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1、银行服务制度的建立与管理课后测试银行服务制度的建立与管理课后测试银行服务制度的建立与管理课后测试单选题1. 以下属于服务型产品的是（ ）A 手机银行 B 第三方支付 C 保险 D 代发工资 正确答案： D2. 以下关于一流管理者的描述正确的是（ ） A 自己不干，下属快乐的干 B 自己不干，下属拼命的干 C 自己不干，下属主动的干 D 自己干，下属跟着干 正确答案： A3. PDCA管理循环中，D代表（ ）A 计划 B 执行 C 检查 D 改善 正确答案： B4. PDCA管理循环中，C代表（ ）A 计划 B 检查 C 执行 D 改善 正确答案： B多选题5. 银行的产品类型包括（ ） A 渠
2、道型产品 B 理财型产品 C 服务型产品 D 融资型产品 正确答案： A B C D6. 以下属于管人方面的是（ ） A 人际关系 B 工作原理 C 工作改善 D 下属培养 正确答案： A D判断题7. PDCA管理循环，是全面质量管理所应遵循的科学程序。正确答案： 正确8. 制度一定是越复杂越好。正确答案： 错误9. 制度必须要不停的创新，与时俱进。正确答案： 正确10. 网点现场管理，主要是靠大堂经理，因此，网点环境要全部交给大堂经理。正确答案： 错误结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16nnrjd5dj.13svvc,
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