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1、1/4文章来源网络整理，仅供参考学习2017 门诊护理年度工作计划范文 2017年，门诊护理工作将紧密围绕护理部的工作目标，以提高护理质量、提升服务水平作为第一要务，以人为本，加强护理服务质量管理，凝聚人心，以新思路、新观念、新举措增强门诊护理服务工作的生机与活力，加快科室的发展。制定年计划如下：一、以提高护理质量为重心目标：各项护理质量达标：高危科室护理质量90 分、合格率90%;急救药品完好率100%;消毒隔离质量合格率100%。措施：1、加强督导，每周对门诊各区域进行护理质量跟踪，发现问题及时整改。2、每月进行对门诊护理质量分析改进，做到持续不间断，从整体上加强和推进护理服务工作的规范化
2、和标准化。3、将护理质量纳入考核方案，使考核尽可能反映工作质量和效率指标。二、改善服务态度，提升医院形象目标：门诊服务质量较2017年提高，平均满意度达90%以上 措施：1、经过一年的试行，“导医服务标兵评比”活动对调动导医工作积极性起到了很大的作用，20 xx 年门诊将继续实行评比活动，并2/4文章来源网络整理，仅供参考学习在此基础上拓展思维，增设服务项目，真正做到“以病人为中心”，方便患者。2、2017 年针对门诊服务人员形象问题，制定相应的奖惩措施。从群体形象入手，要求门诊导医、护士着装标准整洁，精神饱满，表情亲切，态度和蔼，言语轻柔，动作轻稳。3、提升服务水准。做到接待病人要有问候声，
3、操作配合要有感谢声，不足之处要有道歉声，对待患者需要温馨、体贴、亲情般的关怀，还要对患者进行告知义务，对所患的疾病进行健康宣教等，不断提高护士的文化素质和修养，从而提高病人的满意度。三、加强培训，提升技术水平目标：护理人员规范化培训与考核合格率100%，实际操作能力较大幅度提高措施：1、根据门诊特点，制定符合门诊实际的规范化培训计划，采用多种形式对护士进行全面、系统的培训;2、每月组织科内业务学习一次，内容为服务理念更新、营销意识、相关检查前准备及注意事项、静脉用药调配与使用操作规范门诊常用技术。3、每月对科内的护理人员进行三基理论知识及操作考试;四、提高安全管理水平目标：减少护理不良事件发生
4、，护理事故发生率为零文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10
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6、编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7
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9、I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3
10、X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M33/4文章来源网络整理，仅供参考学习措施：1、每月集中护士学习，加强护理安全教育，增强法律和自我保护意识。内容包括病情观察、分析，医嘱查对、执行，以
11、及卫生条例、法规的学习。2、加强质量监控，保证防范到位，每天检查各班工作落实情况，对发现的各类隐患，及时纠正，并予分析，有针对性地提出有效、可行的防范措施。3、加强护患及家属之间的沟通，履行告知义务，尽量减少护理纠纷的发生。五、紧跟医院步伐，开展中医特色护理目标：中医护理技术操作合格率90%合格分 90 分措施：1.全员参加护理部中医药、中西医结合知识和技能系列培训(培训时间为 100 学时)，参训率 90%;2.有计划的学习中医护理常规、中医护理操作规程及中医药特色的康复与健康指导内容，使护士能较熟练的掌握和运用。编辑推荐：2017 年门诊护理工作计划范文2016 门诊护理工作计划2016
12、门诊护理工作计划范文文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10
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14、编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7Z1X9K9H4 HA8I9P8O3X9 ZP10Q9K10C5M3文档编码:CZ7
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