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1、1. Be on time to work and no being late or leaving early. For sick leave need for sick note, personal leave must apply in advance upon the approval of the executable. According to absenteeism treatment, its not allowed to call for leaves. 2. To work every day to spruce (female employee must makeup),
2、 wear working number, be on duty in 15 minutes, punch clock for work. 3. According to operating range of employees working hours, no sleeping, singing, dancing, be aloud, playing cards, chess, gambling, drinking, smoking, eating snacks, playing games (including mobile phones), and look no business r
3、elated books. 4. Working hours is strictly prohibited to make any no business-related calls, no dropping around, gathered to chat, without permission to do with other staff possess items, or offenders will face heavy punishment. 5. Staff meals must be in designated locations, eating in turns, after
4、meal should be collated timely in public and personal hygiene, eating pungent smell food is strictly prohibited. 6. Employees should cleaning daily and obey the arrangements of supervisor or foreman. All employees (except break) must be attended to company clean-up. 7. Service in terms of civilizati
5、on, hospitality courtesy; for all customer-friendly, sincere, fair and no favoritism. 8. In the service for the guests, employees must have the professionalism, due diligence, and pay attention to the needs of customers, cannot affect their work with personal feelings, always keeping the customer fi
6、rst concept of service, so that each customer has a feeling of home away from home. 9. Employees should not be picked work, pick consumers, grab work and mislead consumers with emotional behavior. 10. As employee negligence, if consumers miss run and refused to pay, missing items, take full responsi
7、bility by the parties. 11. The staff of all major or small work should ensure the quality, be no careless. 12. Obey the arrangements and work well, where employee has different views and suggestions, should be the best way to reflect the true. 13. Adjustment classes, leave shall charge an applicatio
8、n by the competent approval before implementation. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 4 页 - - - - - - - - - 14. Staff has problems at work, should report directly to the leaders in a timely manner, timely treatment, can not leapfrog reporting under
9、normal circumstances, such as special circumstances may be reported directly to the leaders of the leadership at a higher level processing. 15. Staff confirmed and signed by every day to be made to the performance front, the signer overdue, considered to be given up according to results of treatment
10、 (into the company account.). If the morning shift employees can not work alone, you can work the next day-on-one.16. The staff should punch clock, if not to clock in or clock in for others, be subject to heavy penalties. Each employee can sign cards three times a month under special circumstances.
11、Note: The signed card is not normal to work overtime. 17. Employees to work as well as the customer does not finish the hands of time, extended their working hours (not overtime), regardless of the customer shall not be abandoned. After the class time as a customer, more than 2 hours overtime, work
12、the next day can be 1 hour late, and so on, but must sign an effective supervisor or manager, or by late or absent treatment. 18. All employees shall not be any reason to refuse customers (such as work time is coming, do not serve a customer) and offenders face heavy punishment. 19. Employees should
13、 strive to improve their level of the technology and business, usually to see more specialized books, the company actively participated in the training of the work (no reason not to participate) to improve their overall quality. 20. Employees are entitled to reasonable suggestions to the company and
14、 opinions, recommendations, once adopted, the company rewarded. 21. Staff can not disguise obtain tips to their customers, if occured, depending on the circumstances of heavy fines or expulsion. 22. Employees shall not stealing, vandalizing, fighting each other bad behavior, once discovered, heavy f
15、ines and expulsion, in serious cases sent to judicial organs. 23. Hair stylist and the assistant should be fully co-operate in work, the assistant should obey the arrangement of hair stylist to operate as a stand may not be arbitrarily changed procedures or lack of care, not careful operation, and h
16、air stylist have the right report to the competent and heavy penalties. 24. Hair stylist in the case of project must be strict supervision (roll core, on color), when the assistant can not reach the standard, he has the right to notify the competent of assistant substitutions. Otherwise, the result
17、of inadequate supervision of satisfied customers refuse to pay, retirement single, fully responsible for the hair stylist. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 4 页 - - - - - - - - - 25. Employees of the guests on the project must make clean the produc
18、t name, origin, price, does not allow unauthorized discount, bargain price and do price system damage. 26. Employees should not judge my colleagues craft in front of customers, no snooping the privacy of customer, not disclose company trade secrets. 27. Saving materials, non-waste, imposing heavy fi
19、nes upon discovery; care of public property, damage, according to the compensation price. 28. Shall not argue with the guests, no foul talk and sneers to the guests, not allowed to ignore the guests with acts of neglect, not to argue with people in public places or be aloud. 29.Talk to guests and co
20、lleagues with the honorific, when be on duty according to the required standard standing position, not allowed to talk or chat loudly, not allowed to do in front of customers with indecent actions, such as: combing hair, cleaning ear or digging nostrils and so on. 30. Employees shall not use their r
21、ight to providing discounts tofamily and friends.31. Working time will be allowed to undergo. Have to leave in charge when they go out to the front desk to go out, reasons for time. 32. In case of discerning guests, and employees can not communicate very well, the staff supervisor or manager should
22、pay reception guests. Staff and guests will never be allowed to argue, irrational, and offenders face severe punishment and expulsion. 33. Employee to resign shall be written notice returned items before 30 days in charge for approval to settle charges the company and then leave. 34. Employees to dr
23、ink water, eat-owned cups, lunch boxes. Company prohibited the use of disposable cups. Personal items should be unified at the specified location, shall not be anywhere without being prosecuted. 35. All employees must follow the licensing round on the licensing system, if any, penalties for violatio
24、ns by chapter. 36. Work should dress neatly and maintain uniform, clean, female employees asked the hair bundle, the makeup appointment, shall not apply nail polish and wearing all kinds of jewelry, watches, and strictly abide by professional ethics. 37. In strict accordance with the provisions of t
25、he customer project process operation shall not possess low cost to customers with high-priced products, if this phenomenon, imposing heavy fines upon discovery. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 4 页 - - - - - - - - - 38. At any time to maintain cl
26、eanliness of work area, employees should be on duty at any time to view, supervision and inspection at any time. Each employee for the customer service has been completed, district health services should be promptly cleaned up, so as not to cause inconvenience to other employees, of internal unity.
27、39. Working hours should stick to their jobs without undue undergo, string Kong, Kong Gang, affecting workers, imposing heavy fines. 40. All staff members shall not privately extract the customers telephone company. 41. Staff should take a responsible attitude to their customer service to customers
28、to be honest, passionate. Unauthorized individual behavior may not impose small favors for customers, affect the companys image. 42. Staff arrangements should be subject to the charge of the work, not shirk any reason. 43. The staff positions should be conscientious and hard with the work, as a resu
29、lt of errors in the work accident or customer dissatisfaction by the parties to take full responsibility for employees. 44. Staff responsible for the area of health, to the scan with the dirty, staff on duty at any time to view, in charge of supervision and inspection according to health standards,
30、under a fine if found unsatisfactory. 45. All employees should communicate with the front desk each time guests booking situation, so as to avoid conflict, leading to customer dissatisfaction. 46. Staff should be accurate and detail the preferential policies the company to do cards and notes to do c
31、ards, and store the temporary introduction of short-term or recent activities. 47. Of spare parts and supplies in strict accordance with standard use, save water, electricity, economical use of products and consumables. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 4 页 - - - - - - - - -