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1、-服务人员英语礼貌用语30句-第 20 页服务人员英语礼貌用语30句1早晨好。中午好。晚上好。 Goodmorning/afternoon/evening. 2欢迎您光临我们饭店。 WelcometoourHotel. 3旅游愉快吗？ Didyouhaveanicetrip? 4我是接待员/服务员。 Iamreceptionist.(waiterwaitress) 5需要我帮忙吗? Whatcanldoforyon? 6请稍等一会儿。 Justamoment,please. 7很高兴为您服务。 Iamalwaysatyourservice 8希望您在这里住得愉快。 Ihopeyouwillen
2、joyyourstaywithushere. 9对不起，给您添麻烦。 Iamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及时告诉我。 Justletmeknowifthereisanything.Icandoforyou. 11这边请。 Thisway，please 12.请走这边。 Wouldyoucaretostepthisway，please? 13不客气。 Youarewelcome“NotatallIt“smypleasure 14.为宾客服务是我们的荣幸。 It“sourpleasuretoserveourguests
3、15您先请。请跟我来。 AfteryouFollowme,please. 16对不起，我马上就过来。 Excuseme，Iwillbewithyouinaminute. 17能告诉我您的姓名吗? Maylhaveyourname? 18对不起，止您久等了； Sorrytohavekeptyourwaiting. 19您能填一下这张表吗? Wouldyoupleasefillinthisform? 20您如何付账，是现金还是信用卡? Howareyougoingtopay，incashorbycreditcard? 21对不起，我能进来吗? Excuseme，maylcomein? 22.一直往
4、前走。向左转、向右转。 GostraightaheadTurnleft,turnright. 23您可以坐这部电梯到客房； Youmaygotoyourroombythiselevator. 24我马上为您查一下。 Letmehaveacheekforyou. 25请坐。 Takeaseatplease 26我来为您指路。 I“llshowyoutheway 27祝您旅途愉快。 Haveagoodtrip 28祝您生意兴隆。 Iwishyouagoodbusiness 29.欢迎您下次再来。 Youarewelcometostaywithusnexttime 30希望再次为您服务。 Iamlo
5、okingforwardtoservingyouonceagain星级酒店初级英语服务用语1) Words and expressions for daily use(日常用语) after在之后 assure保证 about关于 afraid害怕 against与相对的 anything任何事 beg乞求 before在之前 behind在后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话dark黑的，暗的 dis
6、count折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去half半 how怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left
7、左边 meet认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on在之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的 pleasure愉快，荣幸 quarter一刻，季度 regulations规章 report报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 sweet甜的 sour酸的 sal
8、ty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也 taste品尝，品位 terrible糟糕的 take拿，取upstairs上楼 week星期 weekend周末 way路 worry担心 will将 wait等待 welcome欢迎 weather天气 yesterday昨天 year年2) Greetings 问候How do you do!Goo
9、d morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再说一遍么？What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your or
10、der now? 现在可以点菜了么？May I have your signature please?/Please sign here.请签字。4) Arousing attention 提醒用语Mind your step. 请走好。After you. 您先请。Please dont leave anything behind.请带好您的随身物品。Please dont smoke here.这里不允许吸烟。Here you are. 给您。Be aware of the ceiling, sir.小心头顶，先生。5) Expressing good wishes祝福用语Congratu
11、lations! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语Im at your service. 乐意为您效劳。Excuse me.打扰了。May I help you? 我能帮您吗？Its my pleasure.这是我的荣幸。What can I do for you?有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。S
12、ervice hours are:7:00-23:00.我们的营业时间是7:00到23:00。7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).S
13、orry to have bothered you (打扰客人后).Im sorry, A guest is waiting for me (中止谈话时用).Im sorry, The house is fully booked.（客满时用）Answer回答：Thats all right. It doesnt matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ?去XXX怎么走？Go upsta
14、irs/downstairs.上/下楼。Its on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语Dont worry. 不要担心。I apologize for this. 我为此事道歉。Im afraid its against the hotels regulations. 对不起，这不符合酒店的规定。Ill report it to our m
15、anager. 我会把此事报告给经理。I assure you it wont happen again. 我保证此事决不会再次发生。Well give you a 10%(ten percent ) discount. 我们会给您打九折。Ill look into the matter. 我会调查一下。It wont be too long, sir. 时间不会太长的，先生。二) 迎宾(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。(2) May I help you, sir/mada
