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1、精品学习资源服务人员英语礼貌用语 30 句1. 早晨好；中午好；晚上好；Good morning/afternoon/evening.2. 欢送您光临我们饭店；Welcome to our Hotel.3. 旅行开心吗？ Did you have a nice trip.4. 我是接待员 /服务员；I am receptionist. waiter waitress 5需要我帮忙吗 .What can l do for yon. 6请稍等一会儿；Just a moment, please. 7很兴奋为您服务；I am always at your service 8 期望您在这里住得开心；I
2、hope you will enjoy your stay with us here. 9对不起，给您添麻烦；I am very sorry to have caused you so much trouble.10. 假如您需要什么帮忙，请准时告知我；Just let me know if there is anything. I can do for you . 11这边请；This way ， please12. 请走这边；Would you care to step this way ， please.13. 不客气；You are welcome “ Notat all It “ms
3、y pleasure14. 为来宾服务是我们的荣幸；It “osur pleasure to serve our guests 15您先请；请跟我来；After you Follow me ,please. 16对不起，我立刻就过来；Excuse me， I will be with you in a minute.17. 能告知我您的吗.May l have your name.18. 对不起，止您久等了； Sorry to have kept your waiting. 19您能填一下这张表吗.Would you please fill in this form.20. 您如何付账，是现金
4、仍是信用卡.How are you going to pay ， in cash or by credit card.欢迎下载精品学习资源21. 对不起，我能进来吗. Excuse me， may l come in.22. 始终往前走；向左转、向右转； Go straight ahead Turn left,turn right. 23您可以坐这部电梯到客房；You may go to your room by this elevator. 24我立刻为您查一下； Let me have a cheek for you. 25请坐；Take a seat please26. 我来为您指路；I
5、 “ lsl how you the way27. 祝您旅途开心；Have a good trip 28祝您生意兴隆；I wish you a good business 29. 欢送您下次再来；You are welcome to stay with us next time 30. 期望再次为您服务；I am looking forward to serving you once again英语服务用语一览饭庄 restaurant酒吧 bar糖 sugar小吃部、食堂 cafeteria牛肉 beef食堂 dining room牛排 beef steak午餐会 luncheon part
6、y小牛肉 veal 咖啡馆 cafe 牛肚 fripe茶馆 teahouse 羊肉 mutton 菜单 menu猪肉 pork回民菜馆 moslem猪排 pork chop面包 bread猪肘子 pork shoulder欢迎下载精品学习资源米饭 rice火腿 ham炒饭 fried rice咸肉 bacon馒头 steamed bun; steamed bread香肠 sausage 面条 noodles 鸡肉 chicken汉堡包 hamburger烤鸭 roast duck三明治、夹肉面包sandwich鹅 goose奶酪 cheese 海味 seafood 蛋糕 cake大虾 praw
7、n奶油蛋糕 cream cake鱼 fish布丁 pudding鲤鱼 carp沙丁鱼 sardine 旅社 hotel, inn 蛋 egg接待处 reception炒鸡蛋 scrambled egg问讯处 information什锦小吃 assorted appetizers电梯 lift; elevator沙拉 salad衣帽间 cloak room水果沙拉 fruit salad 男盥洗室 mensroom意大利面条 spaghetti女盥洗室 womensroom汤 soup一层 first floor清汤 clear soup 二层 second floor 肉汤 broth十一层
8、eleventh floor罗宋汤 russian soup洗衣房 laundry 西红柿汤 tomatosoup洗衣袋 laundry bag苹果 apple欢迎下载精品学习资源洗衣液 shampoo梨 pear服务到房间 room service橘子 orange搬运行李工 porter蜜橘 mandarin orange大厅 门厅 lobby香蕉 banana购物中心 shopping center西瓜 water melon商店 store桃 peach理发女 hair-dressing咖啡 coffee理发男 hair cut葡萄 grape诊疗室 clinic无奶咖啡 black
9、coffee路 road 茶 tea 街 street加奶咖啡 white coffee大道 avenue 红茶 black tea 小巷 lane牛奶 milk斑马线 zebra绿茶 green tea人行道 side walk矿泉水 mineral water此路不通 no thorough fare橘子水 orangeade公共汽车 bus果汁 fruit juice公共车站 bus stop电车 tram冰激凌 ice cream 电车站 tram stop 啤酒 beer出租车 taxicab生啤 draught beer 地铁 subway, tube 葡萄酒、甜酒 wine 火车
