgive back my moneybe realistic 真实optional第8页/共18页Part4:Y
10、our demands Polite SeriousFirm I would be grateful if you would look into the matter carefully.I will write to the Consumer Association unless I receive a satisfactory reply.I would like you to give back my money as soon as possible.be specific 具体付赔偿金付赔偿金退钱退钱更换商品更换商品采取法律行动采取法律行动给当地报刊写信给当地报刊写信pay com
11、pensationrefund moneyreplace the producttake legal actionwrite to the local newspaper第9页/共18页Dear Sir/Madam,I am looking forward to your reply.Yours faithfully,_ Summary:I am writing to you to complain about_.I am sorry to say that I am unhappy about_.(First of all,_.In addition,_.Even worse than th
12、at,_.)I would like you to _.I intend to _ unless you give me a satisfactory reply.the shoes I bought in your store last week.the poor quality.they were not made of leather.they hurt my feet a lot.the heel fell off while I was walking.give back my money.take further action 第10页/共18页Dear Sir/Madam,I a
13、m looking forward to your reply.Yours faithfully,_ Summary:I am writing to you to complain about_.I am sorry to say that I am unhappy about_.(First of all,_.In addition,_.Even worse than that,_.)I would like you to _.I intend to _ unless you give me a satisfactory reply.第11页/共18页Writing:父亲节要到了，你上周在光
14、明商场给父亲买了一块电子手表，使用中发现手表出现了很多问题：1.质量差 2.手表不防水 3.售货员拒绝退款 4.就此问题请写一封投诉信并提出你的要求。第12页/共18页Introduction:Reasons for complains:Reaction to the complaint:Demands:poor qualitynot waterproof;lose about five minutes every hourthe alarm,not workbattery,die after a few hoursbutton,not workrefuse to give back my m
15、oneybe rudegive back moneyrepair/replace the watchtake further actiona digital watch(last week,GuangMing shopping center)第13页/共18页PurposeLayoutLanguageLogic Evaluation第14页/共18页HomeworkOption1（product）:假设你是李华，你购买了一台冰箱，因有质量问题（不制冷，噪音大；无法维修等），要求该公司更换。请根据下列要点用英文写一封电子邮件。参考词汇：制冷-cold control;Option2(servic
16、e)假设你是李华，请你就本校图书馆的状况给校长写一封投诉信，内容包括图书馆的藏书数量少,更新速度慢，环境有待改善（照明、空调）,服务有待提高等，并提出自己的希望。第15页/共18页第16页/共18页Classify the linking words and expressions according to the following groups.therefore even worse than that sothatnot onlybut also besides as a resultin addition resultadditionconditionunless第17页/共18页谢谢您的观看！第18页/共18页