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1、学学 习习 目目 标标掌握本课节新单词及短语：掌握本课节新单词及短语：satisfied,completely,regret,product,besatisfiedwith,firstofall13用调查问卷中的信息补全一封用调查问卷中的信息补全一封投诉信投诉信；阅读一份调查问卷；阅读一份调查问卷；24完成一篇投诉信。完成一篇投诉信。Unit 3 Robots Task P481.Howlongdoyouexpectyourrobotsbatteriestolast?你期望你的机器人的电池能用多久？你期望你的机器人的电池能用多久？expectv.期望，期待期望，期待1)expecttodost
2、h期待做某期待做某事事Weeachexpecttogethighmarksintheexam.我们我们每个人都期待在考试中取得高分。每个人都期待在考试中取得高分。2)expectsbtodosth期待某人做某事期待某人做某事Weexpecthimtobeournewmonitor.我们我们期待他成为我们的新班长。期待他成为我们的新班长。3)expect+that从句从句Imexpectingthatmyfatherwillcomebackfromworkearly.我我期望我父亲会早下班回来。期望我父亲会早下班回来。v.持续Read and complete Read and complete
3、 Read and complete Read and complete Daniels robot has stopped working.He decided to write a complaint letter（投投诉诉信信)to the shop.Help Daniel complete his letter.DearSir/Madam,RobotmodelnumberHUGO123BBTwoweeksago,Iboughtarobotfromyourshop.However,Iamnotsatisfiedwithitatall.Firstofall,Iamunhappywithit
4、sbatteries.Theylastforoneweekatmost,soIhavetochangethemoften.Ithinktheyshouldlastforatleast_.Ithinkarobotshouldwork_,andIwantmyrobot_.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.Otherwise,Ineedtodoeverythingmyself.2months24hoursadaytohelpmewithmyhomeworkThequalityofthisrobotisnot
5、uptostandardeither.Agoodrobotshouldonlyneedchecking_.Myrobothasalreadystoppedworkingcompletely.Idonotknowwhatiswrongwithit.Iregrethavingboughtarobotlikethis.Iwouldliketogetmymoneyback.Yoursfaithfully,Daniel Chenevery6months这个机器人的质量也不合格。这个机器人的质量也不合格。（1）thequalityof的质量的质量thepriceof.thenumberofthepopul
6、ationoftheweightof（2）uptostandard合格合格Theproductisuptostandard.此此产品合格。产品合格。worktohighstandards工作达到高标准工作达到高标准Myrobothasalreadystoppedworkingcompletely.我的机器人已经完全停止工作了。我的机器人已经完全停止工作了。pleteadj.Ihadforgottenit_(complete).Hewasbadlybrokenintheaccidentbecausehisarmswere_(complete)lost.Ifoundmyroomina_(compl
7、ete)pletecompletelycompletelyIregrethavingboughtarobotlikethis.我我后悔买了这样的一个机器人。后悔买了这样的一个机器人。regretv.后悔后悔regret-regretted-regrettingregretdoingsth.后悔做了某事，此事已做后悔做了某事，此事已做regrettodosth.对将要做的事感到抱歉或遗憾，对将要做的事感到抱歉或遗憾，此事未做。此事未做。Iregrettellingyouthebadnews.Iregrettotellyouthatyourapplicationhasnotbeensuccessf
8、ully.nameofcustomerrobotmodelnumberwhendidhebuybeunhappywithDanielChenHUGO123BBtwoweeksagobatteries,typeofwork,qualityRead the complaint letter and fill in the form.Read and Read and Read and Read and complete complete complete complete DearMrChen,Wearesorrytohearthatyouarenotsatisfiedwithyourrobot.
9、Weunderstandwhyyouaresoangry.Wewouldliketosendyouanewrobot.Youwillonlyneedtoputthebatteriesinittomakeitwork.Ofcourse,youcanhaveyourmoneybackifyouwouldnotacceptournewproduct.However,wehopethatyouwillgiveitatry.装装上电池让它工作上电池让它工作接受我们的新产品接受我们的新产品试一试试一试Learn about the replyLearn about the replyLearn about
10、 the replyLearn about the replyWearesurethatyouwilllikeit.Youarewelcometoletusknowwheneveryouarenotsatisfiedwithit.Pleasetellusyourdecision.Ifthenewrobotisyourchoice,pleaseletusknowwhenwecansendittoyou.Welookforwardtohearingfromyousoon.Yourssincerely,LinfangManagerlookforwardtodoingsth期待做某事期待做某事Thet
11、wowaystodealwithDanielsproblem.SolutionsTherobotshopwillsendDanielanewrobot.Danielcouldhavehismoneybackifhewouldnotacceptthenewproduct.对.满意 更加注意到 结果 至少 一直发出指令怎么了 一点也不be satisfied withas a resultat leastgive instructions all the timeWhats wrong with?not at allpay more attention to退款退款持续持续 需要被需要被get money backlast forneed doing=need to be done