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1、客房部英语培训资料 Making up the room（清洁房间）l RA: Housekeeping, may I come in? 我是服务员，可以进来吗？G: Sorry, Im busy right now. Can you come later? 抱歉，我现在正忙。你能等会儿来吗？ RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？G: About 10:30 in the morning. 上午10:30 左右。 RA: I will come over after 10:30。 好的，那我10:30
2、后再来。l RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？G: Could you wait a few minutes please? 请等会儿好吗？RA: Certainly. Madam. When would you like me to come over? 好的夫人。何时您方便我过来呢？G: In 15 minutes. 再过15分钟吧。RA: Ill be back in 15 minutes. Can I take your laundry now or later? 15分钟
3、后我再来。现在能收洗衣吗，或是等会儿。 G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。l H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。谢谢。H: When is the most convenient time for you? 您什么时间方便呢？G: Can you make it up when
4、I am out? 我出去的时候打扫好吗？H: Certainly. Could you telephone us when you are out? Our number is 5.当然可以。您出去的时候打我们电话好吗？我们号码是5。G: Ok. I will. 好的。我会的。H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。l H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房务中心。请问现在可
5、以打扫您的房间吗？G: No, not now. Thanks. 现在不要。谢谢。H: When is the most convenient time for you? 您什么时间方便呢？G: In fifteen minutes. / At 10 oclock. 15分钟后。/ 10点钟。H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。 Laundry Service（洗衣服务）l RA: Housekeeping. May I come in to pick up your laundry? 我是服务员，可以进来收取衣物吗？G: Co
6、me in please. 请进。RA: Do you need dry cleaning or pressing? 您要干洗还是净烫？G: Dry cleaning please. 干洗。RA: Do you need express service? 您需要快洗服务吗？G: Yes, Id like it back as soon as possible. 需要。我需要衣物尽快返回。RA: It takes only 4 hours. 快洗衣物只需要4个小时。G: Fine, please do it. 好的。就快洗吧。RA: Your laundry will be back in 4
7、hours. 4个小时后您的衣物会被送回。l G: Good afternoon, I cant find the laundry bag. I have some laundry. 下午好。我找不到洗衣袋。我有衣服要洗。H: The laundry bag is in the right drawer of the TV cabinet. 洗衣袋在您电视柜的右边抽屉里。G: Oh, I see. Could you come to my room to take my laundry? 哦，我知道了。能来我房间收衣服吗？H: No problem. 没问题。l G: Good afterno
8、on, I have some laundry to pick up. 下午好，我有衣服要洗。H: Ill ask the room attendant to pick it up. When would you like your laundry back?我让服务员来取。您需要衣服什么时间送回？G: Tomorrow morning. 明天上午。H: I am sorry but your laundry will not be returned till 5 oclock tomorrow afternoon. 很抱歉，您的衣服明天下午5点才能被送回。G: But I am going
9、to check out tomorrow morning. 但我明天上午要退房。H: We also have express service and charge 50% (fifty percent) more for it, but it only takes 4 hours. 我们也提供快洗服务，加收50%的费用。但是4个小时衣服就可以洗好。G: No problem. Ill have express then. 没问题。就要快洗服务吧。H: Ill ask the room attendant to pick it up now. 我现在让服务员来取。l H: Good morn
10、ing, sir. Your laundry is finished. Can we take it for you now?先生，上午好。您的衣服洗好了，现在拿给您吗？G: Ok please. 好的。H: Thank you. Bye. 谢谢。再见。l G: Good evening. I cant find my laundry. 晚上好。我找不到我的衣服。H: When did you send your laundry? 您何时送洗的？G: Yesterday. 昨天。H: Would you please open your wardrobe, sir/madam? Maybe y