16、m?我能为您做什么，先生/女士？(3) Do you have a reservation, sir/madam?请问您有预订吗，先生/女士？(三) 点菜(1) Are you ready to order now?请问可以为您点菜了吗？(2) May I take your order now？请问可以为您点菜了吗？(3) What would you like to start?请问先给您上些什么？(四) 征询意见(1) Is everything to your satisfaction?请问您对一切还满意吗？(2) Is everything all right with your m
17、eal?请问您对用餐还满意吗？(3) Would you care for another drink?请问您还需要一杯饮料吗？(五) 致歉(1) Im terribly sorry for such a mistake.我为这样的鲁莽向您道歉。(2) Im terribly sorry, sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我还能为您做些什么？(六) 结账(1) Would you like to have the bill now?请问您是现在结账吗？(2) Wou
18、ld you like to pay cash or by credit card?请问您是付现金还是用信用卡？(七) 送客(1) Thank you, sir/madam. We hope to see you again.感谢光临，先生/女士，希望再次为您服务。(2) Glad you enjoyed your meal. Good bye.很高兴您用餐愉快，再见。（六）餐饮部职位词汇酒店餐饮服务常用英语(上)1) What time would you like your table? 您什么时间需要这张餐桌呢？2) A table for two? 你们是两个人吗？3) For how
19、 many? 几个人？4) Whos the reservation for? 您为谁预订？5) You can sit where you like. 您可以随便坐。6) Is this table suitable? 这张桌子合适吗？7) The waitress will be here in a few minutes. 服务员马上就来。8) Im sorry, there arent any tables left now. 对不起，没有空桌子了。9) Im sorry,the restaurant is full now. 对不起，现在餐厅已坐满。10) We can seat y
20、ou in twenty minutes. 二十他钟后才能安排您入座。11) Have you been served? 有人为您服务了吗？12) Do you have a reservation, sir? 先生，您预订了吗？13) Would you come with me, please? 请跟我来，好吗？14) Could you please come with me,please? 请随我来，好吗？15) Please step this way. 这边请。16) Would you like to sit near the window? 您喜欢靠窗坐吗？17) Where
21、would you like to sit? 您希望坐在哪儿呢？18) Ill be with you in a minute. 我马上就来。19) Would you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我们的营业时间是从早上6：00到晚上11：00。21) We serve 24 hours. 我们24小时营业。22) We are open round the clock. 我们昼夜营业。23) Service hours
22、 are:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7：00到9：00；午饭：11：30到下午1：30；晚饭：6：30到8：30酒店餐饮服务常用英语(中)1) May I have your name, please? 请问您的姓名。2) Can you give me your name,please? 我可以问您的姓名吗？3) Heres the menu. 这是菜单。4) Ill bring you
23、the menu,sir. 先生，我给您拿菜单。5) Here are the menu and wine list. 这是菜单和酒单。6) Are you ready to order? 您现在点菜吗？7) Would you like to order now? 您现在点菜吗？8) May I take your order now? 您现在可以点菜了吗？9) What have you decided on? 您决定吃什么了吗？10) Would you like Chinese food or Western food? 您要吃中餐还是西餐？11) What would you lik
24、e? 您想吃点什么？12) What would you like to start with? 您先来点什么？13) What would you like to follow? 您下一道菜点什么呢？14) Would you like something to drink? 您想喝点什么吗？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要点开胃酒吗？17) Would you like an aperitif before lunch? 饭前您想吃点开胃的东西吗？18) W
25、hat kind of drink would you like ? 您要点什么饮料。19) What kind of juice do you want? 您要茶还是咖啡？20) Will you have tea or coffee? 你要喝茶还是咖啡？21) Do you like your coffee,black or white? 您喜欢清咖啡还是牛奶咖啡？22) Would you like green tea or black tea? 您喜欢绿茶还是红茶？23) Would you like to try MaoTaithe best Chinese spirits? 您想尝
26、尝中国最好的酒茅台酒吗？24) Would you prefer Shanghai cocktail? 您喜欢上海鸡尾酒吗？25) Why dont you try a glass of dry white wine? 干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want? 您想吃哪种中国食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我们今天供应牛排，烤鸡和蔬菜。29)
27、 Todays special is roast leg of lamb. 今天的特别菜是烤羊腿。30) Everything is a la carte. 这里只能点菜。31) Would you like to dine a la carte or table dhote? 您是吃点菜还是公司菜。32) We have a buffet. You can have all you want for $ 10. 我们有自助餐，您交十元钱可以随便吃。33) How would you like your eggs? 您喜欢几成熟的鸡蛋？34) How would you like your s
28、treak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？35) How about trying some lobster? 您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes. 我建议您尝尝四川菜。37) Id recommend this dish to you. 我愿意向您推荐一个菜。38) Im sure youll enjoy it. 我肯定您会喜欢它。39) Its delicious and worth a try. 它鲜美可口，值得一尝。40) Im
