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1、2022年-2023年建筑工程管理行业文档 齐鲁斌创作客房部基础英语培训词汇部分housekeeping department of vocabulary本章概述一、Room words 房间词汇 二、Speeial words 客房特殊词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing 书写空间5、 Storing 存储空间6、 Other equipment 其它设备Part One: Sleeping 睡眠空间1)、床 bed 床单 sheet 被子 quilt被罩 bed-cover 枕头 pillow 内枕 pillow
2、-slip枕套 pillowcase 毛毯 blanket 床垫 mattress床垫套 Mattress pad 床头灯 bed-side lamp 床头灯罩 lamp shade灯泡 light bulb 壁画 picture 墙壁 wall壁纸 wallpaper 折叠床 folding bed 加床 rollaway bed 2)、床头柜 bedside table 电话 telephone 便签 note paper 笔 pen 电子表 clock 请匆吸烟卡 please dont smoke on the bed 音响 radio 夜灯 night light Part Two:
3、 Washing 梳洗空间1)、洗脸台 commode镜子 bathroom mirror 中巾架 towel rack 洗手盆 wash hand basin 面盆水龙头 tap 下水堵 stopper 排水河 drain hole 化装镜 vanity counter 肥皂碟 soap dish 卷纸架 toilet paper holder 吹风机 hairdryer 垃圾筒 garbage can 烟灰缸 ashtray口杯 drinking glasses 小巾 hand towel 中巾 face towel 牙刷 toothbrush 牙膏 toothpaste 浴帽 showe
4、r cap 梳子 comb 针线包 a swing kit 洗发水 shampoo 润肤 body lotion 肥皂 soap 面巾纸 tissue 卷纸 toilet paper 剃须刀 razor 2)、抽水马桶 toilet bowl 马桶盖 toilet seat cover 马桶垫 toilet seat 抽水柄 flush handle排水管 waste pipe 溢出 overflow 3)、浴缸 bath tub 大巾架 towel rack 浴缸扶手 grab bar 淋浴头 shower head 晾衣绳 clothes line 地巾 bath mat 浴袍 bathr
5、obe 浴巾 bath towel 浴帘 shower curtain 浴帘杆 shower rail 4)、其它词汇 other words 丢失 missing 染污 stain 堵塞 clog 烧坏的 burn out 不通风的 stuffy 门钩 door hook Part Three: Living 起居空间1)、休闲咖啡桌 coffee table 圈椅 chair 扶手椅 armchair 火柴 match 落地灯 floor lamp 窗户 window 宣传架 notice 窗帘杆 curtains rod 窗帘 curtains2)、娱乐电视 TV 遥控器 remote
6、control 机顶盒 VOD 电视柜 TV shelf 节目单 TV program list 3)、小酒吧 mini bar 酒单 minibar list 热水壶 electric kettle 冷水壶 Flask 冰筒 ice bucket 托盘 tray 茶壶 teapot 茶叶 tea 咖啡 coffe 咖啡杯 cup 茶杯 tea cup 冰箱 fridge 4)、酒水花生 peanut 土豆片 chips 可乐 co-ca-co-la雪碧 sprite 本地啤酒 local beer 果汁 juice 新其士 Sunkist 巧克力 chocolate 本地矿泉水 minera
7、l water 进口矿泉水 evian Part Four: Writing 书写空间1)、写字台 writing desk 梳妆镜 dressing mirror 台灯 lamp 节目架 TV program shelf 梳妆椅 dress table stool 2)、文具盒 stationery box 信纸 envelope 传真纸 fax paper 笔 pen 抽屉 drawer 服务指南 Service Guide 电话本 Imperial GuidePart Five : Storing 存储空间壁橱 closet 衣柜 wardrobe 衣架 hanger 备用枕头 extr
8、a pillow 毛毯 blanket 洗衣单 laundry list 洗衣袋 laundry bag 鞋拨子 shoehorn 衣刷子 cloths brush 擦鞋纸 shoeshine 拖鞋 slipper 保险箱 safe BOX 行李架 luggage rack Part Six : Other Equipment 其它设备 1)、门厅门 door 门锁 lock 门把手 handle 窥镜 spy-hole 打扫牌 make up room DND牌 do not disturb 早餐牌 breakfast card 开关 switch 沙帘 cheers 窗台 window s
9、ill 电源插座 socket 适配器 adapter花瓶 vase 沙发 sofa 安乐椅 easy chair 穿衣镜 full-length mirror 紧急疏散图 fire escape plan 壁角板 skirting 插头 plug 接线板Wiring board 吸尘机 vacuum cleaner抹布 dust cloth 钥匙 master key 手推车 trolly 消毒剂 disinfectant 空气清新剂 air freshener 剪刀 scissors 熨斗 iron 胶水 glue water 胶条 adhesive tape 宽带线 coder line
10、 变压器 transformer 空调 air condition 一、greeting 问候二、offering help 提供帮助三、promising 承诺四、apologize & Responding to apologies 道歉和回应的道歉五、sympathizing 同情六、expressing thanks & responding to thanks 表达感谢和回应,谢谢七、giving suggestions 给予建议八、saying goodbye 说再见九、responding to complaints 回应投诉十、inquiring about preferenc
11、e 打听偏好十一、asking for & giving directions 要求和指示十二、making a request 请求十三、good wishes 良好的祝愿语英语培训（一）一、问候：Good morning sir/Mr. 早上好 先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we d like to clean the room. May we
12、do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上 afternoon 下午 evening 晚上Housekeeping 客房服务员 clean the room 打扫房间 c
13、ome back later 一会儿来 make up room 打扫房间英语培训（二）一、 日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生 / 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、 句型What time would it be convenient. Sir? 什么时候比较方便先生？Well come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room nu
