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1、0863管理英语4-0001试卷总分：100 答题时间：60分钟客观题交际用语（共5题，共10分）1. 一 I think things have been a bit difficult for us the last couple of months.We*ve been working hard, but still getting behind.A Youre right.B Im afraid.C I dont think so.参考答案：A；考生答案：A；试题分数：2；考生得分：2Is it possible for you to work out the plan tonight
2、?A Fil do that.B I think so.C Ed love to.参考答案：B；考生答案：A；试题分数：2；考生得分：0Will you help me arrange a meeting with Mr. Brown, please?A No, no way.B No, I cant.C Sorry I cant I have to finish my project right now.参考答案：C；考生答案：C；试题分数：2；考生得分：2一 Youd better not push yourself too hard. You can ask the team and l
3、isten.A You are right.B No, we can*t do that.C I think it will kill our time.参考答案：A；考生答案：A；试题分数：2；考生得分：2一 What are you going to do this weekend?. If time permits, I may go to Shanghai with my friends. A Dont mention itB It doesnt matterC It depends参考答案：C；考生答案：C；试题分数：2；考生得分：2词汇与结构（共15题，共30分）There is
4、no the fact that he is the best student in the class.A denyB deniesC denying参考答案：C；考生答案：A；试题分数：2；考生得分：02 Its about my new role as project coordinator that Im taking.A offstruggling to perform. The goal of a PIP is the improvement of the employees performance, but non-performance can lead to discipli
5、nary action up to and including employment termination.In many organizations, numeric rankings are used to compare an employees performance with the performance of other employees. Numeric ratings are frequent components of these systems, too.No matter how fair and non-discriminatory, these ratings
6、are made to appear through the endless establishment of criteria for rating, and they boil down to the managers opinion of an employees performance. This is why numeric components in an employee performance evaluation process are not recommended.(1) . What is the goal in employee evaluation?A To mot
7、ivate outcomes of the employeeB To punish inabilities of the employeeC To reduce costs of the employee 参考答案：A；考生答案：A；试题分数：4；考生得分：4(2) . What is NOT the goal of the best employee performance evaluation?A Employee development.B Organization improvement.C Employment termination.参考答案：C；考生答案：C；试题分数：4；考生得
8、分：4(3) . What does PIP in Para. 6 stand for?A Personal Improvement PlanB Performance Improvement PlanC Promotion Improvement Plan 参考答案：B；考生答案：B；试题分数：4；考生得分：4(4) . What is the goal of PIP?A To improve the employees perfdrmance.B To protect both the employee and the employer.C To create accurate appra
9、isal documentation.参考答案：A；考生答案：A；试题分数：4；考生得分：4(5) . What is the purpose of numeric rankings?A To perform consistent, regular, non-discriminatory employee performance evaluations.B To ensure equitable measurement of an employees contribution.C To compare an employees performance with the performance
10、of other employees.参考答案：C；考生答案：C；试题分数：4；考生得分：4主观题作文(共1题，共20分)Write a composition with at least 100 words on My Dream Job. Your writing should include the followings.(1) Position: customer service representative(2) Ability: communication and customer service skills(3) Reason: an expert in the product
11、 line and strong relationships with customers(试题分值:20 分)My Dream Job0863管理英语4-0003试卷总分：100答题时间：60分钟客观题交际用语(共5题，共10分)1. Dont keep water running when you wash hands.A I hope so.B Im afraid not.C Sorry, I wont.参考答案：C；考生答案：C；试题分数：2；考生得分：2一 Whats the noise? It sounds as if it comes from upstairs._ It mus
12、t be the window-cleaner working, next door. A I dont think soB rd rather notC Im not sure参考答案：A；考生答案：A；试题分数：2；考生得分：22. I think I have made a great mistake.A I don,t think so. You really made an error.B I dont think so. Its really terrible.C I dont think so. Its not your fault.参考答案：C；考生答案：C；试题分数：2；考生
13、得分：2一Excuse me, but smoking isnt allowed here.A Oh, sorry. I didnt knowB That*s all rightC Yes, we certainly do参考答案：A；考生答案：A；试题分数：2；考生得分：2 5.一 Id like to have this film developed.A Whafs it?B May 1 help you?C What do you want?参考答案：B；考生答案：B；试题分数：2；考生得分：2 词汇与结构（共15题，共30分）1.1 think a big part of it is
14、we know how to have fun on the job.that which why参考答案：A；考生答案：A；试题分数：2；考生得分：22.on the hilltop, you could enjoy the scenery of the city bathed in the sun.A StandingB StandC Stood参考答案：A；考生答案：A；试题分数：2；考生得分：23. The majority of these team challenges anywhere.A can deliverB are deliveredC can be delivered参
15、考答案：C；考生答案：C；试题分数：2；考生得分：24. Companies are interested in your soft skills they are in your hard skills.A so. that.B as.as.C not.until.参考答案：B；考生答案：B；试题分数：2；考生得分：25. AT&T found that employees with better planning and decision-making skills were to be promoted into management jobs.A more likelyB more l