29、sorry,there are no chops left. 对不起，没有排骨了。41) We havent any more lobster today. 今天的大虾已经卖完了。42) This is the soup you ordered. 这是您点的汤。43) We are short of help today. 我们今天人手少，44) Ill see about your order. 我会去看看您点的菜做得怎样了。45) Do you care for a dessert? 您是不是想吃点甜食。46) What do you want for dessert? 你要吃什么甜食？4
30、7) Ill get you another one. 我再给您端一份来。酒店餐饮服务常用英语(下)1) What else do you want? 您还要别的什么吗？2) Is there anything else? 您还要别的什么吗？3) Could I serve you anything else? 还需要我给您点什么吗？4) If you need anything else,just feel free to tell me. 如果您还需要别的什么，尽管告诉我好了。5) Whats the problem,sir? 先生，出了什么问题？6) Ill take to the ch
31、ef and see what he can do. 我去和厨师商量一下，看看他能否给予补救。7) If you dont like this dish, how about getting you another one? 如果您不喜欢这道菜，是不是换个别的。8) Would you like it cooked a little more? 您愿意把它再煮一下吗？9) Once its ordered and served, it cant be exchanged. 凡是点的菜上桌以后是不能换的。10) Regretfully not. 遗憾的是不行，11) Im really sorr
32、y,but you see my difficulty. 真对不起，但也希望您能体谅我的难处。12) Im sure everything will be satisfactory again next time you come. 相信下次您再来时，一切都会使您称心满意。13) I do apologize for giving you the wrong dish. 实在对不起，我把菜送错了。14) I seem to have misserved a dish. 我好象上错了一道菜。15) Ill change it immediately for you. 我马上给您换。16) I c
33、an offer you some oyster soup. Compliments of the chef. 我可以向您免费提供一些牡蛎汤，算是厨师的一点敬意。17) Is everything all right? 一切都还好吗？18) How was the food? 饭菜还好吗？19) How do you like the fish cooked this way? 您觉得鱼这样烧怎么样？20) Is everything to your satisfaction? 吃得满意吗？21) Whats your opinion of our service? 您对我们的服务有什么意见吗
34、？22) Would you like to sign for that? 您准备签字挂帐吗？23) Would you like to put it on your hotel bill?您准备将这个费用记到您饭店的总帐吗？24) Could you sign here,please? 请您在这儿签字。25) May I also have your room number,please? 我可以问一下您的房间号码吗？26) In our hotel we dont accept tips. 我们饭店是不收小费的。27) The minimum charge for a dinner par
35、ty of 200 people is 6000 yuan FEC, excluding drinks. 200人的宴会最低的6000人民币况换券，不包括饮料。28) May I have a look at your invitation card? 我可以看一个您的请柬吗？29) At a Chinese party the guests usually arrive 5-10 minutes early. 中餐宴会客人通常提前五至十分钟到达。30) Its not good to be late. 迟到是不好的。饭店英语交流用语欢迎、问候用语 1、Good morning(afterno
36、on, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3、How are you?您好吗？Fine, thanks. And you?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望
37、您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！8、*hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了。10、May I speak to your general m
38、anager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？饭店英语交流用语祝贺用语13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday
39、!假日快郑?/P 18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。20、Thank you for your advice (information, help)感谢您的忠告（信息、帮助）。21、Its very kind of you.谢谢，您真客气。22、You are welcome.不用谢。23、Not at all.不用谢。Dont mention it.不用谢。24、Its my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)25、I
40、am at your service.乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry.很抱歉。28、Excuse me.对不起。29、Im sorry, Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all rig
41、ht.没关系。35、Lets forget it.算了吧。饭店英语交流用语征询和指路用语36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的穑?/P 39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。41、Go upstairs/downstairs
42、.上楼/下楼。42、Its on the second (third) floor.在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。饭店英语交流用语提醒和告别用语47、M
43、ind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。53、Goodbye.再见。54、See you late.再见。55、Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye
44、 and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！饭店英语交流用语前厅和客房部用语1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashiers desk over there.请去那边帐台
45、付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您。9、One moment, madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor.)我给您请电工（大夫）。餐饮部：11、Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?