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1、LISTENINGLISTENINGSCRIPTSSCRIPTSModule 1Module 11.1 Working from home (page 8)I=Interviewer M=MichelaI=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M Sure, I always get up around seven and the first thing I do is get the kids ready forschool.I take the
2、m at eight thirty and thin I always start work at nine.I Do you ever have a day where you decide to have the morning off and start worklater?M No,you cant do that.Its important with home-working to have a timetable andstick to it.If you end up watching TV or doing the cleaning then it isnt for you.S
3、o Ihave lunch at twelve and finish work at two thirty to get the children.I Was that why you gave up your office job?M Yes,I wanted to spend more time with the children.It gives me moreflexibility.Sometimes I need to work in the evening but usually it isnt a problem.I So how long have you been doing
4、 this kind of work?M For about five years.I ve been with the same company since I left school but withthe Internet and technology its easy now to be at home.I So your employer doesnt mind.M No.It means the company saves money on office space and as long as I get thework done,theyre happy.Sometimes I
5、 still fo into work to meet clients and so on.Forexample,Im going in nearly every day this week because we have visitors fromanother company and I can t really invite them over to my house.Besides,the gossipand the news with my colleagues.I miss that side of going into work every day.I Is there anyt
6、hing else you miss?M Ermm.No,not really.And Ill tell you what I really don t miss and that s having tospend two hours commuting on the bus and train every day. . .1.2 Starting a conversation (page 11)Conversation 1Conversation 1R=Richard W=Woman M=MarekR Hello?W Hello,Richard.Id like to introduce yo
7、u to Marek.R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,weve spoken on the phone a few times.R But weve never actually met.Anyway,take a seat.Would you both like a coffee?Conversation 2Conversation
8、2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a sugarthanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,Ive been coming for years.The company pays a
9、nd if the location is good then Icome.I remember the best year we had was in MonacoConversation 3Conversation 3M=Marie W=WomanM May I join you?W Sure.M Youre a colleague of Martin Obach,arent you?W Thats right He works in our Barcelona office.How do you know him?M We were both at Elcotil together.He
10、 left about a year before me.W Oh,are you Mandy?M Marie.W Marie.Thats right.Sorry,I knew it began with an M.Yes,Martin said you weredoing this course and that I should say helloConversation 4Conversation 4A Well,this is nice.B Well,its quite simple but the food is vey traditional and its popular wit
11、h thelocals.On Sundays I often bring the family here.A Thats nice.How many children do you have?B Two.Twinks.A boy and a girl.They ve just started school.A Wow.Twinks.B And you?A No,not yet.And have you always lived in Lille?B Yes,most of my life.I worked in Paris for a while and in your country,of
12、course.Butall my relatives are here.What about your family?A Oh,theyre spread out.I see my parents from time to time but my sister lives inNorway with her husband so we dont get together much.Anyway,I know yourcompany is looking for a partner on this Thai project.B Yes.Is that something you might be
13、 interested in1.3 Exam spotlight (page 15)E=Examiner C=CandidateE=Examiner C=CandidateE And where do you live exactly?C Im from a small town in northern Switzerland but at the moment Im studying for abusiness degree so I live in Zurich.E What types of business are most successful in your town?C Err,
14、well,I suppose that tourism is quite important to the area and there are manysmall farms so agriculture also.Zurich,where I study,is more famous of course forbanking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working
15、life changing in your country?C I think that more and more people are moving to the cities or they are commuting inevery day.In my opinion, the biggest change has come from technology-but then thatsprobably true everywhere,not just in my countryModule 22.1 Benefits and incentives (page 16)Speaker 1
16、Its great because usually it means my wife can use the one at home and weeven take mine away at weekends.I work for quite a relaxed company and they don tseem to mind how I use it for leisure.Speaker 2 I thought it wouldnt change the way I worked after the first six months butas they got older it ac
17、tually became more complicated with getting them to school orif they wanted to do activities in the afternoon.But my boss has been really goodabout it and some days I can do a half a day if I want and then I might work later onother days-or I take work home,which I dont like doing,but its the only w
18、aySpeaker 3 Its actually the law now so they had to let me have it. Itwasonlytwoweeks but at least I had time to help my wife out.Mind you,after all the late nights andcrying I was really happy to get back to work for a while and have a rest!Speaker 4 Ive just been promoted from Assistant IT Technic
19、ian to Chief OperationalNetwork Administrator.It means I get a bit of a pay rise and new business cards withmy name on.Im not sure if I get my own office though.Speaker 5 The problem for me is that I wont have enough to live in when Im 60 andI cant afford a private plan.So Ill probably try and keep
20、working for a few moreyears,and anyway,I heard the government is planning to raise the age of retirement2.2 Presentations (page 20)Extract 1 Good morning and thanks for coming.Today I d like to tell you about theworlds largest document management company.With a turnover of nearly sixteenbillion doll
