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1、英文版-商务接待礼仪The basic procedure Contact respondents Step 3The reception of the basic procedure Confirm his identity and ask him whether he has maked a reservation Step 2greetings Step 1We must follow the 3S principles How to say hello*Stand up（站起来）*See（注视对方）*Smile（微笑）On the basis of 3S,you can say Goo
2、d morning .Good afternoonMay I help you?Excuse me!May I have your name,please?Just a moment,please!First of all,you should give the guest some drink enthusiastically How to receive the unexepected guestSecond,you need to ask the guests identity How to receive the unexepected guestnamethe place of wo
3、rkpositionThen,you should understand the intention of the guests,and say:Wait a minute,please!I will go to see whether general manager in the office.How to receive the unexepected guestIf the manager dont want to see the unexepected guest,so you can say:I am so sorry that our manager is not here now
4、.(1)gather up documentsHow to guide guests to the reception room(2)guide guestsHow to guide guests to the reception room1,Pay attention to the direction:You should walk in front of the guests left 2,Distance:You should stay away from the guest one metre away 3,Gestures tip :This way,please!4,Adjust
5、pace :Follow the guests pace,then adjust the pace.5,Talk to the guest :Searching for the right topic.Guide Directions 1.This way,please!2.Come with me,please!3.I will show you to Business Center.4.The toiled is over there.5.Could you please tell me the way to the Metro Station?6.Could you tell me ho
6、w to go to the second floor?7.Please go straight,turn right and then you cant miss it.8.You can take that escalator over there to the second floor.Some sentences about the reception etiquettes Providing Service 1.Would you like me to help you with your baggage?2.You can use internet in Business Cent
7、er.3.How many papers do you want to copy?4.Where would you like to fax this paper?5.Please sign your name here.6.Please fill out the Registration Form first.7.Half one RMB will be charged for copying one paper.8.The telephone number is 8284-8622 and fax number is 8284-8625.9.You can take a taxi to your hotel.Some sentences about the reception etiquettes 谢谢观赏此课件下载可自行编辑修改，仅供参考！此课件下载可自行编辑修改，仅供参考！感谢您的支持，我们努力做得更好！谢谢感谢您的支持，我们努力做得更好！谢谢