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1、Chapter 7 Motivation: From Concept to ApplicationsMULTIPLE CHOICE Motivating by Job Design: The Job Characteristics Model1.Which of the following is not one of the core job dimensions in the job characteristics model (JCM)?a.task significanceb.feedbackc.autonomyd.statuse.skill variety(d; Moderate; J
2、ob Characteristics Model; pp. 215-216) AACSB: Analytic Skills2.In the job characteristics model (JCM), what three core job dimensions combine to create meaningful work?a.autonomy, task identity, and feedbackb.skill variety, autonomy, and task significancec.skill variety, autonomy, and feedbackd.feed
3、back, task identity, and task significancee.skill variety, task identity, and task significance(e; Moderate; Job Characteristics Model; p. 216) AACSB: Analytic Skills3.According to the job characteristics model, which of the following results in the maximum internal rewards for an individual?a.when
4、they are given tangible rewards b.when they learn that they personally have performed well on a task that they care aboutc.when they initiate a program that enables them to work with a variety of like-minded colleaguesd.when their training is realized and their expectations are mete.when they are si
5、ngled out for praise for successfully completing an arduous task(b; Challenging; Job Characteristics Model; p. 216)4.How is the motivational potential score (MPS) calculated?a.skill variety task identity task significance autonomy feedbackb.3(skill variety + task identity + task significance) + auto
6、nomy + feedbackc.(skill variety + task identity + task significance)/3 autonomy feedbackd.skill variety task identity task significance + autonomy + feedbacke.(skill variety + task identity + task significance + autonomy + feedback)/5(c; Moderate; Motivating Potential Score; p. 217)How Can Jobs Be R
7、edesigned?5.What is another term for cross-training?a.work enrichment b.job sharing c.work enlargementd.job enhancement e.job rotation (e; Easy; Job Rotation; p. 218)6.A trucking company routinely makes all of its office staff work for a week in the warehouse area: loading trucks, cleaning trucks, a
8、nd doing other work which they are capable of. This program is an example of which of the following?a.job rotationb.job enlargementc.job enrichmentd.job sharinge.flextime(a; Moderate; Job Rotation; p. 218) AACSB: Analytic Skills7.What is the main strength of job rotation?a.It eliminates boredom on t
9、he job.b.It increases motivation.c.It increases productivity.d.It decreases training costse.It decreases supervisor workload.(b; Moderate; Job Rotation; p. 218)8. A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be respo
10、nsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes?a.job rotationb.job enlargementc.job enrichmentd.job sharinge.flextime(b; Moderate; Job Enlargement; p. 219) AACSB: Ana
11、lytic Skills9.How do most employees react to job enlargement efforts?a.unqualified approval b.somewhat enthusiastically c.with a lack of enthusiasm d.mixed reactione.very little reaction(c; Easy; Job Enlargement; p. 219)10.Job enrichment increases the degree to which the worker controls the _.a.plan
12、ning, execution, and evaluation of his or her workb.planning, execution, and evaluation of company plansc.horizontal integration of his or her tasksd.feedback that a worker receives from his or her supervisor and peerse.evaluation of his or her peers(a; Moderate; Job Enrichment; p. 220)11.Which one
13、of the following is not one of the guidelines for enriching jobs?a.form job redesign unitsb.establish client relationshipsc.open feedback bine taskse.expand jobs vertically(a; Challenging; Job Enrichment; p. 220) AACSB: Analytic Skills12.A firm introduces job enrichment in order to motivate its empl
14、oyees. Evidence would suggest that which of the following is the most likely result of this change?a.reduced absenteeism and turnover costsb.lower fixed costsc.a drop in qualityd.a decrease in productivitye.an increase in productivity(a; Challenging; Job Enrichment; p. 220) AACSB: Analytic SkillsAlt
15、ernative Work Arrangements13.Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements. Which of the following is designed to give an employee greater control of their schedule?