14、mber ? 我的房间是哪间？三、 数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone o clock two o clock two thirty a quarter to/past three四、 词汇Just a moment
15、 稍等 convenient 方便 immediately立刻英语培训（三）一、 日常用语Im sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、 句型Ill be there in a few minutes 我马上就去Could I have some more towelsteacoffee 请给我那一些毛巾 茶叶咖啡Ill get there right away I ll bring it right away 我马上去拿 我马上给您拿
16、来Im sorry to have kept you waiting 对不起让您久等了三、 词汇disturb打扰 rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸 quilt被子 ashtray烟灰缸 ice冰块 hot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？Wh
17、en will they be ready ? 什么时间能洗好？Well deliver them tomorrow evening around six 。我们将在明天6点左右送到您的房间。Whats seems to be trouble? 哪儿出了毛病？Let me call a repairman to do it. 我去叫一个修理工来三、词汇pleasant愉快 laundry 洗衣 deliver送回、送到 trouble问题 repairman 修理工常用40句酒店客房常用英语酒店客房常用英语 （一）1. May/Can I help you?我可以帮你吗?2. What els
18、e can I help you ?还有什么可以为你效劳的吗？3. May I have your room key /number,please?请问你的房卡/号？4. Im glad to meet you !很高兴见到你！酒店客房常用英语（二）5. Just moment ,please .请稍等。6. Good bye .Have a nice /good day !再见。祝你愉快！7. Good morning /afternoon !May I do/make up your room now?早上/下午好，我现在可以清理您的房间吗？8. Would you have some l
19、aundry today?请问您今天要洗衣服吗？酒店客房常用英语 （三）9. Im sorry .May I come to your room and have a look?对不起，我能去您房间看一下吗？10. Welcome to Haiyatt Garden Hotel !/Welcome to our hotel!欢迎到海悦花园大酒店！欢迎到我们酒店。11. Just a minute .Ill bring it to you .请稍等，我马上为您送来。12. We hope service to you again.Good bye.希望能再次为你服务。再见。酒店客房常用英语 （四
20、）13. They will be back within 4 hours.四小时之内会送来。14. Its free of charge.这是免费的15. Well send it to you right away.我会马上送来。16. Good bye and have a good day .再见！愿您今天开心。酒店客房常用英语 （五）17. Im sorry .Im afraid I cant understand about that .May I call duty manage.请原谅，我恐怕不是很明白您的意思。我可以让值班经理回复你吗？18. Youre welcome an
21、d I hope you have a good dream .不用谢，祝您有个好梦。19. Im afraid your room will be ready in a few minutes .We are sorry for the inconvenience.您的房间还需要几分钟才能收拾好，给您带来的不便我们表示歉意。20. Let me adjust the air conditioner for you .让我为您调节空调。酒店客房常用英语 （六）21. If we have we send it to you right away .如果我们有，我会马上送来。22. If the
22、re is anything I can do for you .Just let me know .如果有什么能够帮上您的，尽管告诉我。23. Here is a telegram for you .这儿有一封您的电报。24. If you have anything else ,please dial the extension number “7700”.如果您还需要其它服务，拨内线“7700”。酒店客房常用英语 （七）25. We are very glad to service for you .我们非常乐意为您服务。26. Sir ,your room is at the end
23、of the corridor.先生，您的房间在走廊的那一边。27. I can contact the reception desk to arrange it for you .我分联系前台来为您安排。28. There is sone repair work on the uper floor .But it will stop during the rest time ,I hope you can understand.上面楼层在维修，但在休息时会停止，我希望您能理解。酒店客房常用英语 （八）29. Is there anything else I can do for you ?您
24、还需要我再做些什么吗？30. Im afraid we dont have this kind of sevice .我恐怕不能提供这种服务。31. If you need to chean your room .Put the clean card on door .如果你需要清理房间，把“清洁牌”挂门外。32. Our guest are always pleased by the our Houskeeping .我们的客人对我们的服务感到满意。酒店客房常用英语 （九）33. Ire hotel has very good Housekeeping service.我们酒店有很好的客房服
25、务。34. Ill report it to my supervisor immediakly .,well let you know as soon as possible.我会马上报告我们主任，找到就通知您。35. Im sorry we have to charge you for the dewage acdrding to the hotels regulation.根据酒店规定，我们必须收一定的钱。36. Please wait a minute Ill let you know as soon as possible.请稍等，我会马上让您知道。酒店客房常用英语 （十）37. Im
26、 sorry for security reasons we cant open the door.很抱歉，为了安全理由，我们不能开门。38. Id like to have my clothes here .Ill pick them up later.我想把衣服留在这里，我以后再来靠。39. Its probably the satellite signal .Its cloudy today.Something when the weathers bad the signals not chear.可能是卫星信号的关系，今天有云，有时当天气不好的时候，信号就不好。40. May I come in and check the housekeepers work?我能进您房间检查一下服务员清理房间的情况？