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1、Chapter Three. Business skills: Leaving&taking messages比较常见的中式英语比较常见的中式英语中式英语的特点中式英语的特点:Wrong Collocation错误的搭配错误的搭配 Syntactic Error语法错误语法错误Improper Word Order语序不当语序不当Ambiguous Reference语义不明语义不明EXAMPLE:在将来的在将来的30到到50年间，我们在经济上将达到经济年间，我们在经济上将达到经济发达国家的水平。发达国家的水平。 A: in another 30 to 50 years, we shall a
2、pproach the level of the economically developed countries B: in another 30 to 50 years, we shall approach the level of the developed countries(通常情况下，通常情况下，“发达国家发达国家”已经意味着是经济上已经意味着是经济上发达的国家，因此，没有必要再加上修饰语。发达的国家，因此，没有必要再加上修饰语。) 许多跨国公司已经在中国开始了各种商业活动。许多跨国公司已经在中国开始了各种商业活动。 A: Hundreds of transnational fir
3、ms have started various businesses in China B: Hundreds of transnational firms have started businesses in Chinavarious这个词是中式英语的又一典型多余修饰这个词是中式英语的又一典型多余修饰语。语。 类似的名词词组（类似的名词词组（“a series of” “all sorts of”, and “ different kinds of”) 在翻译在翻译中通常不必译出。在汉语中需要它们来表明复中通常不必译出。在汉语中需要它们来表明复数，然而在英语中只需以名词的复数形式出现。数，然
4、而在英语中只需以名词的复数形式出现。 EXAMPLE:今年从外国进口的汽车急剧地下降。今年从外国进口的汽车急剧地下降。 A: imports of foreign automobiles have declined sharply this year B: imports of automobiles have declined sharply this year在这里在这里foreign是个缀余，因为是个缀余，因为import的车不的车不可能是可能是domestic的的 EXAMPLE: 1、 身身份介绍份介绍 (Personal Identification) 2、 工作环境与日常事务工作
5、环境与日常事务 (The office，general business，environment and routine) 3、接待与闲暇活动、接待与闲暇活动 (Entertainment of clients，free time，relationships with colleagues and clients) 4、商务旅行、商务旅行 (Travel) 5、健康、健康 (Health) 6、购买与销售、购买与销售 (Buying and selling) 7、公司结构、系统及程序、公司结构、系统及程序 (Company structures，systems，processes) 8、产品与
6、服务、产品与服务 (Products and services) 9、成果与成就、成果与成就 (Results and achievements) 其外，还会涉及其他的一般商务话题（其外，还会涉及其他的一般商务话题（Business issues）电子邮件（Email）BEC写作主要考查体裁 由于BEC考题中已给出电子邮件的收件人和主题，所以考生只需要写称呼、正文和结束语，签名也可免去。礼貌礼貌(Courtesy) 例如：Dear Mrs. Walters,Because you delayed so long in your response, Model GSF is off stock.
7、 If you are interested, we have some similar models on hand.Yours truly,修改： Dear Mrs. Walters If I had known your needs before May 20, I could have shipped Model GSP immediately. However, the spring sale drained our stock. The Model GSK, a similar instrument, is in stock, and you could have it at th
8、e same price as the GSF. It normally sells for $10,000 more. we will ship it as soon as you give us the word.Yours sincerely使用礼貌友好的词汇 A. 说“Thank you , 例如: Thank you for your letter of yesterday. Thank you for your prompt reply. Thank you for helping us in this respect. Thank you for your information
9、. 用词用词准确准确(correctness) 包括四层意义，即阅读人能理解、接受的英语水平；使用精确措词，传达准确信正确地使用语法和标点符号；拼写正确和恰当的语言风格。请比较下面两组例词： Formal Informalapproximately inquire ascertain obtain assist participate construct purchase contribute sufficient difficult utilize AboutAskfind outreceivehelpsharebuildbuygiveenoughharduse例题You are the s
10、ales manager of a company and you are going to book the companys car service.Write a note to the coordinator of the companys car service:Explaining the reason for booking car service.Telling him when you need the car Giving the meeting place and your contact numberMarch 20thDear Sir, Im writing to b
11、ook car service to pick up an important client at Beijing Airport. Id like to use the car at 3:00 p.m. on March 23rd. Please meet me at the front gate of our company at the appointed time. For your convenience, my contact number is 070-4575-7338.Steven HawkinManager, Marketing Dept. Taking and Leavi
12、ng messagesA to ask for permissionB to complain about a mistakeC to confirm something is OK D to request informationE to offer informationF to change a bookingG to request helpH to cancel arrangementsListening: Taking notes and messages0. Hello. This is Michael James speaking and this is a message f
13、or Lelia. Michael James called for Lelia. (4 words)1. Id be grateful if you could return this call on my home number. Call him back _ _ _ _. (4 words)2. I am calling to inform you that the next meeting is on the 23rd. Please note _ _ _ _ _ _ _ _. (8 words)3. Would you mind checking and letting me kn
14、ow the final dates? Please confirm _ _ _. (3 words)4. I just wanted to say that Im sorry for any confusion. He apologized _ _ _. (3 words).on his home numberthat the next meeting is on the 23rdthe final datesfor any confusione.g. Vanessa receives a call from Jochen Anderson. Listenand take notes on
