《前厅部前台岗位技能培训标准国际星级酒店宾馆手册 RM-FO-GS-20-04 Group Check Out 团队结账程序.doc》由会员分享，可在线阅读，更多相关《前厅部前台岗位技能培训标准国际星级酒店宾馆手册 RM-FO-GS-20-04 Group Check Out 团队结账程序.doc（2页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO Rec-20-04Effective Date:Division:Front OfficeRevised Date:Section:ReceptionPrepared by : Approved by:SUBJECT:Group Check Out 团队结账程序_OBJECTIVE目的：GSO on duty must check that all billing instructions are adhered to.当班主管应检查所有团队资料齐全POLICY政策：Groups must be
2、 accurately checked out with the correct charges and all incidental charges must be collected before the group departs. 保证团队帐及所有客人的散帐准确无误地在团队离店前结清。PROCEDURES 程序： 1. Prior to commencing a group check out, obtain the group file and check the billing instructions.团队结账以前应整理并检查所有团队资料，核对付账方式。2. Ensure tha
3、t all charges on the group master folio are correct. The charges must correspond with the breakdown and total of the amount on the Group Order checked.保证总账单所有账目准确无误， 并与团队预订单总额一致。3. If the folio does not balance, check the groups file for amendments. If folio is wrong, adjust accordingly.有时由于某些原因账目不平
4、，根据团队预订单做相应调整。4. If all charges are to be settled by the group leader, company or travel agent, transfer the related incidental folios to the group master folio.如果所有费用都由团队领队，公司或旅行社结账，要将所有费用转到团队总账单中。5. Print master folio and incidental charge folio. 打印总账账单和客人散费账单。6. Present the final folio to the gro
5、up leader for perusal and obtain signature, verifying acceptance of the charges. Check out master folio and incidental charge folios. In certain instances the Master Folio need NOT be signed by the Tour Leader.请团队领队确认总账账单并签字，将总账账单和散费账单结账。在某些情况下总账账单不需要团队领队签字确认。7. If all incidental charges are to be s
6、ettled by the individual guest, follow normal FIT check out procedures.如果团队散客费用由客人自付，可以按照普通客人结账程序进行。8. Check out master folio after all guests have settled their incidental accounts. If incidental accounts are not completely settled, politely inform the group leader. Ask for the guests concerned to be informed to settle their incidental charges.团队散客费账单都结账后，将总账账单结账。如果有客人未结散费，必须礼貌地通知团队领队。请团队领队通知客人结账。9. The Master Folio and all supporting documents will be sent to Accounting with the shift audit.团队总账账单和相关凭证必须上交财务部处理。Reviewed by : Approved by: _ Division Head General Manager2