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1、如有侵权，请联系网站删除，仅供学习与交流酒店英语期末考试试卷 (1)【精品文档】第 5 页试卷代码： 南京城市职业学院2015-2016学年度第二学期酒店管理专业 酒店英语 期末考试试题班级： 学号： 姓名： 2016年6月题 号一二三四五六七总分合分人分 数得分评卷人一、单选题（每题1分，共20分） 1、Good morning. _ I help you? A、WouldB、MustC、May D、Am2、I would like to _ a room, please.Aorder B、book C、see D、look3. Its very kind _ you to help me.
2、 Aof B、to C、by D、for4. Whats the _ for a double room? A. right B. rate C、money D、for5. I would like to book a double room _ bath.A. with B. of C、by D、for6.Excuse me, sir. You need to _ the form.A. fill in B. fill on C、fill of D、fill for7.We are looking forward to _ you. A. see B. saw C、seeing D、sees
3、8.Im afraid we are fully booked _ the 5th. A. with B. of C、by D、for9.Do you want to pay _ cash or _ credit card. A. in in B. by by C、by in D、in by10.The porter will show you _ your room. A. with B. to C、by D、for11.My flight will leave _ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and t
4、here is someone _ your room. A. take B. To take C、takes D、taking13.Let me _ you with your luggage. A. help B. helping C、helps D、to help14.May I _ the curtain? A. draw B. Turn on C、turn off D、make up15._ the way, how long will it take to clean the room? A. With B. On C、By D、For16.Can you _ the air co
5、nditioning? A. draw B. Turn on C、turn off D、make up17.Do you want these shirts to be _? A. starch B. starches C、starched D、starching18.Let me help you _ your luggage? A. by B. with C、on D、of19.I hope you will _ a morning call at 7:00. A. arrange B. arranges C、arranged D、making20.Ill ask a porter to
6、_ your luggage. A. take care B. take care of C、take care off D、look得分评卷人二、根据对话填写入住单（每题1分，共10分） G: Good evening, I have a reservation under the name of Mr. Tomlinson.R: Ok .Ive found it. Checking out on the 27th? G: Thats right. R: Can I take a credit card for the deposit?G: Yes, sure. Also, Id like
7、a non-smoking room please.R: Certainly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, Im right?G: You are right. And Ill stay in your hotel for 4 nights.Hotel Registration FormGuests name 客人名字Guests s
8、ex (M / F)客人性别Check-out Time退房时间Room No.房号 Preference for Rooms特别要求Floor楼层Check-in Time入住时间Means of settlement结账方式 Country（来自国家）Days of staying天数得分评卷人三、根据情境完成对话.（每题2分，共40分） Part one A：Good morning . What can I do for you, sir ?B：Yes, （ 我想预定一间房间。）A：OK ,sir . （什么时候？）B：From May 1st .A： （几个晚上？）B：For thr
9、ee nights .A： （您一行共有多少人呢？）B：Just my wife and myself .A： （哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）B：Twin-room ,please .A：Could you hold the line ,please ? （我要查查这几天有没有房间。） （先生，让您久等了。）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?B：Well take the one with windo
10、ws .A：Certainly ,sir .May I have your name and initials ,please ?B：Yes ,its Caruthers T.E.Part TwoA: Good evening. （有什么可以帮助您的，先生？）B: （三个星期前，我预定了一间带窗的两张单人床的房间） Im Caruthers T.E.A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. Sorry to have kept you waiting, sir. Yes, you have reserved a twin-r
11、oom with windows from today to the 3rd.B: Yes, exactly.A: （请出示您的护照） Thank you, sir. _（请您填一下这张登记表。）B: Ok. Here you are. Is it all right?A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）B: （我能用旅行支票付费吗？）A: Certainly. Heres the key to Room 808. Please keep it. _（晚安，并预祝您入住愉快。）B: Thank you.Part Three A：_(您想喝点什么呢，先生?)B:
12、Id like some tea._(你们这里都有些什么茶？)A: We have black tea and green tea._ (请问你想喝什么茶？)B: I dont know. _(你能给我推荐下么？)A: I suggest you to have some green tea. Green tea has a cooler flavor, _(夏天喝很好.)B: Ok, Id like a pot of Biluochun (碧螺春).得分评卷人四、判断对错（每题1分，共10分） 1. A cashier should remind his client to keep the
13、 exchange slip well. (）2. Telephone service is round the clock and free of charge in the hotel. （）3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. （）4. Guests feel pleased when the room attendant calls them by the names. （）5. The room attendant should nev
14、er touch the banknotes or documents on the desk when cleaning the guestroom. （） 6. Honesty is the best policy. （）7. The hotel staff should report the problems to the superior no matter what it is. （）8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully
15、, but never take it away with you. （）9. Some hotels accept guests personal checks （）10. Room service means to do service in the guestroom. （）得分评卷人五、阅读理解题.（每题分，共分） Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses
16、 or inns instead of hotels. They get a room for the night and the breakfast the next morning.Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the Un
17、ited States. Many of these Americas bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from stayi
18、ng at a hotel. Usually the cost is much less. Staying at an inn is almost like visiting someones home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip_.
19、 A.every year B.every season C.every month D.twice a year2.Nowadays more American travellers prefer spending nights at_. A.big hotels B.colleges and universities C.their relatives homes D. small houses and inns.3.According to the passage，which of the following is true? A.Travellers can get breakfast
20、 and lunch at small houses or inns. B.There are only a few rooms in all kinds of small inns. C.In some inns travellers cans watch TV in the rooms. D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in _for many years. A.Asia B.Europe C.A
21、merica D.AfricaMany of these Americas bed-and-breakfast inns are _. A.old buildings B.new buildings C.tall building D.small house Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms
22、. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the worlds largest. Furthermore, there is a 21-story “Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners a
23、re charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world? A. Hilton Hotel B. Trade Hotel C. the Great Wall Hotel D. Rossiya7. How many people can this largest hotel accommodate at one time? A. 3,200 B. 6,000 C. 930 D. 3,0008. How m
24、any people work in this largest hotel? A. 3,200 B. 6,000 C. 930 D. 3,0009. Which part of the hotel is known as the largest in the world? A. The Presidential tower. B. The Central courtyard. C. The Ballroom. D. The Suite.10.Foreigners have to pay _ more than the usual rate Russian officials pay. A. 16 times B. 21 times C. 12 times D. 6 times得分评卷人五、回答问题.（共0分） 、 hat servicesisThe Front Office responsible for ?（4分）、Do you know how many ways in which the guests can usually pay their hotel bills?（6分）