16、a.flextimeb.job sharingc.job rotationd.telecommutinge.job enrichment(a; Moderate; Flextime; p. 221)14.Which of the following has not been shown to be a benefit of flextime?a.reduced absenteeismb.improved productivityc.increased meaningfulnessd.increased satisfactione.improved promptness(c; Moderate;
17、 Flextime; p. 222) AACSB: Analytic Skills15.Which of the following is a job that does not lend itself to telecommuting?a.an attorney who spends most of her time researching on the computerb.a writer of copy for an advertising firmc.a car salesman who demonstrates the features of a new model of card.
18、a telemarketer who uses the phone to contact clientse.a product support specialist who fields calls from irate customers(c; Easy; Telecommuting; p. 223)16.After completing cooking school with very similar grades, Joe and Gary both looked forward to working in restaurants. Joe found work as a short-o
19、rder cook in a cramped diner. On many shifts he worked alone, and had to cook a large number of meals on outdated equipment. Gary found work in a modern hotel kitchen. He had a small staff helping him prepare a small number of elaborate meals to order. Gary became a highly regarded chef, while Joe l
20、eft the restaurant industry. This example illustrates that an individual needs what in order to perform well?a. abilityb. motivationc. opportunity to performd. adequate compensatione. feedback(c; Moderate; Opportunity to Perform; p. 225) AACSB: Analytic SkillsEmployee Involvement17.What term is used
21、 for a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organizations success?a.MBOb.employee involvementc.reengineeringd.OB Mode.job sharing(b; Moderate; Employee Involvement; p. 225)18.The underlying logic of employee involve
22、ment is that by involving workers and increasing their autonomy and control over their work lives, employees will become all of the following except more _.a. motivatedb. competentc. productived. satisfiede. committed (b; Moderate; Employee Involvement; p. 225)19.What is the distinct characteristic
23、common to all participative management programs?a.joint decision makingb.autonomyc.empowermentd.productivity enhancemente.quality awareness(a; Challenging; Participative Management; p. 225)20.Participative management is a method of management where _.a.subordinates make corporate decisions and manag
24、ement helps carry out those decisionsb.upper management participates in the organizations strategic planningc.subordinates share a degree of decision-making power with their immediate superiorsd.low-level workers meet occasionally with the CEO to discuss problems within their departmente.low-level w
25、orkers are responsible for making corporate policy decisions(c; Moderate; Participative Management; p. 226)21.A manager introduces participative management in an effort to boost morale and productivity. If he wants to make sure that it has as great a chance of success as possible he should ensure al
26、l of the following except _.a. the issues decided upon must be relevant to the employeesb. the employees must be informed and competent enough to make decisionsc. the employees must be trusted by the managerd. the manager must be trusted by the employeese. there is representative participation throu
27、gh work councils and board representatives(e; Challenging; Participative Management; p. 226) AACSB: Analytic Skills22.Research studies conducted on the participation-performance relationship show that the use of participation _.a.enhances job satisfactionb.increases motivationc.has only a modest inf
28、luence on employee productivityd.greatly influences employee attitudese.lowers costs considerably(c; Moderate; Participation-Performance Relationship; p. 226)23.Research shows that works councils tend to be ineffective for which of the following reasons?a. Members of works council tend to side with
29、management when making decisions for fear of being punished.b. Works councils represent the wishes of employees that are often at odds with the best direction of an organization.c. Works councils are dominated by management and their input has little impact on employees or the organization.d. Works
30、councils insert an extra element into decision making which slows the response of an organization to changing conditions.e. Members of works councils are in general not qualified to make large decisions concerning the direction of an organization.(c; Moderate; Work Councils; p. 226) AACSB: Analytic
31、Skills24.What does legislation require almost every company in Western Europe to do?a.have a form of representative participationb.provide employee ownershipc.provide flextimed.set up quality circlese.have flexible benefit options(a; Easy; Representative Participation; p. 226)25.What is the goal of
