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1、精选优质文档-倾情为你奉上肯德基服务英语 菜单Menu 经济豪华餐Meal ? Roasted chicken burger combo黄金烤鸡腿堡套餐 ? Mini burger combo田园脆鸡堡餐 ? Extra tasty crispy burger combo劲脆鸡腿堡餐 ? Zinger burger combo香辣鸡腿堡餐 ? Mexican Twister combo墨西哥鸡肉卷餐 ? Dragon Twister combo老北京鸡肉卷餐 ? New Orleans roast wings combo新奥尔良烤翅餐 ? Hot wing combo香辣鸡翅餐 ? Bucke
2、t meal外带全家桶 快乐儿童餐Kids meal ? A set：Nugget+Mashed Potato+Mirinda ? B set：Original Recipe+French Fries+Mirinda ? C set：Mini Burger+French Fries+Mirinda 鸡类产品Chicken Products ? Original Recipe吮指原味鸡 ? Hot Wings香辣鸡翅 ? New Orleans roast wings新奥尔良烤翅 ? Zinger burger香辣鸡腿堡 ? Extra tasty crispy劲脆鸡腿堡 ? Mini Burg
3、er田园脆鸡堡 ? Mexican Twister墨西哥鸡肉卷 ? Dragon Twister老北京鸡肉卷 ? Popcorn Chicken劲爆鸡米花 ? Nuggets上校鸡块 ? Roasted chicken burger黄金烤鸡腿堡 早餐Breakfast ? Egg & Pork Congee皮蛋瘦肉粥 ? Chicken & Mushroom Congee香菇鸡肉粥 ? Seafood & Egg Congee海鲜蛋花粥 ? Egg & Pork Floss Twister鸡蛋肉松卷 ? Egg & Pork Sausage Twister鸡蛋猪柳卷 早餐优惠组合Braekfa
4、st Combo ? Cheese & Egg Burger Combo芝士蛋堡餐 ? Mini burger combo田园脆鸡堡餐 ? Mini burger with Egg combo田园脆鸡堡加蛋 ? Pork & Egg Burger combo猪柳蛋堡餐 ? Congee & Potato Stix Combo花式粥餐 ? Egg & Pork Floss Twister Combo鸡蛋肉松卷餐 ? Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐 早餐饮料及配餐Drinks & Side Items ? Orange Juice都乐鲜橙汁 ? Fre
5、sh Milk/ Hot Milk鲜牛奶/热牛奶 ? Milk Tea奶茶 ? Potato Stix香脆薯棒 ? French Fries薯条 ? Mashed Potato土豆泥 ? Corn on the cob香甜粟米棒 ? Egg & Vegetable Soup芙蓉鲜蔬汤 ? Dinner Roll胡萝卜餐包 ? Corn Salad玉米沙拉 ? Seasonal Vegetable四季鲜蔬 Dessert甜点 ? Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓 ? Sundae圣代Chocolate/Strawberry巧克力/草莓 ?
6、Egg Tart葡式蛋挞 Drinks饮料 ? Pepsi Cola百事可乐 ? Seven-up七喜 ? Mirinda美年达 ? Ice Tea雀巢冰爽茶 ? Ice Tang雀巢橙C ? Coffee咖啡 ? Tea红茶 ? Milo美禄 ? Tang橙汁 ? Milk牛奶 ? Nine Lives Juice九珍果汁 ? Good Balance Tea清衡茶 Condiments & Common Restaurant Items调味品和日常用品 ? Ketchup番茄酱 ? Coffee mate奶精 ? Sugar糖 ? Sweet & Sour Sauce糖醋酱 ? Sweet
7、 Chili Sauce甜辣酱 ? Napkin/Tissue餐巾纸 ? Stirrer搅拌棒 ? Straw吸管 ? Toothpick牙签 ? Spoon勺子 ? Tray托盘 ? Cup杯子 服务七步曲 欢迎光临Greeting ? Good morning. Welcome to KFC!早上好，欢迎光临肯德基！ ? May I help you, sir?能为您效劳吗，先生？ ? May I take your order now?您现在要点餐么？ ? Welcome to KFC. May I take your order? 欢迎光临肯德基，您现在要点餐么？ ? Hello! K
8、FC Restaurant at your service!您好，肯德基餐厅为您服务 ? Excuse me, madam, what can I do for you?我可以帮你什么忙么，女士？ 点餐Ordering ? Would you like anything else?还需要我为您点什么吗？ ? Could you repeat the order, please?请重复一下您点的餐，好吗？ ? How many cups would you like to have, sir?您要几杯，先生？ ? May I know how many people?请问一共几位用餐？ ? We
9、ll, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话，我建议您打包。 ? What would you like to drink, sir?先生，您想喝点什么饮料？ ? Would you have it here or for take away?请问您在这里吃还是打包？ ? Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ？ 建议性销售Suggestive selling ? Would
10、you like some soup, madam?您要点汤么，女士？ ? Would you like to try our latest promotion?您想尝尝我们的新产品吗？ ? Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐，先生 ? This bucket would be a perfect choice for a family of three.我认为这份全家餐适合三口之家。 ? If you prefer a light burger, the Mini Burger Combo would
11、be a good option.如果您喜欢清淡一点的汉堡，我建议您来个田园脆鸡堡餐。 ? We have a variety of chicken foods.我们有各种鸡类产品可供选择。 ? Would you like one more order of French Fries?要不要再来份薯条？ 找零和结账change and check-out ? Do you have 50 fen?请问您有5毛钱吗？ ? Here is your change, miss.这是您的找零，小姐。 ? Im sorry we dont accept foreign currency.很抱歉我们不收
12、外币。 ? It is very kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。 ? Sorry, we cant accept this, it is counterfeit.抱歉，这是假币。 ? Thank you, thirty eight yuan & fifty fen, please.总共是38.5。 ? You have ordered 2 bucket for 116 yuan. Is that right?您订了两个全家桶一共是116元，请问还需要什么吗？ 呈递餐饮，感谢顾
13、客Closing ? Every Kids Fun Meal comes with a free toy.儿童餐有玩具送 ? Have a nice meal.祝您用餐愉快 ? Have a pleasant weekend, sir.祝您周末愉快，先生 ? Hope you enjoy the meal.希望您吃得开心 ? It is a pleasure to be of service.为您服务我很荣幸。 ? Always at your service, madam.欢迎下次光临，女士 ? My pleasure.乐意为您效劳 大厅服务Lobby service ? Could you
14、 please wait in line, sir?先生，请您排队等候好吗 ? Excuse me, sir, may I take these away?对不起，先生，我可以把这些空盘子收走吗 ? Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转 ? Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟 ? May I suggest that you keep an ey
15、e on your handbag.请保管好您的手提袋 ? Miss, do you mind sharing this table with others?小姐，别的客人想和你共用这张桌子，好吗 ? We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00 ? Would you like a baby chair for your child?要不要给您的小孩拿张婴儿椅 顾客抱怨处理Service Recover ? Could you wait a minute?请等一分钟左右，好吗 ? Sorry, mad
16、am, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first?对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗 ? Ill get the manager for you. Hell be glad to help you.我去把经理叫过来，他会很乐意帮助你 ? Im terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉 ? Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗 ? Im sorry I made a mistake with your order, madam.夫人，很抱歉我下错单了 专心-专注-专业