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1、Hi-P ConfidentialHi-P ConfidentialInternationalInternational质质量基量基础础知知识识培培训训材料材料Hi-P ConfidentialHi-P ConfidentialInternationalInternational内容内容 ContentPhase I:质量专业相关知识质量专业相关知识 Quality-Overall-1.1质量的基本知识QualityBasic-1.2质量管理的基本知识QualityManagementBasic-1.3质量管理体系的基本知识QualityManagementSystemBasic-1.4质量管
2、理系统的发展历史HistoryofQualityManagementSystem-1.5质量管理的八项原则8principlesofQualityManagementPhase II:QA 介绍介绍 Introduction of Hi-P QA2Hi-P ConfidentialHi-P ConfidentialInternationalInternationalPhaseI:质量专业相关知识质量专业相关知识Quality-Overall3Hi-P ConfidentialHi-P ConfidentialInternationalInternational没没有有卖卖不不出出去去的的产产品
3、品 只只有有卖卖不不出出去去的的品品质质Quality is the basic for tomorrow successQuality:Reduce waste and improve productivity4Hi-P ConfidentialHi-P ConfidentialInternationalInternationalQuality:Secret for a company to grow continuouslyQuality:An effective way to attract customers 5Hi-P ConfidentialHi-P ConfidentialInt
4、ernationalInternationalQuality:An arena for companys future It is easier to keep an old customer than attract 5 new customers 6Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.1 质量的基本知识质量的基本知识 Quality BasicGB/T19001-2008IDTISO9001:2008标准对质量作如下定义DefinitionofQualityBasicbyGB/T19001-2008ID
5、TISO9001:2008质量：一组固有的固有的特性满足要求要求的程度包括明示的、隐含的或必须履行的需求或期望,法律法规的要求,公司的附加要求.Quality:Agroupofinherentcharacterstofulfillthestatedorimpliedrequirementsandexpectations,lawandregulationrequirementsorotheraddedrequirementsbycompany7Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.1 质量的基本知识质量的基本知
6、识 Quality Basic质量具有质量具有的特性的特性Characteristic of Quality 广义性广义性Generalized时效性时效性Timeliness经济性经济性Economic相对性相对性Relativity8Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.1 质量的基本知识质量的基本知识 Quality Basic与质量有关的概念与质量有关的概念 Concept related with QualityProcess过程过程Customer顾客顾客Input投入投入Output产出产出Su
7、pplier供给者供给者9Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.2 质量管理的基本知识质量管理的基本知识 QualityManagementBasic质量管理质量管理 Quality Management包括制定质量方针质量方针，质量目标质量目标及质量策划，质量控制，质量保证质量策划，质量控制，质量保证和质量改进质量改进.IncludeQuality Policy,Quality Target,Quality Planning,Quality Control,Quality Assurances,andQua
8、lity Improvement质量方针质量方针 Quality Policy质量目标质量目标 Quality Target10Hi-P ConfidentialHi-P ConfidentialInternationalInternationalTimeReject RateHistorical Level(0)NaturalVariationunder0(30)SpecialVariationOptimum Level(1)NaturalVariationunder1(31)质量改进质量改进 Quality improved1.2 质量管理的基本知识质量管理的基本知识 QualityMan
9、agementBasic11Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.3 质量管理体系的基本知识质量管理体系的基本知识 QualityManagementSystemBasic质量管理体系的基本术语Terms&Definitions文件:信息及其承载媒体。(信息:有意义的数据)例如:记录，程序文件，规范，工艺，图样，报告，标准Document:Information(Valuabledata)&itsmediaExample:Record,Procedure,Specification,Techniques,Dr
10、awing,Report,Standard,etc.文件的动态性DynamicofDocument文件的高增值性Highvalue-addedofDocument文件的价值文件的价值 Value of Documentation12Hi-P ConfidentialHi-P ConfidentialInternationalInternationalPurposeofDocumentation文件的作用:Consolidate/Unifyaction统一行动:文件成为组织的法规，所有的人都必须通过认真的执行达到预期的目的.Documentsetasorganizationsregulation