21、ars the Xerox Corporation developsand markets innovative technologieswith products and solutions that customers depend upon to get the best results fortheir business.In my brief presentation well begin by looking at some of the keyfigures behind the companys success and how the company is structured
22、.Then Illgive an overview of Xerox around the world and finally I d like to talk about some ofthe trends affecting our market and it s future growth.If you have any questions,I ll behappy to answer them at the end.So,here you can see,the turnover for lastyear wasnearly sixteen billion dollars,with a
23、 final income of 978 million dollars.We operatedfrom our v headquarters in Rochester New York State in 160 countries with 55,000employees,with over half of those in the USA.This next chart shows you how thecorporation is split into four divisions.First of all,theres Xerox Global ServicesExtract 2 An
24、d finally theres Xerox Innovation with five centres in the UnitedStates,Canada and Europe.Note that six percent of revenue was dedicated to researchand development last year as the key part of our mission statement is,and I quote,tohelp people find better ways to do great work.OK,lets move on to loo
25、k at Xeroxaround the world in a little more detail.Take a look at this chart,which shows revenueby region.So about half our revenue is from the US market.Then Europe with overtwo.One thing Id like to point out isExtract 3 Finally,how is the market for the document industry looking?Well,it wouldbe un
26、recognisable to the people who founded the original company in 1906 and evencompared to the second half of the twentieth century.More and more offices aremoving from black and white printing to colour and from paper documents toelectronic documents.These are clearly the future opportunities and area
27、s of growth inwhat is a total market worth an estimated 112 billion dollarsSo that brings me to the end of my presentation.Thanks for listening.I hope its beenof interest.Are there any questions?2.3 Pausing (page 21)Presenter Good morning/and thanks for coming./Today/I d like to tell you about/thewo
28、rlds/largest/document/management/company./With a turnover of nearly sixteenbilliondollars/theXeroxCorporationdevelops/andmarkets/innovativetechnologies/with products and solutions/that customers depend upon to get the bestresults/for their business./In my brief presentation/we ll begin by looking at
29、/some ofthekeyfigures/behindthecompanyssuccess/andhowthecompanyisstructured./Then/Ill give an overview of Xerox around the world/and finally/I d liketo talk about some of the trends/affecting our market/and its future growth./If youhave any questions,/Ill be happy to answer them at the end./2.4 Into
30、nation and stress (page 21)Presenter Good morning/and thanks for coming./Today/I d like to tell you about/theworlds/largest/document/management/company./With a turnover of nearly sixteenbilliondollars/theXeroxCorporationdevelops/andmarkets/innovativetechnologies/with products and solutions/that cust
31、omers depend upon to get the bestresults/for their business./In my brief presentation/we ll begin by looking at/some ofthekeyfigures/behindthecompanyssuccess/andhowthecompanyisstructured./Then/Ill give an overview of Xerox around the world/and finally/I d liketo talk about some of the trends/affecti
32、ng our market/and its future growth./If youhave any questions,/Ill be happy to answer them at the end.Module 3Module 33.1advice on franchisesT= TrainerM=ManT TSo. Thats the end of my talk. Are there any question? Yes?MMThanks for your talk. It was very interes ting. Ive been thinking of starting my
33、own businessand I wondered what you thought of franchises.T TThats a good question. In general its important when you are thinking of becoming afranchisee to someone who likes to follow rules and have support from others. Entrepreneurs tendto be people who dont like following tried and tested routes
34、, so if you dont like doing what otherpeople want, then franchising isnt for you.Secondly, Id say make sure that the brand is strong and that its something you are interested in.For example, making and selling pizzas might be profitable but do you want to be doing it for thenext five years? I also t
35、hink you need to like hard work. People shouldnt think that running afranchise is less work that being a sole trader.Finally, theres the money. You still need start-up capital. This can be as low as five thousandpounds and as high as two hundred and thirty thousand pounds for a well-known brand like
36、Dominos Pizza3.2Planning a seminarRecordedRecorded messagemessageThank you for calling Business Circle Conferencing. Please state yourname and address. Then give the name of the event youd like information on and we will send itto you immediately. Please speak after the tone.RayRayHello. This is Mr
37、Ray Naunton. Thats N-A-U-N-T-O-N. Im coming to the event nextweek called Launching your business online and so youve already got my details. Anyway ,thereason Im calling is that I wont be able to arrive in time for registration and the buffet on theSunday evening. My train doesnt arrive until nine f
38、ifteen, so Im going to take a taxi straight tothe hotel. So I probably wont get to the training centre until Monday morning. I hope thats OK.Anyway its just to confirm that I will be there for the course. Oh, and could someone send me theschedule for the two days? You can email it to me at r dot nau
39、nton at worldsyouroyster dot com.Worldsyouroyster is all one word. Thats w-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r. And all in lower case.Thank you.3.3Planning a seminarKirstenKirstenHello, Kirsten speakingVanessaVanessaHi, Kirsten. Its Vanessa. Im just calling to check details for the group on Sundayevening.