10、 rail, railway欢迎下载精品学习资源香槟 champagne火车站 railway station烈酒 liquor,spirits售票处 ticket office, booking胡椒 pepper单双程票 single return ticket辣椒 chilli候车室 waiting room站台票 platform ticket 寄包裹处 parcel service 餐车 dining car汇款处 remittance counter邮局 post office打电报处 telegraph counter邮票 stamp 邮箱 mail box 信件 letterte
11、lephone星级酒店初级英语服务用语1) Words and expressions for daily use日常用语 after在之后 assure保证 about关于 afraid可怕 against与相对的 anything 任何事 beg 恳求 before在之前 behind在后面 begin开头 bitter苦的 bother打扰 book 书，预定 ceiling天花板 clock钟 congratulations庆贺 Christmas圣诞 color 颜色 complaint投诉 call呼叫，dark 黑的， 暗的 discount折扣 direction方向 down
12、stairs下楼 day 天，日子 date日期 delicious美味的 end 终点 enjoy喜爱，享受 excuse借口 for为fully满的 greeting问候 good 好的 guest客人 give给 get得到，到达 go 去half半 how怎样 hotel酒店 happy 兴奋，欢乐的 hope 期望 house 房子 hot热的 here这里 hour小时 help帮忙 have 有 it它 interrupt打扰know 知道 think想 like喜爱 leave离开 last最终的，最近的 light灯，淡的 long长的 left左边 meet 熟悉 mass
13、age 按摩 message 信息 mind 介意，思想 madam女士 may或许 minute分钟 matter大事，麻烦 month 月 meal 餐number 数字 name 名字 night夜晚 nice美好的 now 现在的 on 在之上 order点单pardon 原谅，重复 point点 percent百分比 past过去的 pleasure开心，荣幸 quarter 一刻，季度 regulations规章 report报告 right对的，右边的 room 房间 second秒， 其次 stay停留 same 一样的 season季节 sweet甜的 sour酸的 salt
14、y咸的 signature 签名 sign信号，签 side边 see观察 service服务 step脚步，台阶 smoke 烟，抽烟 sir 先生tell告知 table桌子 this这个 that那个 turn转弯 tour旅行 today今日 tomorrow欢迎下载精品学习资源明天 time时间 too也 taste品尝，品位 terrible糟糕的 take拿，取upstairs上楼 week 星期 weekend 周末 way 路 worry担忧 will将 wait 等待 welcome欢送 weather天气 yesterday昨天 year年2) Greetings问候Ho
15、w do you do.Good morning/afternoon/evening. How are you doing.Nice to meet/see you.Welcome to Hongfu Hotel.3) Asking & inquiring征询用语Would you like to leave a message.您需要留口信么？I beg your pardon.您能再说一遍么？What do you think of our service.您觉得我们的服务怎么样？ May I know your name/room number.能告知我您的名字/ 房号么？ May I
16、take your order now.现在可以点菜了么？May I have your signature please./Please sign here.请签字；4) Arousing attention提示用语Mind your step.请走好；After you.您先请；Please don t leave anything behind.请带好您的随身物品；Please don t smoke here.这里不答应吸烟；Here you are.给您；Be aware of the ceiling, sir.当心头顶，先生；5) Expressing good wishes祝愿用
17、语Congratulations.庆贺你！ Merry Christmas.圣诞欢乐！ Happy new year.新年欢乐！ Have a good time.祝您开心！ Have a nice trip.祝您旅途开心！ Enjoy your stay！祝您住宿开心！6) Service sentences服务用语I m at your service.愿意为您效劳；Excuse me. 打扰了；May I help you.我能帮您吗？It s my pleasure.这是我的荣幸；What can I do for you.有什么可以为您效劳？欢迎下载精品学习资源Sorry to in
18、terrupt you.对不起，打扰一下；Service hours are:7:00-23:00.我们的营业时间是7:00 到 23:00 ；7) Expressing thanks致谢Thank you.感谢你！Thank you very much.特别感谢！Thank you for telling us.感谢您告知我们！ Thank you for waiting.感谢您的等待！ Answer 答复： You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir.请客人重复时Excuse me for inte