16、ikeC more unlikely参考答案：A；考生答案：A；试题分数：2；考生得分：26. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel the company cared about them and their well-being.A even ifB as ifC like参考答案：B；考生答案：B；试题分数：2；考生得分：27. An effective leader sets the tone for
17、 the team, encourages a positive workplace culture and is able to cultural change.A bring downB bring aboutC bring up参考答案：B；考生答案：B；试题分数：2；考生得分：28. We need communication skills: listen carefully, think before you speak andmanage conflicts diplomatically.A outstandingB plainC general参考答案：A；考生答案：A；试题分数
18、：2；考生得分：29. An effective leader sets the tone for the team, encourages a positive workplace culture and is able to cultural change.A bring aboutB bring downC bring up参考答案：A；考生答案：A；试题分数：2；考生得分：210. Concentrate on being and real.A distinctB disastrousC decisive参考答案：A；考生答案：A；试题分数：2；考生得分：211. Good work
19、good pay.A deservesB requestsC deserts参考答案：A；考生答案：A；试题分数：2；考生得分：212. Who was the meeting?A chairingB leadingC charging参考答案：A；考生答案：A；试题分数：2；考生得分：213. We would be grateful any information you can give us.A forB withC to参考答案：A；考生答案：A；试题分数：2；考生得分：214. An employee may express their different understandin
20、g and, at the same time, a willingness to with any constructive suggestions.A complyB completeC compose参考答案：A；考生答案：A；试题分数：2；考生得分：215. An appreciated gift and the gesture of providing it will your coworkers day.A look upB lift toC light up参考答案：C；考生答案：C；试题分数：2；考生得分：2 阅读理解（共2题，共40分）1. When you think of
21、 team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to i
22、mpact long term beliefs and actions back at work.Im not averse to retreats, planning sessions, seminars and team building activities - in fact I lead them - but they have to form part of a much larger teamwork effort. You will not build teamwork by retreating” as a group for a couple of days each ye
23、ar, instead you need to think of team building as something you do every single day.Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team
24、to approach the problem.Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own - the problem is not usually their personalities; instead, it is o
25、ften the fact that the team members havent agreed on how they will deliver a product or service, or the steps required to get something done.Build fun and shared occasions into the organizations agenda - hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant,
26、 go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.Use ice breakers and teamwork exercises at meetings - these help team members get to know each other, share details about each others lives, and have a laugh together.Celebrat
27、e team successes publicly. There are many ways you could do this, for instance by buying everyone the same t-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.If you do the types of teamwork building liste
28、d above, youll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible - together.(1) . Team building event is traditionally related to playing games at resort.A TB F 参考答案：A；考生答案：A；试题分数：4；考生得分：4(2)
29、. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.A TB F 参考答案：B；考生答案：B；试题分数：4；考生得分：4(3) . Retreat“ in the first paragraph means withdrawal of troops after a defeat.A TB F 参考答案：B；考生答案：B；试题分数：4；考
30、生得分：4(4) . Ice breaking motivates team members compete with each other.A TB F 参考答案：B；考生答案：B；试题分数：4；考生得分：4(5) . A good teamwork culture enables individuals make more efforts together.A TB F 参考答案：A；考生答案：A；试题分数：4；考生得分：4Project managers are change agents: they make project goals their own and use their
31、skills and expertise to inspire a sense of shared purpose within the project team. They enjoy new challenges and the responsibility of driving business results.They work well under pressure and are comfortable with change and complexity in dynamic environments. They can shift readily between the Hbi
32、g picture11 and the small-but-crucial details, knowing when to concentrate on each.Project managers cultivate the people skills needed to develop trust and communication among all of a projects stakeholders: its sponsors, those who will make use of the projects results, those who command the resourc
33、es needed, and the project team members.They have a broad and flexible toolkit of techniques, resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled. They adapt their approach to the context and constraints of each project, knowing that no
