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1、本文格式为Word版，下载可任意编辑IT支持工程师岗位职责IT支持工程师职责任职要求 IT支持工程师岗位职责 IT Application Support Senior Engineer技术支持高级工程师(J20404) 捷信消费金融有限公司 捷信消费金融有限公司,捷信 Duties and Responsibilities: 1. Establish and maintain effective working relationships with all stakeholders; 2. Provide daily support to users to protect on-going
2、business; 3. Understand in depth of the business processes supported by the system; 4. Monitor system performance; 5. Ensure application and service processes and outputs are error free and complete; 6.Ensure that applications and related services are documented and kept current; 7. Ensure continuit
3、y and quality by owning the resolution of issues across platforms. Track progress and escalating as appropriate unless resolution reached; 8. Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate; 9. Support the development teams and the 24/7 group in deploying applications and solving problems, responsible for system version upgrade activity.第 1 页 共 1 页