40、KirstenKirstenSure. Security are opening the room at three. Is that early enough?VanessaVanessaYes, the buffet wont be setting up until four thirty so thats plenty of time. Ill get thereat four and I dont think anyone will be arriving before five. According to my records, we havetwelve. Is that righ
41、t?KirstenKirstenYes. Everyone has confirmed. Oh, that reminds me. Weve had a message from MrNaunton to say he wont be here until after nine, so hes checking straight into the hotel. Theresno point in inviting him to come after then, is there? I mean, I assume that well have finished bynine.VanessaVa
42、nessaBy seven, I hope. Well, I hope theyll have gone by then! If they want to get to knoweach other any longer, they can use the hotel bar.KirstenKirstenFine. I think thats everything, then. Do you need me to be there?VanessaVanessaNo. Theres no point in both of us interrupting our weekend. It doesn
43、t need two of us.KirstenKirstenGreat. See you on Monday. Bye.VanessaVanessaBye.3.4Leaving messageCall 1Call 1Hi, Vanessa. Its Ralph again. Sorry, I forgot to ask earlier if you can send me details ofnext months seminars. Ive got two people who really need some help with spreadsheets andaccounting so
44、ftware. I remember you said that you had some computer courses planned. Anyway,send me details on those and anything else you have coming up. Thanks. Oh. You can email it tome if thats easier. Its R for Ralph. Dot. Hensher. At Henckel. Thats H -E-N-C-K-E-L dot D-E.Thanks. Bye.Call 2Call 2Hello. My n
45、ame is Maria Monblot. The reason Im calling is that I have a booking fornext weeks business breakfast meeting. Im afraid I wont be able to attend butI would like tocome to next months instead. I assume it is on the last Wednesday of the month as usual. Pleaseconfirm this. Youve already got my number
46、 but just in case, its 768 4556.Call 3Call 3Hello. This is Jochen Anderson. I am booked in to run the seminar on design on the 25th.Ive just received the schedule for the day and it appears that I am speaking at nine thirty. Thatisnt what I agreed with you. We said Iwould be at eleven and that I wou
47、ld have ninety minutes,not one hour. You ve also described it as a talk but Im giving a workshop. Please get back to meabout this as soon as possible. Ill be in my office between two and five oclock.Call 4Call 4Hi, Vanessa. Its Kirsten. Just to let you know that Jochen Anderson is trying to get hold
48、of you. He left message on my home number to say he isnt happy about the schedule for the 25th.I havent got the details with me so I cant help really. Im sorry, but can you call him back? Heonly needs the time changing and something about title. Im sureone of the other speaker wontmind changing. You
49、 know what hes like. See you tomorrow.Call 5Call 5Hello. This is Bryan in security. Im returning your call about having the building openon Sunday. Im just calling to say thats fine. Ill be here at midday anyway so itll be OK for threeoclock. If theres anything else you can call me any time on my mo
50、bile. Its 07786 678 8890.3.5Taking notes and messagesVanessaVanessaHello, Business Circle Conferencing.JochenJochenHello. Can I speak to Kirsten, please?VanessaVanessaIm sorry, shes not here today. My names Vanessa. Can I help you?JochenJochenThis is Jochen Anderson.VanessaVanessaOh, hello, Mr Ander