亚马逊邮件回复模板(共46页).docx

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1、精选优质文档-倾情为你奉上Dear,Iamverysorry,weshipfromChina,beacuseofthestongandheavysnow,factoryhastostopworkingandtheChinesetraditionalFestivalisontheway,oursupplierisgoingtohaveholiday.SoIthink,giveyoufullrefundratherthanwaitforlongtime,willbebetter.Sorryforanyinonvenience. 要好评邮件Hihere,Thanksforyoursupporttop

2、urchaseourproducts,andwewouldliketomakeimprovementsintermsofproducts,service,quality,sourcing,etc.Itwouldbehighlyappreciatedifyoucouldleaveusapositivefeedbackandproductreviewwhichwillbeagreatencouragementforustodobetterinthefuture.Pleasefeelfreetocontactus,ifthereisanythingwecandoforyou.Sorryforanyi

3、nconveniencecaused.Haveaniceholiday!.BestregardsDear, Sorrytotroubleyou.Weshipfromchina,andtheestimatedeliverydateis(January15,2016- Feb 3,2016) in Amazon,sorry for the long time,but beg yourunderstanding!WesellabidingbyAmazonsalesrules.Hopeyoucanunderstandandsupportourbusiness. Really sorry for thi

4、s. We have given you a refund. Pls check your account later. Any question pls contact me, I am here for you all the time.Thanks for your support and understanding! Have a nice day! :)BemallHihere,Sorrytotroubleyouagain.WeshipfromHongkong,andtheestimatedeliverydateis(Monday,January4,2016-Wednesday,Ja

5、nuary20,2016)inAmazon.Sorryforthelongtime,butbegyourunderstanding!WesellabidingbyAmazonsalesrules.Hopeyoucanunderstandandsupportourbusiness HiI have contacted customer already and with the inform of estimate delivery date, sorry but please check it again. Thank you Hi here, Sorry to trouble you,It i

6、s said shipping time too long, I have checked the order already, it is in the standard delivery time, and have contacted the customer to explain for this issue. We have given the customer full refund.Have a nice day! :) hope a nice year for both you and me!要好评Hello,Thanksforyourcontinuoussupporttoou

7、rproducts,andwewouldliketomakeimprovementintermsofservice,quality,sourcing,etc.Itwouldbehighlyappreciatedifyoucouldleaveusapositivefeedbackandproductreviewthatisagreatencouragementforus.Pleasekindlytocontactus,ifthereisanythingsupportneeds.Sorryforanyinconveniencecaused.HaveanicedayQBestregardsDear,

8、Donotworry,WewillsendyoutheCorrectproduct.WehavesendyoutheTibetbraceletwhichyoubuy,notapendant. Dear, we have cancel the order,and have give you a refund.please check your account later. 差评邮件Dear, Sorry to trouble you again. I am writing to confirm that have you received the refund yet?And could you

9、 please remove the feedback as an important support and encouragement? I am a new seller and just out of college in June,2015. As a proverb saysEveryone deserves a second chance. could you please give me the second chance? Look forward to your reply. Thanks for your support and understanding! Wish a

10、 happy life!Kindness regards,kubaier已经退款,求好评Dear, First of all, please accept my deepest apologies for the long delivery time.As a seller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from China. Its a l

11、ong way, the logistics cant be controlled. I can totally understand your feeling if I were you. And beg your understanding, too. Really sorry for this. We have given you a refund. I am a new seller and just out of college in June,2015. It is my first job, maybe I could not do better than the other s

12、ellers, but I will do my best to do my work to improve product and service. And will be very grateful if you can leave me a 5 star feedback if you are satisfied with my service. Happy New Year! Hope a nice year for both you and me! Have a nice day :)Best regardskubaierDear, Sorry to trouble you agai

13、n. I am writing to confirm that have you received the refund yet? And pls let me know if there are something I can do for you. Really sorry for the delay and my poor service. Beg your forgiving and understanding!And could you please remove the feedback as an important support and encouragement? Look

14、 forward to your reply. Thanks for your support and understanding! Wish a happy life!Kindness regards,Amstyle Hello, First of all, please accept my deepest apologies for your unsatisfaction. We are really sorry about the trouble. For this part give you big problem, we are really sorry. I am a new se

15、ller and just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service. We have given you a refund. Pls check your account later. And could you please remove the feedback as an important support and enc

16、ouragement? Look forward to your reply. Thanks for your support and understanding! Wish a happy life!Kindness regards,amstyleDear In light where there is a sheet, you need to remove the thin, light can be purchased to work!you can try. If still not work, pls contact me,Thanks for your support and un