19、rrupting. 不得以打扰客人时. Sorry to have bothered you 打扰客人后 .Im sorry, A guest is waiting for me 中止谈话时用 . I m so rry, The house is fully booked.客满时用Answer 答复： Thats all right. It doesnt matter.9) Farewell辞别Good bye.See you.Good night.晚安！Hope to see you again.欢送下次光临！10) Directions有关方向的表达How can I get to the
20、 .去 XXX怎么走？ Go upstairs/downstairs.上/ 下楼；It s o n the second third floor.在二楼；This way, please.请这边走；Turn left /right.左/ 右转；It will be on your right hand side.在您的右手边；11) About complaints处理投诉用语Dont worry.不要担忧；I apologize for this.我为此事愧疚；I m afraidit s againstthe hotel sregulations.对不起，这不符合酒店的规定；Ill rep
21、ort it to our manager.我会把此事报告给经理；I assure you it wont happen again.我保证此事决不会再次发生；Well give you a 10%ten percent discount.我们会给您打九折； I ll look into the matter.我会调查一下；It won t be too long, sir.时间不会太长的，先生；欢迎下载精品学习资源二迎宾(1) Good morning/afternoon/evening.Welcome to our restaurant.早上 中午、晚上 好，欢送光临；(2) May I
22、help you, sir/madam.我能为您做什么，先生/ 女士？(3) Do you have a reservation, sir/madam.请问您有预订吗，先生/ 女士？ 三点菜(1) Are you ready to order now.请问可以为您点菜了吗？(2) May I take your order now？ 请问可以为您点菜了吗？(3) What would you like to start.请问先给您上些什么？ 四征询看法(1) Is everything to your satisfaction.请问您对一切仍中意吗？(2) Is everything all
23、right with your meal.请问您对用餐仍中意吗？(3) Would you care for another drink.请问您仍需要一杯饮料吗？ 五致歉(1) Im terribly sorry for such a mistake.我为这样的鲁莽向您愧疚；(2) Im terribly sorry, sir/madam. I must apologize.实在对不起，先生 / 女士，我很愧疚；(3) Is there anything else I can do.我仍能为您做些什么？ 六结账(1) Would you like to have the bill now.请问
24、您是现在结账吗？(2) Would you like to pay cash or by credit card.请问您是付现金仍是用信用卡？ 七送客(1) Thank you, sir/madam. We hope to see you again.感谢光临，先生 / 女士，期望再次为您服务；(2) Glad you enjoyed your meal. Good bye.很兴奋您用餐开心，再见；六餐饮部职位词汇欢迎下载精品学习资源酒店餐饮服务常用英语 上1) What time would you like your table.您什么时间需要这张餐桌呢？2) A table for tw
25、o.你们是两个人吗？3) For how many.几个人？4) Whos the reservation for.您为谁预订？5) You can sit where you like.您可以任凭坐；6) Is this table suitable.这张桌子合适吗？7) The waitress will be here in a few minutes.服务员立刻就来；8) I m sorry, there arent any tables left now.对不起，没有空桌子了；9) Im sorry,the restaurant is full now.对不起，现在餐厅已坐满；10)
26、 We can seat you in twenty minutes.二十他钟后才能支配您入座；11) Have you been served.有人为您服务了吗？12) Do you have a reservation, sir.先生，您预订了吗？13) Would you come with me, please.请跟我来，好吗？14) Could you please come with me,please.请随我来，好吗？15) Please step this way.这边请；16) Would you like to sit near the window.您喜爱靠窗坐吗？17)
27、 Where would you like to sit.您期望坐在哪儿呢？18) I ll be with you in a minute.我立刻就来；19) Would you mind sitting here in the corner.靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上 6： 00 到晚上 11： 00；21) We serve 24 hours.我们 24 小时营业；22) We are open round the clock.我们昼夜营业；23) Serv
