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1、扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess e
2、xcellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls,
3、 taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating.
4、 If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the
5、 best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advanceme
6、nt for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the
7、 new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me
8、to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.Part II Language FocusName: CaiNingPersonality: serious-mind
9、ed; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years financial industry experience with severalcompanies; two years experience in an investment bankQualification: graduated from Peking University in 2001 maj
10、oring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the
11、 It is one of the leading international consultant corporationscompany which came to China after China entered ng in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there an
12、y opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administr
13、ation6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establi
14、sh my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I havent seen you for years.2) What do you do now?3) Im in the Research and Development Dep
15、artment.4) I knew youd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team perform
16、ance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAd
17、aBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in
18、 doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & int
19、eresting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents youll need4) schedule a specific time5) all distractions.6) confirm that you have understo
20、od each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-3
21、26-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are
22、quite happy with it?Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike.
23、I probably wont arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. Ill connect you.”2)“Im afraid youve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”4)“Im very sorry, I didnt notice that. Ill put you through right n
24、ow. Please wait a minute.”5)“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?” 3) C 4) C 5) B 6) C6)“Oh, Im terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, Id like to call the meeting to order.* First of all, lets discuss2Informal*OK, e
25、veryone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, lets get down to business* I suggest we deal wit
26、h that6Formal*Well, gentleman, its a pleasure to be here today*Id like to start withTask 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report
27、from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and Speaking
28、Task 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm
29、9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. Its duty-free.5) No, good for perso
30、nal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F 2. T 3.F 4.F 5.F6.F 7.T 8.F 9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. prett
31、y fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Syst
32、ems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesnt consider the audience2. She doesnthave clear objectives3. Her presentation isnt well-prepared4. There isnt a clear structure (be
33、ginning, body, end)5. she doesnt speak clearly6. she doesnt speak at the right speed7. she doesnt maintain eye contact with the audience8. she doesnt appear confident and positive9. the visual aids arent clear and helpful10. she doesnt use the equipment professionallyUnit 7Part I Listening and Speak
34、ingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller6.at will 7.total control 8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable pictu
35、re setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price 2.discount 3.after-sales service 3.money-back guarantee4.delivery 5.warrantyTask 21.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three we
36、eks 7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators