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1、An Introduction to ISO/TS 16949:2002,3/1/2020,1,Learning objectives,Appreciating key aspects of ISO/TS 16949 + market driversComparing ISO/TS 16949:2002 with ISO 9001:2002Approaches to assessing where you are nowAppreciating the techniques to support ISO/TS 16949;Statistical AnalysisStatistical Proc
2、ess ControlMeasurement Systems AnalysisFMEAControl PlansConsidering the next steps,3/1/2020,2,What is ISO/TS 16949:2002?,TS 16949 is a Technical Standard expressing “particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations”which m
3、eans.ISO 9001:2000 requirements plus additional requirements specific to automotive production,In the standard document ISO 9001:2000 text is shown in boxes,3/1/2020,3,Where did ISO/TS 16949:2002 come from?,Prepared by International Automotive Task Force (IATF) + Japan Automobile Manufacturers Assoc
4、. (JAMA),3/1/2020,4,Who contributed - through IATF/JAMA?,All major automotive OEMsUS, European + Japanese supplier organizationsSome Tier 1 suppliers,3/1/2020,5,Key Aspects Scope & goal,SCOPE: “This technical specification is applicable tosites of the organization where production and/or service par
5、ts specified by the customer are manufacturedthroughout the supply chain.”GOAL: “The goal of this specification is the development of a quality management system that provides for;continual improvement,emphasizing defect prevention andthe reduction of variation and waste in the supply chain.”,3/1/20
6、20,6,Key Aspects Overview,Top management involvement including;implementing a business plan linked to defined measurable quality objectivesClear definition of responsibilities including;Authority to stop production to correct quality problemsTop management review of the performance of the quality sy
7、stem including;reporting and evaluation of the cost of poor quality,3/1/2020,7,Key Aspects Overview,Focus on Human Resource management includingprocesses for defining competence requirements,providing training (including on the job training for employed, temporary and agency personnel),verifying eff
8、ectiveness of actions taken A process to motivate employees to achieve quality objectives,make continual improvement, andcreate an environment to promote innovation.A process to measure the extent to which personnel are aware of the relevance & importance of their activities - how they contribute to
9、 achieving the quality objectives,3/1/2020,8,Key Aspects Overview,Focus on product & process design to meet requirementsUse of automotive core tools Statistical Process Control (SPC),Measurement System Analysis (MSA)Failure Mode Effect Analysis (FMEA)Controlling production processes by use of control planswork instructions Ensuring effective control of internal & external laboratories,3/1/2020,9,