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1、高考英语投诉信写作讲解和练习一、例题引导投诉信在高考中不常见，但模拟题却经常现身，因此对此类型作文题目，我们还是需要加强理解。【作文题目】你是李华，两月前你从国外网站上买了一套书虫（Bookworm Series)，昨天才到货，书本质量差，缺页，印刷模糊，且客服(customer service staff)态度恶劣。请你根据以下要点向相关部门投诉，要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案品读下列文章，了解投诉信写作句型Dear Sir or Madam,Im Li Hua, a customer who bought Bookworm series from your we
2、bsite. Displeased with the quality of the books, Im writing to convey my complaints.First of all, what disappoints me is that this set of books, not as described, are not only lacking in some pages but also printed unclearly, bringing much inconvenience to me.Worse still, your customer service staff
3、 showed a terrible attitude to me and didnt take it seriously, which has annoyed me most.Thus, considering all factors above, it is my request that you change a new one for me or give me a full refund as soon as possible.All in all, hope you can take my complaints into account.Looking forward to a s
4、atisfactory reply.二、写作思路及句型1.自我介绍，表明身份Im Li Hua, a customer who bought Bookworm series from your website.【句式】Im Li Hua, 名词（做同位语）+who+动词仿写：我是李华，一个住在你们小区(the apartment complex)的交换生。Im Li Hua,an exchange student who lives in the apartment complex.2.阐述写信目的Displeased with the quality of the books, Im wri
5、ting to convey my complaints.【句式】Displeased with sth.,Im writing to convey my complaints.对.感到不满，我写信来表达我的诉求。仿写：对你们的物业管理(property management)感到不满，我写信来表达我的诉求。Displeased with your property management ,Im writing to convey my complaints.3.具体理由First of all, what disappoints me is that this set of books, n
6、ot as described, are not only lacking in some pages but also printed unclearly, bringing much inconvenience to me.【句式】First of all, what disappoints me is that., bringing much inconvenience to sb./sth.首先，让我失望的是.，给谁/某物带来极大不便。仿写：首先，让我失望的是许多车随意停放（park），给我们的生活带来极大不便。First of all, what disappoints me is
7、that many cars are parked in a casual way, bringing much inconvenience to our life.4.Worse still, your customer service staff showed a terrible attitude to me and didnt take it seriously, which has annoyed me most.【句式】Worse still, 一个句子描述某件事，which has annoyed me most.更糟糕的是，某事., 使我十分恼火。仿写：更糟糕的是，垃圾没有及时
8、(in time)清理掉，使我十分恼火。Worse still, rubbish hasnt been disposed of in time, which has annoyed me most.5.提出诉求、解决措施Thus, considering all factors above, it is my request that you change a new one for me or give me a full refund as soon as possible.【句式】Thus, considering all factors above, it is my request/
9、suggestion that you should do sth.因此，综上所述，我的请求/建议是你应该.仿写：因此，综上所述，我的建议是你们应该加强(strengthen)管理，制定一些规则来创造一个美丽及和谐(harmonious)的环境。Thus, considering all factors above, it is my suggestion that you should strengthen your management and roll out some rules to create a beautiful and harmonious environment.6.结尾
10、再强调、期待答复All in all, hope you can take my complaints into account.Looking forward to a satisfactory reply.总之，希望你们考虑我的诉求。期待一个满意的答复。三、试题再体验假设你是李华，于2024年5月3日搭乘国外某航班(flight number BAT193)回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。信件要点包括:1.陈述写信原因2.投诉内容: （1）航班（flight）延误了7小时；（2）托运的行李箱被损坏3.提出你的要求【写作思路】1.我是李华，于2012年4
11、月3日乘坐航班flight number BAT193的乘客。Im Li Hua, a passenger who took the flight number BAT193 on April 3rd, 2012.2.对这次航班带来的体验不满意，我写信来向表达我的诉求。Dissatisfied with the experience brought by this flight, Im writing to convey my complaints.3.首先，让我失望的是该航班延误7个小时，给我带来许多不便。First of all, what disappoints me is that t
12、he flight was delayed for 7 hours, bringing much inconvenience to me.4.更糟糕的是，登机后你的空乘人员态度很糟糕，让我十分恼火。Worse still, your flight attendants showed me a terrible attitude after boarding, which has annoyed me most.5.意想不到的是，在到达后，我发现我的托运行李损坏了。Out of my expectation, upon arrival, I found my check-in luggage damaged.6.因此，考虑以上因素，我要求你们道歉并弥补我的损失。Thus, considering all factors above, it is my request that you make apologies to me and make up for my loss.7.总之，希望你们考虑我的诉求。期待一个满意的答复。All in all, hope you can take my complaints into account.Looking forward to a satisfactory reply.2