17、derstanding!Dear Really sorry for this.Pls try the button on the button of the helmet, if does not work, pls change a new battery. Hope this helps. If still not work, pls contact me, will soon resend or refund it to you. Really sorry for this. Beg your understanding! Thanks in advance. Have a nice d

18、ay! :)Best regardsamstyleHihere,Youmisunderstoodme,Ihavealreadygivenyouarefund。Wedonothaveanyinformationaboutyoucard,sowerefundandwecanjustrefundtoyourAmazonaccount,whichyouusedtopayforthisorder.Plscheckit.couldyoupleaseremovethefeedbackasanimportantsupportandencouragement?Hopethishelps.Thanks.Dear,

19、 First of all, please accept my deepest apologies for the long delivery time.As a seller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from China. Its a long way, the logistics cant be controlled. I can

20、totally understand your feeling if I were you. And beg your understanding, too. maybe it get lost due to the long shipping distance. We have given you a refund. Pls check your account later. Really really sorry for this issue. Thanks for your support and understanding! Have a nice day! :)Best regard

21、s,amstyle WehaveresenttheitemstoourcustomeronJune14thaspromised,however,sheisnotwillingtowaitformore,sowehaveissuedfullrefundalready.Hihere,Youmisunderstoodme,Ihavealreadygivenyouarefund。Wedonothaveanyinformationaboutyoucard,sowerefundandwecanjustrefundtoyourAmazonaccount,whichyouusedtopayforthisord

22、er.Plscheckit.couldyoupleaseremovethefeedbackasanimportantsupportandencouragement?Hopethishelps.Thanks.Dear, First of all, please accept my deepest apologies for the long delivery time.As a seller, we really hope every clients could be satisfied with our product and services, and the product could b

23、e arrived on time. But the item shipped from China. Its a long way, the logistics cant be controlled. I can totally understand your feeling if I were you. And beg your understanding, too. maybe it get lost due to the long shipping distance. We have given you a refund. Pls check your account later. R

24、eally really sorry for this issue. Thanks for your support and understanding! Have a nice day! :)Best regards,amstyle WehaveresenttheitemstoourcustomeronJune14thaspromised,however,sheisnotwillingtowaitformore,sowehaveissuedfullrefundalready.删差评1.GotoAandclickYourAccountintheupperrighthandcorner.2.Cl

25、ickYourOrders.3.Ontheright,selectadaterangefromtheDatedrop-downbox.ClickGo.4.Alistofordersappears.5.LocateyourorderandclickViewOrderDetailsintheleft-handcolumn,undertheOrderPlaceddate.6.ScrolldowntoYourSellerFeedbackandclickRemove.7.TheRemoveFeedbackpageappears.8.Selectareasonforremovingthefeedback,

26、andthenclickRemoveFeedback.HI dear,I feel so sorry to hear that, maybe it get lost during the long distance. I will re-ship a new one to you today.Pls be patient. Thanks.Sorry for any inconvenience and trouble.Have a nice day! Best regardsAmstyle退款Hihere,Wedonothaveanyinformationaboutyoucard,soweref

27、undandwecanjustrefundtoyourAmazonaccount,whichyouusedtopayforthisorder.Plscheckit.Hopethishelps.Thanks. 货物丢失Dear, First of all, please accept my deepest apologies for the long delivery time.As a seller, we really hope every clients could be satisfied with our product and services, and the product co

28、uld be arrived on time. But the item shipped from China. Its a long way, the logistics cant be controlled. I can totally understand your feeling if I were you. And beg your understanding, too. maybe it get lost due to the long shipping distance. Would it be ok if I resend it to you or give you full

29、refund? Look forward to your reply. Really really sorry for this issue. Thanks for your support and understanding! Have a nice day! :)Best regards,amstyleHidear,Reallysorrytohearthat.Thebrandnameisonthehelmet,GREENROAD,popularwiththeyoungman.Andthishelmetisjustlikedecribed,lightweight,coolandsafeeno

30、ugh.AndwoulditbeokifIgiveyou$10refundandyoudonotneedtoreturnitbacktous?Whentakethelongdistance,highpostfeeandhighcostintoconsideration?Reallysorrytotroubleyou.Plsfeelfreetotellmeyourthoughts.Thanksinadvance.Haveaniceday!BestregardsAmstyle追踪号Hidear,Ihaveupdatedthetrackinginformationforyou.Thetracking