15、any important:Checking and clarifying details? _ _.Confirming actions? _ _.Requesting further information? _ _.Listen again. What phrases does Vanessa use for:* Dates _* Times* Numbers _The event is on the 25th.The schedule says Jochen is speaking at 9.30pm but hes supposed to speak at 11am. Hed act
16、ually prefer to speak at 2pm. His mobile is 0778 890 8895.So thats/ I see./ let me read that back to you.Let me check.Ill have to checkthen call you back./ Ill call back in an hour.Could you give me your?However, before you confirm these details, read some correspondence and make any changes and not
17、es on the schedule. Finally, meet with your partner to discuss and confirm the final version.From: r.thornethorneconsultants.bizSubject: workshopThank you for inviting me to run a workshopon the 15th. I am delighted to confirm that Iwill be able to attend. I would like to suggestthe title: You might
18、 want it but does yourcustomer? It will be about targeting thecustomer and improving service. Does thatsound OK? Im currently available eithermorning or afternoon. Please confirm asap.RegardsRTTELEPHONE MESSAGE Fiona Brewster called. She has aproblem with speaking on the 15th.Shes going to be late s
19、o asked tospeak later in the day. Can you changeher session? Maybe to later in themorning or the afternoon?Student ASecurity just said theyprobably wont be openingthe building until 9.15 on the15th. Its a problem withstaffing!TELEPHONE MESSAGE Laszio Reiner called to confirm histalk. His flight land
20、s at 8.30 onSunday evening. Will you be meetinghim? By the way, he seems to thinkhes speaking for two hours not one.He also said it isnt reallly a talk more of a discussion and workshop.Can you let him know?Subject: another change!HiI rang earlier and left a messagesaying Id be late and couldnt doth
21、e morning session. Actually Ican now but it will have to be midmorning. Then I definitely have toleave after lunch. Sorry to changethings around like this.FionaThe company doing the buffeton Monday have made a mistake.They cant guarantee 1 pm. Doyou mind if its 1.15?Student BWork in pairs.Student A:
22、 Your name is Andrzej Welanetz. You telephone Kristen at Business Circle Conferencing. Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of your staff on this course and find out what dis
23、counts can be given on group bookings. Student B: You work for Business Circle Conferencing. Someone calls to speaks to your colleague Kristen but she has taken the day off today. Take a message using the form below.To: _Caller: _Message: _KristenAndrzej WelanetzPlease email detailsof the next telep
24、hone skillscourse to (email address).Hes sending five people so also include details ofdiscounts on group bookings. Your name is Sergiusz Parteka. You telephone Vanessa at Business Circle Conferencing. Postpone your booking for the seminar on online businesses next Tuesday (the 13th) and apologize f
25、or the cancellation. Request details oo the dates for the next similar seminars after the 13th and find out if the money for the seminar is refunded.5. Now make another similar call.Student A: Student B: You work for Business Circle Conferencing. Someone calls to speak to your colleague Vanessa but
26、she is in a meeting. Take a message using the form above.To: VanessaCaller: Sergiusz PartekaMessage: Hes sorry buthes postponing his bookingfor the seminar on the13th. Please send dates for the next seminar andexplain if the course feecan be refunded. Take notes and write brief and clear messages123
27、451. Please email Ralph detail of nextmonths seminars at r.hensherhenckel.de.2. Maria Monblot wants to attend nextmonths business breakfast meeting notthis months.3. Please call Jochen Anderson about theschedule for the 25th between two andfive oclock. He wants to change the timeand length of his workshop.4. Please call John Anderson on behalf of Vanessa about the schedule on the 25th.5. Bryan in security confirmed the openingarrangements for Sunday. Call him on07786 678 8890 if there is anything else.