32、representative participation?a.for workers to own the firms where they workb.to help workers self-esteemc.to provide greater motivation and productivityd.to redistribute power within the organizatione.to empower high level managers(d; Moderate; Representative Participation; p. 226)26.What is the nam
33、e for employees who sit on a companys board of directors and represent the interests of the firms employees?a.board representativesb.works councilsc.quality circlesd.union representativese.board leaders(a; Easy; Board Representatives; p. 226)27.Experience shows that the greatest value of representat
34、ive participation is which of the following?a. increased motivationb. increased satisfactionc. symbolicd. decreased absenteeisme. increased commitment(c; Moderate; Representative Participation; p. 226)28.What term is used for work groups of employees and supervisors who meet regularly to discuss the
35、ir quality problems and recommend solutions?a.department teamsb.cooperative groupsc.evaluation teamsd.quality circlese.mixed-motive decision teams(d; Moderate; Quality Circles; p. 226)29.While _ is/are likely to increase productivity, it shows little or no effect on employee satisfaction.a. ESOPb. M
36、BO programc. quality circlesd. job redesigne. social reconstruction(c; Moderate; Quality Circles; p. 226)30.Participative management is compatible with all of the following except _.a.ERG theoryb.Theory Xc.stimulating the achievement needd.MBOe.success needs(b; Moderate; Employee Involvement and Mot
37、ivation Theories; p. 227) AACSB: Analytic Skills31.Which of the following is Theory X is consistent with?a.the autocratic style of managing peopleb.participative managementc.ERG theoryd.the cognitive evaluation theorye.none of the above(a; Challenging; Employee Involvement and Motivation Theories; p
38、. 277) AACSB: Analytic Skills 32.Which of the following is not true?a.Theory Y aligns with the participative management style.b.Employee involvement programs provide intrinsic motivation.c.Theory X aligns with the autocratic management style.d.Employee involvement is incompatible with ERG theory.e.I
39、mplementing decisions can help satisfy an employees needs for achievement.(d; Moderate; Employee Involvement and Motivation Theories; p. 227) AACSB: Analytic SkillsUsing Rewards to Motivate Employees 33.Which of the following are all forms of variable-pay programs?a.piece-rate, wage incentive plans,
40、 gainsharingb.profit-sharing, lump-sum bonuses, extended vacationsc.wage incentive plans, flextime, piece-rated.retirement benefits, extended vacations, wage incentive planse.wage rate increases, bonuses, flextime(a; Easy; Variable-Pay Programs; pp. 228-233) AACSB: Analytic Skills34.Which of the fol
41、lowing is not one of the most widely used variable-pay programs?a. piece-rate wagesb. merit-based payc. flat payd. employee stock ownershipe. profit sharing plans(c; Easy; Variable-Pay Programs; pp. 228-233) AACSB: Analytic Skills35.Which of the following is one advantage of variable-pay plans to ma
42、nagement?a.They turn fixed labor costs into variable labor costs.b.They turn low producers into high producers.c.They turn slow employees into fast employees.d.They turn high fixed costs into low fixed costs.e.They turn lower performance into fewer employees.(a; Challenging; Variable-Pay Programs; p
43、. 229)36.Which of the following is an example of a piece-rate plan?a.time and a half for overtimeb.$2 for each unit producedc.productivity missione.none of the above(b; Moderate; Piece-Rate Plan; pp. 229-230) AACSB: Analytic Skills37.What is the term used for a pay plan where pay levels are based on
44、 how many skills employees have or how many jobs they can do?a.a variable pay planb.flexible petency-based payd.gainsharinge.ISOP(c; Moderate; Skill-Based Pay; p. 231)38.A certain corporation ties its compensation for front-line operations managers to developing their skills in leadership, workforce
45、 development, and functional excellence. What is this sort of compensation scheme called?a. job-based payb. training-based payc. individual merit-based payd. skill-based paye. development-based pay(d; Moderate; Skill-Based Pay; p. 231) AACSB: Analytic Skills39.Which of the following is not a downsid
46、e of skill-based pay?a. People can “top out.”b. Skills can become obsolete.c. Ambitious people can confront minimal advancement opportunities.d. People are paid for acquiring skills for which there is no immediate need.e. It doesnt address the level of performance(c; Moderate; Skill-Based Pay; p. 231)40.What is an advantage of bonuses over merit pay?a.Employees dont view bon