11、s,allmemberswillachieveexpectedresultsifexecutedproperly.Communicationpurpose沟通意图:界定了职责和权限，处理好了接口，使质量体系成为职责分明，协调一致的有机整体.Defineroles&responsibilitiesandconnections,hencetotransformQualitySystemtoanorganicsystem质量管理体系的基本术语Terms&Definitions1.3 质量管理体系的基本知识质量管理体系的基本知识 QualityManagementSystemBasic13Hi-P C
12、onfidentialHi-P ConfidentialInternationalInternational程序：为进行某项活动或过程所规定的途径a.是一种方法，途经b.程序不是文件，但可以文件的形式存在c.含有程序的文件可称为程序文件Procedure:Forcertainactivitiesorprocessesa.isamethodb.programisnotadocument,butcanbefiledasdocumentc.Documentscontainprocedurescanbenamedasprocedure规定组织质量管理体系的文件GB/T19001-2008标准的质量手册
13、至少有以下内容：-质量管理体系的范围；-程序文件的汇编和引用；-过程间相互作用的描述RegulateOrganizationalqualitymanagementsystemrequirementsdocumentsMinimumelementsinGB/T19001-2008:-ScopeofQualityManagementSystem;-Proceduresforacompilationofdocumentsandreferences;-Adescriptionofinteractionoftheprocesses文件的类型文件的类型Type of Document质量手册质量手册Qua
14、lity Manual程序文件程序文件Procedure作业指导书作业指导书Working Instruction记录记录/表单表单Record/Form质量管理体系的基本术语Terms&Definitions1.3 质量管理体系的基本知识质量管理体系的基本知识 QualityManagementSystemBasic具体的操作性文件，用于具体指导工作、现场管理或其他工作等.a.是对程序文件的补充和完善b.具体指导现在操作c.应放于便于得到的地方Specificoperationaldocumentsforspecificguidance,on-sitemanagementorotherwor
15、ks.a.supplementfortheprojectfilesb.Specificguidanceforcurrentoperationc.shouldbekeptinplaceandaccessible阐明所取得的结果或完成活动的证据的文件(用于记录质量管理所要求的数据的表格)a.记录的作用是阐明结果，提供证据b.不需控制记录的版本c.记录可用以提供证据，但证据不一定是记录Asdocumentalevidencetoclarifytheresultsorcompletionofactivities,(fortherecordsneededforqualitymanagement)a.Th
16、eroleofrecordsistoclarifytheresults,andtoprovideevidenceb.Noneedtorecordthecontrolversionc.recordscanbeusedtoprovideevidence,buttheevidenceisnotnecessarilyrecorded14Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.3 质量管理体系的基本知识质量管理体系的基本知识(赫比方式赫比方式)QualityManagementSystemBasic(Hi-PWay)IS
17、O 框架框架 FrameworkOMS 框架框架 FrameworkISO 9001 GD(ISO9001、ISOTS16949、ISO13485、ISO14001、OHSAS18001)质量管理体系统 QMS管理系统基础 ManagementSystemFoundation管理职责 Managementresponsibilities战略管理 StrategyManagement商务管理 BusinessManagement资源管理ResourcesManagement人力资源管理 HumanResources风险管理 RiskManagement职业卫生与安全管理 Operational,
18、Healthy&SafetyManagement产品实现 ProductRealization环境管理 EnvironmentalMgmt企业安全管理 CorporationSafetyMgmt知识产权与责任 IntellectualPropertyRights&Liability产品质量计划 PQP产品服务安全和责任 Product/Servicesafety&Liability需求供应管理 SCM产品服务的开发和项目管理 Product/ServiceDevelopment&ProgramMgmt供应商管理和采购 SupplierMgmt&Purchasing测量分析改进Measureme
19、nt,Analysis&Improve物料控制 MaterialControl生产过程管理 ProductionProcessMgmt生产中的检查和测试管理 Inspection&TestMgmtinProduction产品服务的维护、保养和生命周期终止的管理 Product/ServiceMaintenance,Care&End-Of-LifeMgmt15Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.4 质量管理系统的发展历史质量管理系统的发展历史 History of Quality Management Sys
20、tem质量管理大体经历了三个发展阶段，赫比依据其他的先进的管理方法进行了精炼：TherearethreeseedtimeofQualityManagementSystemintheworld.Hi-Ppurifyitwithotheradvancedmanagementsystem:由由 Mr.Yao始创于始创于14th Jul 2009Created by Mr.Yao 14th Jul 2009Quality Inspection 质量检验阶段质量检验阶段Total Quality Management全面质量管理阶段全面质量管理阶段(TQM)Organic Management Syst