34、 “one size*1 can fit all the variety of projects. And they are always improving their own and their teams* skills through lessons-learned reviews at project completion.Project managers are found in every kind of organization - as employees, managers, contractors and independent consultants. With exp
35、erience, they may become program managers (responsible for multiple related projects) or portfolio managers (responsible for selection, prioritization and alignment of projects and programs with an organizations strategy).And they are in increasing demand worldwide. For decades, as the pace of econo
36、mic and technological change has quickened, organizations have been directing more and more of their energy into projects rather than routine operations.1. ). Which of the following is NOT enjoyed by project managers?A Challenges.B Responsibility.C Status quo.参考答案：C；考生答案：C；试题分数：4；考生得分：42. ). Which o
37、f the following is NOT concerned by project managers?A The overall situation.B The non-crucial details.C The crucial details.参考答案：B；考生答案：B；试题分数：4；考生得分：43. ). Which of the following is a TRUE statement about project managers?A They do not need to keep contact with all of a projects stakeholders.B The
38、y use one model to solve problems in various projects.C They improve their skills after completion of each project.参考答案：C；考生答案：C；试题分数：4；考生得分：44. ). Which of the following is NOT mentioned as a career possibility for experienced project manager?A Becoming general manager of an organization.B Running
39、several projects at the same time.C Allocating projects to other project managers.参考答案：A；考生答案：A；试题分数：4；考生得分：45. ). Which of the following can be an alternative title for the passage?A Requirements of project managers.B Future development of project managers.C Career development of project managers.参
40、考答案：A；考生答案：A；试题分数：4；考生得分：4主观题作文(共1题，共20分)Write at least 100 words about an event caused by different understandings of the workplace culture. You may need to include the 5Ws and 1H elements.B onC away参考答案：B；考生答案：B；试题分数：2；考生得分：26. AT&T found that employees with better planning and decision-making ski
41、lls were to be promoted into management jobs.A more likelyB more likeC more unlikely参考答案：A；考生答案：A；试题分数：2；考生得分：27. In competitive markets, leaders are increased pressure to maintain a positivework culture.A underB belowC beneath参考答案：A；考生答案：A；试题分数：2；考生得分：28. If demand is rising but the firm from alloc
42、ative communication failure, thenstocks will fall and there will be understaffing.A has been sufferingB is going to sufferC is suffering参考答案：C；考生答案：C；试题分数：2；考生得分：29. Without his assistance, I the research last month.A would not have completedB could not finishC should not finish参考答案：A；考生答案：B；试题分数：2；
43、考生得分：010. The demands and requirements placed on the CEO of Sony are different from onthe manager of your local Wendys restaurant.A theseB thoseC which参考答案：B；考生答案：C；试题分数：2；考生得分：011. We need communication skills: listen carefully, think before you speak andmanage conflicts diplomatically.A outstandin
44、gB plainC general参考答案：A；考生答案：A；试题分数：2；考生得分：212. To build the reservoir （水库）, thousands of people have to be .A relocatedB repeatedC reopened参考答案：A；考生答案：A；试题分数：2；考生得分：213. The responsibilities in handbook that managers have to be concerned with efficiency and effectiveness in the work process.A imply
45、B indicateC interrupt参考答案：A；考生答案：B；试题分数：2；考生得分：014. Would you her novels as serious literature or mere entertainment?A distinguishB classifyC mistake参考答案：B；考生答案：B；试题分数：2；考生得分：21. .1 think the primary factor is theres been so much absence lately.A concerningB causingC affecting参考答案：A；考生答案：C；试题分数：2；考生
46、得分：013. Even the best continually seek ways to their skills.A sharpB sharpenerC sharpen参考答案：C；考生答案：A；试题分数：2；考生得分：014. Let your values in your communication.A come outB look throughC come through参考答案：C；考生答案：C；试题分数：2；考生得分：215. Keep a attitude and don!t let yourself drown in uncertainty.A negativeB pos
47、itiveC neutral参考答案：B；考生答案：B；试题分数：2；考生得分：2阅读理解（共2题，共40分）Its no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you dont communicate in a clear, credible and authentic way? Here are 5 es
48、sential communication practices of effective leaders:Mind the say-do gap. Trust is the bedrock of effective leadership -your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions dont align with your words, you are storing up trouble for the future.Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp