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1、2022年6月英语四级阅读理解练习 （3） 阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项Whenaconsumerfindsthatanitemsheorheboughtisfaultyorinsomeotherwaydoesnotliveuptothemanufacturer'sclaims,thefirststepistopresentthewarranty,oranyotherrecordswhichmighthelp,atthestoreofpurchase.Inmostcases,thisactionwillproduceresults.However
2、,ifitdoesnot,therearevariousmeanstheconsumermayusetogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneral,thehigheruphisorhercomplaint,thefasterheorshecanexpectittobesettled.Insuchacase,itisusuallysettledintheconsumer'sfavor,assumingheorshehasa
3、justclaim.Consumersshouldcomplaininpersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,itisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmly,andespeciallywhentheconsumercandemonstratewhatiswrongwiththeiteminquestion.Ifthiscannotbed
4、one,theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,TheleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclearisbetterthanThisstereodoesnotwork.Thestoremanagermayadvicetheconsumertowritetothemanufacturer.Ifso,theco
5、nsumershoulddothis,statingthecomplaintaspolitelyandfirmlyaspossible.Ifapolitecomplaintdoesnotachievethedesiredresult,theconsumercangotoastepfurther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumer'srights.1Whenaconsumerfindst
6、hathisorherinit,thefirstthingheorsheshoulddoisto_.A)complainpersonallytothemanagerB)threatentotakethemattertocourtC)writeafirmletterofcomplainttothestoreofpurchaseD)showsomewrittenproofofthepurchasetothestore查看原文2Howcanaconsumermakehisorhercomplaintmoreeffective,accordingtothepassage?A)Explainexactl
7、ywhatiswrongwiththeitem.B)Threatentotakethesellertocourt.C)Makepoliteandgeneralstatementsabouttheproblem.D)Avoidhavingdirectcontactwiththestoremanager.查看原文3Accordingtothepassage,whichofthefollowingissuggestedasthelastalternativethatconsumersmayturnto?A)Complaintothestoremanagerinperson.B)Complaintot
8、hemanufacturer.C)Writeacomplaintlettertothemanager.D)TurntotheConsumers’RightsProtectionOrganizationforhelp.查看原文4Thephraseliveuptointhiscontextmeans_.A)meetthestandardofB)realizethepurposeofC)fulfillthedemandsofD)keepthepromiseof查看原文5Thepassagetellsus_.A)howtosettleaconsumer’scomplaintaboutafaultyitemB)howtomakeaneffectivecomplaintaboutafaultyitemC)howtoavoidbuyingafaultyitemD)howtodealwithcomplaintsfromcustomers查看原文第4页 共4页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页第 4 页 共 4 页