21、em有机的管理系统有机的管理系统(OMS)Statistical Quality Control统统计质量控制阶段计质量控制阶段(SQC)16Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.5 质量管理的八项原则质量管理的八项原则 8 Principles of Quality Management1）以顾客为关注焦点CustomerFocus2）领导作用Leadership3）全员参与AllStaffinvolved4）过程方法Process5）管理的系统方法Systematicallymanagement6）持续改
22、进ContinuousImprovement7）基于事实的决策方法Fact-BasedDecision8）与供方互利的关系Win-winwithSupplier17Hi-P ConfidentialHi-P ConfidentialInternationalInternational1.以以顾客为关注焦顾客为关注焦 Customer Focus组组织织Company顾顾客客Customer识别顾客识别顾客需求需求和期望和期望Customer requirements转化为产品要求转化为产品要求Turn into product requirements提供提供顾客所需产品顾客所需产品Provi
23、de customer required products顾客满意度监控顾客满意度监控Monitor customer satisfaction增强顾客满意增强顾客满意Improve customer satisfaction确立良好的沟通确立良好的沟通Good communication企业获利企业获利，永，永续经营续经营Profit&Grow18Hi-P ConfidentialHi-P ConfidentialInternationalInternational方针Policy目标Target顾客需求CustomerRequirement整合力量Integration最高管理者TopMa
24、nagement2.领导作用领导作用 Leadership规划远景,建立方针、目标;Planforfuture,setuptarget;营造良好环境;Creategoodworkingenvironment;规定明确的职权和任务;Assignrolesandresponsibilities领导者确立组织统一的宗旨及方向。他们应当创造并保持使员工充分参与实现组织目标的内部环境。LeadershouldalignthecompanysObjectiveandtargets.Theyshouldcreatethoseenvironmentandensureallstaffinvolved.提供所需资
25、源;Provideresources承认绩效,激励员工;Motivateemployees,recognizeKPI19Hi-P ConfidentialHi-P ConfidentialInternationalInternational基层BasicLevelISO(OMS)领导层Leader3.全员参与全员参与 All staff involved各级人员是组织之本，只有他们的充分参与，才能使他们的才干为组织带来收益。真正实现员工参与的关键之一是领导作用是否得力Alllevelofemployeeisthefoundationofcompany.Companywillnotgainpro
26、fitwithoutemployeeinvolvement.Leaderplaysanimportantroletoencourageemployeeinvolvement.20Hi-P ConfidentialHi-P ConfidentialInternationalInternational测量分析和改进测量分析和改进Measure,analysis,improve管理职责管理职责 Management Responsibilities资源管理资源管理Resource Mgmt产品实现产品实现Product Realization质量管理体系持续改进质量管理体系持续改进QMS Conti
27、nuous improvement产产 品品Product4.过程方法过程方法 Process客客户户 customer要要 求求 Requirement满满 意意 Satisfaction客客户户 Customer将活动和相关的资源作为过程进行管理，可以更高效地得到期望的结果。Expectedresultscanbeachievedeffectivelyifwegatherallactivitiesandrelatedresourceintoprocessmanagement.21Hi-P ConfidentialHi-P ConfidentialInternationalInternati
28、onal5.管理的系统方法管理的系统方法 Systematically Management顾顾客客的的需需求求和和期期望望确定过程和确定过程和职责职责确定过程测确定过程测量方法量方法确定必要的确定必要的资源资源实实现现并并测测量量过过程程质质量量方方针针质质量量目目标标建建立立并并实实施施改改进进过过程程确确定定纠纠正正和和预预防防措措施施Customer requirementQuality Policy&TargetDefine Process&ResponsibilityDefine measurementDefine necessary resourcesMeasurement Co
29、rrective Action&Preventive action Establish changed process 22Hi-P ConfidentialHi-P ConfidentialInternationalInternational6.持持续续改改进进 Continuous Improvement持续改进总体业绩应当是组织的一个永恒的目标。QMS是一个完全动态向上的系统，持续改进是QMS螺旋上升的驱动力。Continuousimprovementisaneternalgoal.QMSisafullydynamicsystem,andcontinuousimprovementisth
30、espiraldrivingforceofQMS.理想状况理想状况Ideal真实状况真实状况Actual持续改进持续改进Continuous ImprovementP:PlanD:DoC:CheckA:Action创新Creativity创新Creativity创新Creativity创新Creativity创新CreativityP PD DC CA A创新Creativity时间时间 Time23Hi-P ConfidentialHi-P ConfidentialInternationalInternational7.基基于于事事实实的的决决策方法策方法 Fact-BasedDecisio
