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1、酒店销售部英语基础培训酒店销售部英语基础培训 客人进店:(向客人打招呼) 1. Hello ,it is very nice to meet you ,wele to our hotel.(Im _,from sales$marketing department.)(您好见到您非常高兴欢迎来到我们酒店。(我是_x来自市场销售部) 2. Wish you could enjoying staying here with Us.(希望您能够享受和我们呆在一起的时光) 3. (吃饭)Enjoy your meal!/ May you have a good time /Hope you have a
2、 good appetite.请享受您的美味/ 希望您能有个愉快的用餐时光/希望您恩能够有个好胃口。 4. If you have any problem,please just tell me,i will do anything that in my power to smooth them away. 如果您有任何问题请直接告诉我就行了我会尽我所能为您解决。 5. Please be careful,the floor is slipped.请小心一点地板有些滑 6. Good morning (早上好上午好)/ Good afternoon( 下午好)/Good evening(晚上好
3、)/ Have a good night.晚安 客人住进房间 7. sir /maam,is there anything i can help you ?先生/女士有任何我可以为您效劳的么? 8. If you need any help,you could call 000000/Here is my phone number.如果您需要任何帮助请直接拨打/这里是我的电话号码。 客人离店 9. Goodbye,sir/maam, hope you had a great time ,we are sincerely looking forward your next ing .再见先生/女士希望您在这里度过了一个愉快的时光我们热诚欢迎您的下次光临。 10. Here is my card, would you mind giving me your card,please.这是我的名片您介意给我您的名片么? 11. With pleasure. 这是我的荣幸。 第 2 页 共 2 页