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1、开电大专科管理英语2一平台机考真题（第二套）第一女越、会舔用将（单选题）（每小题2分，共10分）1-5题:选择正确的语句完成下列对话。l.-Have a nice holiday,Ted.A. Yes,youre rightB.Thats all rightC.Thank you,and you too答案C2 .-May I do some sports after finishing my home work.-Its good for your health.A.Sorry,you can*tB.Of course.C.YesJd love to.答案B.-What do you thi
2、nk of your mothers advice?A.It doesnt fit us, actually B.No, I dont believe it C.T dont believe in her 答案A.-Here you are,Sir.A.Yes,Fm here.B.Yes,here we are.C.Thank you very much答案C3 .-Can I ask you a few questions?A.What do you do?Bits a good ideaC.Certainly答案C第二支败、铜汇易辂构（单选题）（每小题2分洪计30分）6-20题:阅读下面的
3、句子，从A、B、C三个选项中选出一个能填入空白处的正确选项。4 .-What should I do if I had a million dollars?-If I you,! would give it to medical research.A.amB.will beC.were答案C7 .My watch has been losing time for the past week.lt probably needs.A.cleaning.to cleanC.cleaned答案A8 .he studies hard,he will never pass the exam.A.Unles
4、sB.IfC.Until答案A.exciting the football game was!Many people watched yesterday.A.What aB.What anC.How答案B9 .Wow,there are so many fruits in the supermarket.! can not decide first.A.what to chooseB.when to chooseC.how to choose答案A10 .-Iris did a great job in you school this semester,right?-Certainly.She
5、 is than any other student in my class.A.most hard-workingB.more hard-workingC.the most hard-working答案B11 .They have disagreement the plan of celebrating the founding of the community.A.onB.inC7答案A12 .They have learned about in recent years.A.several hundreds English wordsB.hundreds of English words
6、C.hundred of English words答案B13 .We should take the degree account when we recruit a new secretary.A.withB.intoC.of答案B14 .How many players does a baseball team?A.consist ofB.be responsible forC.set out答案A15 .Do you think Tommy is the truth?A.sayingB.speakingC.telling答案C16 .A secretary must be skille
7、d in office software word processing.A.regardless ofB.in terms ofC.such as答案C17 .Relationships and friendships can gangs.A.results fromB.lead toC.arrive at答案B1.1 If you want to check what a word means,you can check in a dictionary.A.widelyB.exactlyC.gradually答案A1.2 Our workers have been checking the
8、 heating system since you called us.I you it will perform wellsoon.A.argueB. affect C.assure 答案C 第三支题、回禳理解（选择题）（每小题4分，共20分） 21题:阅读下列短文，从A、B、C三个选项中选出一个正确答案。The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.Th
9、ey also keep out the wind.Even if it is blowing outside,we are nice and warm inside.In the summerhouses keep the hot sun from us.When it rains,they keep us from getting wet.Houses are also places where we can feel safe.People cant get at us or our things.Houses give us a place to be together with ou
10、r families and friends.Mothers and fathers care for their children there.The children play there.The family eat and sleep under the same roof,Houses are different in many ways.They are made of different things.Some houses are made of wood.Some are made of stone.Sometimes more than one thing is used
11、to make a house.Houses come in different sizes.Some houses have only one room,Some houses have more than one room.Big apartment houses found in cities have a great many rooms.They hold many families.The rooms in which each family lives are called an apartment.Houses are different in the ways they ar
12、e built.Houses in hot countries can be lightly built.In places i trains much of the time,houses must keep out the water.21 .Which of the following is NOT mentioned in the passage?A.People feel safe in house.B.Families and friends live in the same house.C.Children often play in house.答案B.According to
13、 the passage,the house can keep out A.the windB.the snowC.the wind and the snow答案C.Houses are in sizes and many ways A.beautifulB.the same C.different 答案C. Which of the following is probably NOT the thing used to build houses? A.steelB.cottonC.stone答案B.From the passage we can infer that peopleA.in h
14、ot places like to live the lightly-built houses to get heatB.in the cold places like to live in the strong houses to keep safeC.in some places where i trains much of the time like to live in house which can keep 答案A第四人感、闵禳理解(判断题)(每小题4分，共20分)22题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”。Feedback from your c
15、ustomers is very important.The more information you have from them,the more competitive you will be in your field.The following techniques will help you know what the customers think of your business.(l)Ask your customers directly and cater to their wishes.This is the simplest way to find out what p
16、eople want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants,the answers are quite different.(2)Be a customer yourself and find out what your customers experience when they use your ser
17、vice.This is one of the most obvious but underused ways forgetting feedback.For example,you can act as one of the customers in a wheelchair,and see how youre treated.(3)Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and pre
18、ferences.(4)Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted,they usually work well.(5)Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable,as well as t
19、he least costly,of your customer feedback sources.Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world.But if it is not what people want,youre wasting your time.Implement one,two,three or all of the above t
20、echniques,and your service and product will improve overnight.22-1.【判断题】Hotel customers and hotel staff think the same about breakfast.答案F22-2.【判断题】A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.答案T22-3.【判断题】Its not necessary to know abo
21、ut the customers9 needs and preferences答案F22-4.【判断题】Questionnaires are useful in getting feedback from customers.答案T22-5.【判 断题】Front-line staff have nothing to do with improving customer service.答案F 第五支您、翩笄您(单选题)(每小题4分，共计20分)23.Stress around interviews is often influenced by our assumptions we make
22、to ourselves about the process.A.来自面试的压力会影响我们对面试过程的推测。B.揣测会影响面试压力，我们只要关注过程。C.我们自己对面试过程的揣测往往会影响面试压力。答案C24.1n a word,taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.A.总之，花时间去制作一份精心设计和参与者友好的调查问卷将为你提供有
23、用的数据来帮助你做出正确 的决定。B.一个词概括，用心去制作一份设计和参与者友好的调查问卷将可以为你带来有用的数据来帮助你决定 很多事情。C不管怎样，一个好的设计可以给你带来有用的数据从而帮助你。答案A25.1n a good relationship,both sides are willing to change.A.一段良好的关系中，双方都愿意改变。B.为改善良好的关系，双方都愿意改变。C双方都愿意改变一段良好的关系。答案A26.The purpose of the interview is to find out if the candidate is a strong i to your business.A.面试的目的是弄清楚应聘者是否正是你公司所需。B.面试的目的是为了找出应聘者是否非常适合跑业务。C.面试的目的是为了知晓应聘者是否很强大。答案A27.1 dont know why he is late,he might have had an accident.A.我不知道他为何没有迟到，很有可能遇上了事故。B.我不知道他为何迟到，一定是遇上了事故。C.我不知道他为何迟到，可能遇上了事故。答案C