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1、信用社（银行）违规处罚细则违规处罚细则信用社（银行）违规处罚细则1、未按营业环境规范要求，任意摆放、张贴、悬挂与规定无关的物品。扣罚网点负责人、单位负责人5元。 2、临柜员工仪装仪表不符合规范化标准，扣罚当事人3050元，网点负责人5元。 3、服务态度冷淡，服务过程或接电话时，未使用规范化服务用语，谈话生、冷、硬、顶，扣罚当事人2030元，网点负责人5元。4、在办公场所营业时间内，行为举止有失端庄，站立倚墙靠台、半躺半坐或趴在柜台、桌面上休息，扣罚当事人2030元，网点负责人5元。 5、服务时有挖苦、嘲笑、讽刺、污辱客户的语言或行为，扣罚当事人100元，网点负责人、单位负责人5元。 6、发生和
2、客户吵架事件。当事人待岗，扣罚网点负责人、单位负责人5元。 7、服务效率低下，客户反映强烈，扣罚当事人3050元，网点负责人、单位负责人5元。 8、在服务过程中，未按规定站立服务，对客户咨询不认真，不耐心，扣罚当事人30元，网点负责人、单位负责人5元。 9、营业期间带小孩，因私会客，串岗聊天营业时间看电视、吃零食、干私活、喧哗嬉戏等。扣罚当事人3050元，网点负责人、单位负责人5元。 10、因打私人电话影响办理业务。扣罚当事人30元，网点负责人、单位负责人5元。11、办理业务不遵守先外后内的服务规章，扣罚当事人20元。 12、故意为难客户办理通存通兑业务，扣罚当事人20元，网点负责人5元。 1
3、3、迟到、早退、溜班。扣罚当事人20元，网点负责人、单位负责人5元。14、不按规定时间营业，扣罚当事人50元，网点负责人、单位负责人5元。15、发生电脑线路故障不及时上报，影响正常业务的，扣罚网点负责人5元。 16、因服务态度，服务质量不好，客户向上级投诉，且调查属实。扣罚当事人50元，网点负责人、单位负责人5元。 按以上违规处罚细则，凡当事人被处罚金额累计达100元者。待岗培训，直至下岗。结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16j3nl,g0xp.2s5ful8yfsg7zbcbzd4hl8mdsykwv7lghydb3iu
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