28、icehoursare:7:00a.m.to 9:00a.m.forbreakfast;11:30a.m.to1:30p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7： 00 到 9：00；午饭： 11： 30 到下午 1：30；晚饭： 6： 30 到 8：30酒店餐饮服务常用英语 中1) May I have your name, please.请问您的；2) Can you give me your name,please.我可以问您的吗？3) Here s the menu.这是菜单；4) I ll bring yo
29、u the menu,sir.先生，我给您拿菜单；5) Here are the menu and wine list.这是菜单和酒单；6) Are you ready to order.您现在点菜吗？7) Would you like to order now.您现在点菜吗？欢迎下载精品学习资源8) May I take your order now.您现在可以点菜了吗？9) What have you decided on.您打算吃什么了吗？10) Would you like Chinese food or Western food.您要吃中餐仍是西餐？11) What would yo
30、u like.您想吃点什么？12) What would you like to start with.您先来点什么？13) What would you like to follow.您下一道菜点什么呢？14) Would you like something to drink.您想喝点什么吗？15) What would you like for a drink.您想喝什么？16) Would you like to order aperitif.想要点开胃酒吗？17) Would you like an aperitif before lunch.饭前您想吃点开胃的东西吗？18) Wha
31、t kind of drink would you like .您要点什么饮料；19) What kind of juice do you want.您要茶仍是咖啡？20) Will you have tea or coffee.你要喝茶仍是咖啡？21) Do you like your coffee,black or white.您喜爱清咖啡仍是牛奶咖啡？22) Would you like green tea or black tea.您喜爱绿茶仍是红茶？23) Would you like to try MaoTai the best Chinese spirits.您想尝尝中国最好的酒
32、茅台酒吗？24) Would you prefer Shanghai cocktail.您喜爱上海鸡尾酒吗？25) Why don t you try a glass of dry white wine.干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want.您想吃哪种中国食物？27) What kind of vegetables would you like.您想吃什么蔬菜；28) We have steak,roast chicken and vegetables today.我们今日供应牛排，烤鸡和蔬菜；29) Today s sp
33、ecial is roast leg of lamb.今日的特殊菜是烤羊腿；30) Everything is a la carte.这里只能点菜；31) Would you like to dine a la carte or table dhote.您是吃点菜仍是公司菜；32) We have a buffet. You can have all you want for $ 10.我们有自助餐，您交十元钱可以任凭吃；33) How would you like your eggs.您喜爱几成熟的鸡蛋？34) How would you like your streak, well don
34、e,medium or rare.您喜爱几成熟的牛排，是熟透的，仍是适中的，仍是半生的？35) How about trying some lobster.您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes.我建议您尝尝四川菜；37) I d recommend this dish to you.我情愿向您举荐一个菜；38) I m sure you ll enjoy it.我确定您会喜爱它；39) Its delicious and worth a try.它鲜美可口，值得一尝；40) I m sorry,there are
35、no chops left.对不起，没有排骨了；41) We haven t any more lobster today.今日的大虾已经卖完了；42) This is the soup you ordered.这是您点的汤；43) We are short of help today.我们今日人手少，欢迎下载精品学习资源44) I ll see about your order.我会去看看您点的菜做得怎样了；45) Do you care for a dessert.您是不是想吃点甜食；46) What do you want for dessert.你要吃什么甜食？47) I ll get
36、 you another one.我再给您端一份来；酒店餐饮服务常用英语 下1) What else do you want.您仍要别的什么吗？2) Is there anything else.您仍要别的什么吗？3) Could I serve you anything else.仍需要我给您点什么吗？4) If you need anything else,just feel free to tell me.假如您仍需要别的什么， 尽管告知我好了；5) What s the problem,sir.先生，出了什么问题？6) I ll take to the chef and see wha