31、numberis*byEMS.Plscheckitlater.Hopethishelps.Anyquestionplsfeelfreetocontactme,willreplyatfirsttime退款删差评Hello, First of all, please accept my deepest apologies for your unsatisfaction. We are really sorry about the trouble. For this part give you big problem, we are really sorry. I am a new seller a

32、nd just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service. could it be ok if I give you full refund. And could you please remove the feedback as an important support and encouragement? Look forwa

33、rd to your reply. Thanks for your support and understanding! Wish a happy life!Kindness regards,amstyle要求退货的 Hi dear,First of all, really sorry for this issue. Of course you can return it. We ship from China, and you can go to the post office to ask for the post fee, which I am afraid you should pay

34、. Then I will give you address to return.Hope this helps. Any question pls feel free to contact me. I am here for you all the time.Thanks for your support and understanding!Have a nice day! Best regardsAmstyle要求改地址的Hidear,Ifeelsosorryforthisissue.WeshipfromHongkong,andithasbeenshippedalready,soyouca

35、nsee,Icannotchangetheaddressforyouwhenitisontheway.Begyourunderstanding!Andreallysorryforthis.Maybeyoucancontactthelocalpostofficetoaskforsomehelp.Sorry.Thanksforyoursupportandunderstanding!Haveaniceday!6Anyquestionplsfeelfreetocontactme.KindestregardsAmstyle货物没到Dear,Firstofall,pleaseacceptmydeepest

36、apologiesforthelongdeliverytime.Asaseller,wereallyhopeeveryclientscouldbesatisfiedwithourproductandservices,andtheproductcouldbearrivedontime.ButtheitemshippedfromChina.Itsalongway,thelogisticscantbecontrolled.IcantotallyunderstandyourfeelingifIwereyou.Andbegyourunderstanding,too.Yourorderhadbeenshi

37、ppedalreadyandwillbearrivedsoon.Plswaitwithpatienceforlastweek.Ifstillnotarrivedforyou,maybeithadlostinthelongshippingdistance.Thenwewillgiveyourefundorresendasap.Anyquestioncontactmeanytimeisok.Thanksforyoursupportandunderstanding!Wishabeautifulday!Bestwishes,Mustbe延时给差评的Hi,dearWearereallysorryabou

38、tthelongtimetodeliver.Asaseller,wereallyhopeeveryclientscouldbesatisfiedwithourproductandservices,andtheproductcouldbearrivedontime.ButtheitemshippedfromChina.Itsalongway,thelogisticscantbecontrolled.Forthispartgiveyoubigproblem,wearereallysorry.weareanewsellerandtryourbesttodoourjobstoimproveadands

39、ervice.Couldyouremovethereview?Giveusanotherchancetodobetter!Thanksforyoursupportandunderstanding!BestregardsAmstyle不是正版商品Hidear,Sorryfordisturbingyou,Weownnofactories,sobuyitfromothersuppliers.plsfeelfreetotellmeyourthoughts,Iamhereforyouallthetime.Thanksforyoursupportandunderstanding.Haveaniceday!

40、O(_)OBestregardsamstyle邮件不清楚的Hidear,Sorrytotrouble.Iamalittleconfusedbyyourlaste-mailasbelow.Pleaselimityourtexttolessthan300characters.Pleasecontactmeat559.429.1709Socouldyouplsmakeitclear?ThenIcanhelpyouwiththisissueintime.Lookforwardtoyourreply.Thanksinadvance.Haveaniceday!BestregardsAmstyle已经退款D

41、ear Really sorry for this. We have given you a refund. Pls check your account later. Any question pls contact me, I am here for you all the time.Thanks for your support and understanding! Have a nice day! :)Amstyle问坏产品的数量Hi here dear customer, Really sorry for this trouble,It is really our fault, so

42、rry for this. Could you pls tell me the number, not work? Then we can give you retransmission Look forward to your reply. Thanks in advance. Have a nice day! :)Best regardsamstyle让人耐心等待Dear customer,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is

43、 now reaching your local post office). International shipping information may not update so prompt, usually it takes around15-25 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding wil

44、l be highly appreciated.Best regardsamstyle问重发的邮件Dear,Reallysorrytohearthat,maybeitgetlostduetothelongshippingdistance.Asyouknow,weshippedfromChina,usuallytakes14-21workingdaystoreceivetheitem.WoulditbeokifIresendittoyou?Lookforwardtoyourreply.Reallyreallysorryforthisissue.Thanksforyoursupportandunderstanding!Haveaniceday!:)Bestregards,重发不打折扣的Hidear,Ifeelsosorryforthisissue.Andwe

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