31、n竞争对手资讯Infofromcompetitors客户期望CustomerExpectation统计技术分析真实资讯实施改进管理信息InformationManagement顾客满意正确决策有效的决策是建立在数据和信息分析的基础上。真实的数据和信息反映事物发展规律或趋势。对真实数据和信息的正确分析是有效决策的基础。Effectivedecisioninbuildondataandinformationanalysis.Therealdataandinfowillreflectthetrend&developmentofanissue.RealInfoRightDecisionImprovem
32、entCustomerSatisfactionStatisticallyAnalysis24Hi-P ConfidentialHi-P ConfidentialInternationalInternational8.互利的供方互利的供方关系关系 Win-win with Supplier 供方供方Supplier原材料原材料Material组织组织Company产品产品Product客户客户Customer 满意满意Satisfaction$协助、指导Support共同增强创造价值的能力共同增强创造价值的能力Improve Together协助、指导Support25Hi-P Confiden
33、tialHi-P ConfidentialInternationalInternationalPhaseII:QA介绍IntroductionofHi-PQA26Hi-P ConfidentialHi-P ConfidentialInternationalInternationalHi-P Quality Policy 赫比质量方针赫比质量方针Quality PolicyBuilding on the pillars of our corporate culture,cohesive teamwork and focusing on technology and continual impro
34、vement,Hi-P Industries strives to achieve absolute customer satisfaction,gain market share and increase profitability.Through the fostering of employee growth and a harmonious and safe environment,the development of a partnership with supplies,and the commitment to meet or exceed expectation in qual
35、ity,service and deliver,we contend to add value to our customers.27Hi-P ConfidentialHi-P ConfidentialInternationalInternationalProduct Realization in Hi-P 赫比的产品实现过程赫比的产品实现过程CustomerCustomer Requirements Requirements 客户需求客户需求Documentation编写文件编写文件Training培训培训Maintenance维护维护Early SupplierInvolvement(Cu
36、stomer Focus Team)QMS SOP Inspection PlansWork InstructionsProduct familiarization for all relevant staffQuality ControlAudits(System/Process)G6Periodical ReviewOptionalG5G5MP reviewMP reviewG4G4ReadinessReadinessReviewReviewG3Periodical ReviewG2Periodical ReviewGate1Gate1InitializationInitializatio
37、nReviewReview Start-upPhase 1Phase 1Ph2Ph2Ph3Ph3Ph4Ph4Ph5Ph5Ph6Ph6Ph7Ph7G7EOLEOLPhase 1Phase 1InvestigationInvestigationPhase 2Phase 2Project&Concept Project&Concept FeasibilityFeasibilityPhase 4Phase 4Pilot/Test/Pilot/Test/QualificationQualificationPhase 3Phase 3Product&ProcessProduct&ProcessDevelo
38、pmentDevelopmentPhase 5Phase 5Ramp-UpRamp-UpProductionProductionPhase 6Phase 6MassMassProductionProductionPhase 7Phase 7Ramp-downRamp-downBaseBase28Hi-P ConfidentialHi-P ConfidentialInternationalInternationalISO 9001:2008 ISO 13485:2003ISO/TS 16949:2002International Standards Certified 通过认证国际标准通过认证国
39、际标准ISO14001:2004OHSAS1800129Hi-P ConfidentialHi-P ConfidentialInternationalInternationalTools management Tools management 工具管理工具管理Technology RoadmapTechnology RoadmapData management Data management 数据管理数据管理Reliability implement Reliability implement 可靠性执行可靠性执行Data BaseReliability Reliability testing
40、testing OperationOperationStrategyRaw material Plastic partsMetal partsSurface finishing partsFinal partsEnvironment testEMC(Electro Magnetic Compatibility)testOther test/MeasurementLaboratory Framework实验室工作框架实验室工作框架 Hi-P ConfidentialHi-P ConfidentialInternationalInternational31Hi-P ConfidentialHi-P ConfidentialInternationalInternational此此课课件下件下载载可自行可自行编辑编辑修改，修改，仅仅供参考！供参考！感感谢谢您的支持，我您的支持，我们们努力做得更好！努力做得更好！谢谢谢谢