37、t he can do.我去和厨师商议一下，看看他能否赐予补救；7) If you dont like this dish, how about getting you another one.假如您不喜爱这道菜，是不是换个别的；8) Would you like it cooked a little more.您情愿把它再煮一下吗？9) Once its ordered and served, it cant be exchanged.但凡点的菜上桌以后是不能换的；10) Regretfully not.遗憾的是不行，11) I m really sorry,but you see my d
38、ifficulty.真对不起，但也期望您能体谅我的难处；12) I m sure everything will be satisfactory again next time you come.信任下次您再来时，一切都会使您称心中意；13) I do apologize for giving you the wrong dish.实在对不起，我把菜送错了；14) I seem to have misserved a dish.我好象上错了一道菜；15) I ll change it immediately for you.我立刻给您换；16) I can offer you some oys
39、ter soup. Compliments of the chef.我可以向您免费供应一些牡蛎汤，算是厨师的一点敬意；17) Is everything all right.一切都仍好吗？18) How was the food.饭菜仍好吗？19) How do you like the fish cooked this way.您觉得鱼这样烧怎么样？20) Is everything to your satisfaction.吃得中意吗？21) What s your opinion of our service.您对我们的服务有什么看法吗？22) Would you like to sig
40、n for that.您预备签字挂帐吗？23) Would you like to put it on your hotel bill.您预备将这个费用记到您饭店的总帐吗？24) Could you sign here,please.请您在这儿签字；25) May I also have your room number,please.我可以问一下您的房间号码吗？欢迎下载精品学习资源26) In our hotel wedont accept tips.我们饭店是不收小费的；27) The minimum charge fora dinnerpartyof 200 people is6000
41、yuan FEC, excluding drinks. 200人的宴会最低的 6000 人民币况换券，不包括饮料；28) May I have a look at your invitation card.我可以看一个您的请柬吗？29) At a Chinese party the guests usually arrive 5-10 minutes early.中餐宴会客人通常提前五至特别钟到达；30) Its not good to be late.迟到是不好的；饭店英语沟通用语欢送、问候用语1、Good morningafternoon, evening, sirmadam早上下午、晚上
42、好，先生夫人；2、How do you do. 您好！初次见面Glad to meet you.很兴奋见到您； 3、How are you. 您好吗？Fine, thanks. And you.很好，感谢；您好吗？4、Welcome to our hotel restaurant, shop.欢送到我们宾馆餐厅、商店来；5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得开心；6、I hope you will enjoy your stay with us.期望您在我们宾馆过得开心；客人刚入店时I hope you are enjoyi
43、ng your stay with us.欢迎下载精品学习资源期望您在我们宾馆过得开心；客人在饭店逗留期间I hope you have enjoyed your stay with us. 期望您在我们宾馆过得开心；客人离店时7、Have a good time.祝您过得开心！8、*hotel, front desk. Can I help you.* 饭店，前厅；您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了；10、May I speak to your general manager.能和你们总经理说话吗？Speaking.我就是；1
44、1、Sorry, he is not in at the moment.对不起，他现在不在；Would you like to leave a message.您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？ 饭店英语沟通用语庆贺用语13、Congratulations.庆贺您！欢迎下载精品学习资源14、Happy birthday.生日欢乐！15、Happy new year.新年欢乐！16、Merry Christmas.圣诞欢乐！17、Have a nice holiday.假日快郑 ./P18、Wish you every success.祝您胜利！ 答谢和答应语 :19、Thank you very much.感谢您特别感谢；20、Thank you for your advice information, help感谢您的忠告信息、帮忙；21、Its very kind of you.感谢，您真客气；22、You are welcome.不用谢；23、Not at all. 不用谢； Dont mention it.不用谢；24、Its my pleasure.欢迎下载精品