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1、开电大专科管理英语2一平台机考真题（第四套）第一支您、会舔用错（单选题）（每小题2分，共10分）1-5题:选择正确的语句完成下列对话。1 .-I am worrying about the coming exam.I am afraid I cant pass this exam.A.Cheer upB.Thats rightC.Dont mention it答案A2 .-I am sorry.Now what were we talking about?A.Never mindB.I dont remember, eitherC.You were saying that you used t
2、o be a teacher 答案C.-Mum,rm going to school now.See you.-,Mary.A.Here we goB.Wait a momentC.Have a nice day答案C3 .-Here you are,Sir.A.Yes,Fm here.B.Yes,here we are.C.Thank you very much答案C4 .-Lets play volleyball.-Lets play soccer.A.Thafs interestingB.Good ideaC.That sounds boring答案C第二大题、铜汇易辂构（单选题）（每小
3、题2分，共计30分）6-20题:阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项。6 .Under no circumstance to tell lies to the public.A.the companies are allowedB.are the companies allowedC.the companies will allow答案B7 .-Hi,Kate,you look tired.Whats the matter?I well last night.A.didnt sleep.havent sleptC.dont sleep答案A8 .the feed
4、back is very helpful for planning future meetings and events.A.GetB.GettingC.To get答案B9 .Was it last summer you and your friends went to Moscow?A.whenB.thatC.which答案A10 .There are soccer fans in the world.A.three millionsB.millions ofC.million of答案B11 .We will prepare a notice everyone before they h
5、ave the exam in our center.A.forB.onC.with答案A12 . At the end of the day,you want all the participants this key message.A.rememberB.rememberingC.to remember答案B13 .Youd better have your hair before going to your friend*s wedding.A.cuttingB.cutC.to cut答案B14 .We are under to finish the task within such
6、limited time.A.lineB.pressureC.expectation答案B15 .Mark two days going on family visits with experienced staff members.A.spendsB. takesC.costs答案A16 .The teacher told his students that the sun light.A.give offB.send offC.give up答案A17 .Does his absence to your work?A.make a differenceB.take all the cred
7、itC.bring about答案A18.1 think the 15th anniversary a special celebration.A.reservesB.deservesC.serves答案A19.You need to those questionnaire papers for your company.A.hand outB.hand inC.hand on答案A20.We shall have an opportunity to exchange tomorrow.A.sightsB.meaningsC.views答案C第三支题、闷裱理解（选择题）（每小题4分，共20分）
8、21题:阅读下列短文，从A、B、C三个选项中选出一个正确答案。Here are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing you should know is your target audience.From this,all the other decisions will fall into place in terms of format,content,pricesjocation,etc.Make a list of det
9、ails.When you hold an event,you need toconsider everything,from program content,lighting,food serving transportation to parking and safety.Making a list will ensure you don*t overlook things.Have a clear purpose.When you plan an event,you should clearly define its purpose so that all other decisions
10、 support it.Dont clash.Check the calendar.Dont clash with holidays or popular vacation times.Know your limitations.You should be aware of your limits in terms of budget or time.If you decide to hold an event in a weeks time.plan for a simple,routine affair If its a big event prepare several months a
11、head.If the budget is small you may have to do a lot of do-it-yourself work.21-1,【单选题】 Why does the writer say successful and memorable events dont just happen?A.Because they cost much moneyB.Because detailed planning is neededC.Because it is too hard to hold events答案B21-2.单选题 According to the passa
12、ge,what is the key factor to make your event successful?A.LeadershipB.DetailsC.Plenty of planning time答案B21-3,【单选题】Which of the following statement is NOT true according to the passage?A.To know your listeners first helps you plan your event better?B.To check the calendar carefully will avoid time c
13、onflictsC.To know your limits means you should know the audience size.答案C21-4.单选题What does the first sentence mean in paragraph 2?A.To know your target audience will help you make other decisionsB.Your target audience maybe able to help you with the event you are planningC.Format,content,prices,etc.
14、can be decided by your target audience答案C21-5.单选题Whats the theme of the passage?A.Successful events detailsB.Successful and memorable eventsC.Planning successful events答案c第四支题、回裱理解(判断题)(每小题4分，共20分)22题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”。Feedback from your customers is very important.The more informat
15、ion you have from them,the more competitive you will be in your field.The following techniques will help you know what the customers think of your business.(l)Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When
16、 hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants,the answers are quite different.(2)Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but und
17、erused ways forgetting feedback.For example,you can act as one of the customers in a wheelchair,and see how youre treated.(3)Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.(4)Use questionnaires and surveys.T
18、his is one of the most well-established feedback techniques.When well-conducted,they usually work well.(5)Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable,as well as the least costly,of your customer feedback so
19、urces.Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world.But if it is not what people want,youre wasting your time.Implement one,two,three or all of the above techniques,and your service and product will
20、improve overnight.22-1.【判断题】Hotel customers and hotel staff think the same about breakfast.答案F22-2.【判断题】A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.答案T22-3.【判断题】Its not necessary to know about the customers9 needs and preferences答案F22
21、-4.【半U断题】Questionnaires are useful in getting feedback from customers.答案T22-5.【判断题】Front-line staff have nothing to do with improving customer service.答案F 第五大墓、翩笄败(单选题)(每小题4分，共计20分).To communicate precisely what you want to say, you have to frequently need to define key words.A.要简明扼要地表达本意，就必须不断定义关键词
22、。B.只要定义频繁出现的关键词就能准确传达本意。C要准确表达你的本意，就必须不断定义关键词。答案C.This involves identifying the high-level reasoning behind your intentions for the event.A.这也包含了此次活动的主要目的和意义。B.这些都是用来识别此次活动与其他不同活动的主要的区别。C这就包括了弄明白你举办次活动目的背后的高层次的推理。喀案C.You can see many interesting things on your way.A.你能看见许多有趣的东西在你回家的路上。23 一路上你能看见许多有趣的事情。C你能看见许多好玩的东西在车上。答案B.You will do everything within your power to try and resolve the situation.A.你会在权利范围内尽一切努力解决问题。B.你会在意志范围内尽一切努力解决问题。C你会在力量范围内尽一切努力解决问题。答案A.A new food market will be built in our community next month.A.下个月我们社会就已经建了一个新的食物市场。B.我们社区正在建一个新的菜市场。C.下个月我们社区将新建一个菜市场。答案C