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1、2021年黑龙江大学英语考试模拟卷（7）本卷共分为1大题50小题，作答时间为180分钟，总分100分，60分及格。一、单项选择题（共50题，每题2分。每题的备选项中，只有一个最符合题意） 1.Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a
2、favour to get it put right. (76)It is the shopkeepers responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes lat
3、er. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the man
4、ager. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or
5、other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to keep copies of your own letters and any you receive. If your complaint is a just one, the shopkee
6、per may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special los
7、s, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers Association.The shopper may wake a complaint because _.Athe article bought is not up to standardBit doesnt do what is cl
8、aimed for itChe dislikes causing a fussDhe was at fault in buying the article 2.To us it seems so natural to put up an umbrella to keep the water off when it rains. But actually the umbrella was not invented as protection against rain. (77)Its first use was as a shade against the sun. Nobody knows w
9、ho first invented it, but the umbrella was used in very ancient times. Probably the first to use it were the Chinese, in the eleventh century B.C. We know that the umbrella was used in ancient Egypt and Babylon as a sunshade. And there was a strange thing connected with its use: it became a symbol o
10、f honor and authority. In the Far East in ancient times, the umbrella was allowed to be used only by royalty or by those in high office. In Europe, the Greeks were the first to use the umbrella as a sunshade. And the umbrella was in common use in ancient Greece. But it is believed that the first per
11、sons in Europe to use the umbrella as protection against the rain were the ancient Romans. During the Middle Ages, the use of the umbrella practically disappeared. Then it appeared again in Italy in the late sixteenth century. (78) And again it was considered a symbol of power and authority. By 1680
12、,the umbrella appeared in France, and later on in England. By the eighteenth century, the umbrella was used against rain throughout most of Europe. Umbrellas have not changed much in style during all this time, though they have become much lighter in weight. It wash t until the twentieth century tha
13、t women s umbrellas began to be made in a whole variety of colors.At first, the umbrella was used as _.Aprotection against rainBa shade against the sunCa symbol of powerDa symbol of honor 3.Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if somethi
14、ng you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. (76)It is the shopkeepers responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom y
15、ou have entered into an agreement. The manufacturer may have a part to play but that comes later. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the a
16、ssistant may also be the owner so you can complain direct. In a chain store ask to see the manager. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. A
17、t this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to kee
18、p copies of your own letters and any you receive. If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only whe
19、n you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers Association.When complaini
20、ng in person, you should _.Aget a receipt for what you buyBspeak to someone in authorityCtalk direct to the assistantDask to see the buyer 4.Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what
21、was claimed for it, you are not asking for a favour to get it put right. (76)It is the shopkeepers responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufactur
22、er may have a part to play but that comes later. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complai
23、n direct. In a chain store ask to see the manager. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers,
24、 but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to keep copies of your own letters and any you receive.
25、 If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted a
26、t once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers Association.If you write a letter to complain, _.Aask what receipt numbers
27、you should giveBsay how you feel about the matterCit is necessary to send receiptDit is important to keep a record of what you say 5.To us it seems so natural to put up an umbrella to keep the water off when it rains. But actually the umbrella was not invented as protection against rain. (77)Its fir
28、st use was as a shade against the sun. Nobody knows who first invented it, but the umbrella was used in very ancient times. Probably the first to use it were the Chinese, in the eleventh century B.C. We know that the umbrella was used in ancient Egypt and Babylon as a sunshade. And there was a stran
29、ge thing connected with its use: it became a symbol of honor and authority. In the Far East in ancient times, the umbrella was allowed to be used only by royalty or by those in high office. In Europe, the Greeks were the first to use the umbrella as a sunshade. And the umbrella was in common use in
30、ancient Greece. But it is believed that the first persons in Europe to use the umbrella as protection against the rain were the ancient Romans. During the Middle Ages, the use of the umbrella practically disappeared. Then it appeared again in Italy in the late sixteenth century. (78) And again it wa
31、s considered a symbol of power and authority. By 1680,the umbrella appeared in France, and later on in England. By the eighteenth century, the umbrella was used against rain throughout most of Europe. Umbrellas have not changed much in style during all this time, though they have become much lighter
32、 in weight. It wash t until the twentieth century that women s umbrellas began to be made in a whole variety of colors.Who first used umbrellasAChineseBRomansCGreeksDEgyptians 6.To us it seems so natural to put up an umbrella to keep the water off when it rains. But actually the umbrella was not inv
33、ented as protection against rain. (77)Its first use was as a shade against the sun. Nobody knows who first invented it, but the umbrella was used in very ancient times. Probably the first to use it were the Chinese, in the eleventh century B.C. We know that the umbrella was used in ancient Egypt and
34、 Babylon as a sunshade. And there was a strange thing connected with its use: it became a symbol of honor and authority. In the Far East in ancient times, the umbrella was allowed to be used only by royalty or by those in high office. In Europe, the Greeks were the first to use the umbrella as a sun
35、shade. And the umbrella was in common use in ancient Greece. But it is believed that the first persons in Europe to use the umbrella as protection against the rain were the ancient Romans. During the Middle Ages, the use of the umbrella practically disappeared. Then it appeared again in Italy in the
36、 late sixteenth century. (78) And again it was considered a symbol of power and authority. By 1680,the umbrella appeared in France, and later on in England. By the eighteenth century, the umbrella was used against rain throughout most of Europe. Umbrellas have not changed much in style during all th
37、is time, though they have become much lighter in weight. It wash t until the twentieth century that women s umbrellas began to be made in a whole variety of colors.The umbrella was used only by royalty or those in high office _.Ain Europe in the eighteenth centuryBin ancient Egypt and BabylonCin the
38、 Far East in ancient timesDduring the Middle Ages 7.Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. (76)It is the sh
39、opkeepers responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later. Complaints should be made to a responsib
40、le person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager. Even the bravest person finds it diffi
41、cult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article
42、. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to keep copies of your own letters and any you receive. If your complaint is a just one, the shopkeeper may offer to replace or repair the fault
43、y article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tear
44、s your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers Association.You can ask for your money back only if _.Athe article cannot be replaced or repairedBthe article has had hard wearCyou have gone back immediatelyDthe a
45、rticle has not gone up in price since you bought it 8.Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. (76)It is the
46、shopkeepers responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later. Complaints should be made to a respons
47、ible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager. Even the bravest person finds it dif
48、ficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to keep copies of your own letters and any you receive. If your complaint is a just one, the shopkeeper may offer to replace or repair the