11、our laundry is hung in it.先生/女士，您打开衣橱好吗？衣服可能在里面。G: Oh, Ive found it. Thank you. 哦，我找到了。谢谢。H: You are welcome. 不客气。l G: Good evening. I cant find my laundry. 晚上好。我找不到我的衣服。H: May I know when you sent your laundry, sir? 先生您何时送洗的？G: About 1 oclock this afternoon. 今天下午1点左右。H: What kind of service did you
12、 have? Regular service or express service?您选的是哪种服务？普通还是快洗？G: Regular service. 普通。H: I am afraid your laundry is not ready, sir/madam. It was late for todays laundry if you sent it in the afternoon. Your laundry will be delivered around 5 oclock tomorrow afternoon.先生/女士，恐怕你的衣服还没有洗好。如果下午送洗，当天拿不到衣服。明天下
13、午5点您的衣服可以被送回。 Other Services（其它服务）l G: Good evening, my room is so cold. 晚上好。我的房间很冷。H: Good evening, sir/madam. I am sorry to hear that. Maybe you can turn the air-conditioning switch to the high. 先生/女士，晚上好。很抱歉。您把空调调到最高档试试。G: Ive done it. But I still feel very cold. 我试过了。还是冷。H: How about sending you
14、 one more blanket/quilt? 给您加一条毛毯/被子怎么样？G: That will be fine. Thank you. 好的。谢谢。H: My pleasure. 不客气。l G: May I borrow an iron and iron-board?我能借一个烫斗和烫板吗？ H: No problem, but our iron and iron-board is available for 2 hours, because of too many guests who need it Please dial “5” if you need iron and iro
15、n-board again. 因为借用烫斗烫板的客人较多，所以只能借用两小时。如果您再需要请打电话“5”。l G: Housekeeping? 房务中心吗？H: Good morning, sir/madam. This is Housekeeping. What can I do for you? / Can I help you?先生/女士，早上好。房务中心。请问有什么可以帮您吗？G: Yes, please. May I borrow an adaptor? 我可以借个转换插座吗？H: Certainly. Just a moment please. I will call the ro
16、om attendant to take it to your room.当然可以。请稍候。我让服务员拿给您。l G: Excuse me, could you bring me a bar of soap? 你能给我一块香皂吗？ RA: Certainly, Ill be back right away. 好的，马上送来。l G: May I have some towels? 能给些毛巾吗？RA: Certainly, one moment please. I will be back right away. 当然可以。请稍等，马上送来。RA: Excuse me, here are th
17、e towels. 打扰一下，这是你要的毛巾. l G: Good evening, I cant find the hair dryer. 晚上好。我找不到风筒。H: The hair dryer is in the right drawer of your desk. 风筒在您书桌的右边抽屉里。G: Just a moment, let me see. Oh, yes, Ive found it. Thank you. 等一下，我找找。哦，我找到了。谢谢。H: You are welcome. Bye. 不客气。再见。l G: Excuse me, could you tell me wh
18、at time it is now? 请问现在几点了？RA: Certainly, its 7:15 a.m. 早上7：15。G: Thank you. 谢谢。RA: You are welcome. ( Its my pleasure) 不用谢。 l G: Where is room 1218? 请问1218房在哪？RA: This way please。这边请。Room 1218 is on your left (right). 1218房在你的左手边（右边）。 Room 1218 is the third one on the left. 1218房在左手边第三间。 l G: Do yo
19、u have shoes shining /polishing service? 有擦鞋服务吗？H: Yes, we have. 有的。G: How much do you charge? 收多少钱？H: It is free, sir/madam. 先生/女士，是免费的。G: Good. Could you send someone up to my room? 好的。能派个人来吗？H: No problem. Ill ask the room attendant to go to your room now. 没问题。我现在让服务员去。l G: My room is power off.
20、我的房间没电了。H: I am very sorry to hear that, sir/madam. Our electrician will be there at once。先生/女士，很抱歉。电工马上就到。l G: The toilet in my room doesnt work. 我房间的马桶坏了。H: Dont worry, sir/madam. Our room attendant will be there at once.别着急，服务员马上就到。l G: Excuse me, where can I have my documents copied? 请问在哪儿可以复印文件？H: You can go to the Business Center, which is on the 2nd floor. 您可以去二楼的商务中心。